Customer Service Call Center

Donna Campobasso

*N *** Rosedale Avenue, Roselle, IL 60172

630-***-**** ***************@*****.***

Career Objective:

Customer service professional with a diverse background in account management, wholesale distribution, hospitality, and retail sales. Proven ability to quickly adapt to new tasks and exceed expectations. Seeking a full-time position to utilize extensive skills and experience. Education:

• High School Diploma

• Business courses at COD

Skills:

• Proficient in basic functions of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• SAP: Customer Service and Accounting

• Team building

• Mapics ERP platform

• AS400 ERP platform

• Excellent time management, organizational, and multitasking abilities

• Detail-oriented with strong communication and data entry skills

• Proficient in Call Center Phone systems (Ring Central, etc)

• Outstanding customer service skills, both over the phone and in person

• Ability to work independently or as part of a team

• Positive and outgoing demeanor

Experience:

Illinois Housing Development Authority, Chicago, IL Senior Call Center Representative (Present)

• Provide assistance and guidance to applicants regarding housing programs

• Trained and supervised a team of call center representatives in their daily tasks, weekly meetings

• Addressed applicant concerns and resolved issues in a timely manner

• Ensure compliance with program guidelines and regulations; updating scripts/program specific guidance Call Center Representative - Illinois Homeowners Assistance Fund (1 year)

• Assisted applicants with inquiries related to the Illinois Homeowners Assistance Fund program

• Provided information on eligibility criteria and application process

• Escalated applicant inquiries and complaints, forward to appropriate departments/staff

• Addressed applicant concerns and resolved issues in a timely manner Call Center Representative - Illinois Rental Payment Program (1 year)

• Assisted applicants with inquiries related to the Illinois Rental Payment Program

• Guided applicants through the application process and document submission

• Handled a high volume of incoming calls and maintained accurate records PLZ Aeroscience Corp., Addison, IL

Accounts Receivable Coordinator (6 months)

• Processed Accounts Receivables and managed accounts

• Conducted regular updates of client collections log

• Made collections calls on past due invoices

• Processed rebates

Customer Service Representative (8 years)

• Handled customer orders, inquiries, complaints, and requests via phone, mail, fax, or email

• Collaborated with inside and outside sales teams to assist where needed

• Provided optimal customer service to maintain existing business relationships

• Updated and maintained various records for assigned customer accounts

• Assisted customers with claims processing and provided product literature and samples Lee n' Eddies Catering, Inc., Wood Dale, IL

Event Coordinator's Assistant (1 year)

• Collaborated with Event Coordinator on menu concepts and special events

• Managed planning and execution of catering functions

• Prepared proposals and contracts

• Ensured quality of products and service for events

• Scheduled team members and assisted with event preparations and follow-ups Customer Service Representative (1 year)

• Assisted customers with menu planning and promoted specials

• Coordinated with kitchen staff regarding orders and deliveries

• Resolved problems with incorrect orders and late deliveries

• Maintained customer database for monthly mailings of specials DM Builders, Inc., Bloomingdale, IL

Office Manager (1 year)

• Managed all administrative duties and customer service operations

• Processed accounts receivables and payables and reconciled customer accounts

• Generated quarterly profit and loss reports

• Made collections calls on past due invoices and scheduled subcontractors Marriott Courtyard and Residence Inn by Marriott, Bloomingdale, IL Operations Manager/Executive Housekeeper (2 years)

• Oversaw housekeeping and front desk operations for a 96-room hotel

• Hired and trained housekeeping staff and created weekly schedules

• Conducted safety training for staff and managed inventory of supplies

• Assisted General Manager with daily hotel operations

**Recommendation letters, professional references, and caller testimonials available upon request.

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