Customer Service Substitute Teacher

JOCELYN ANN PINA

*** * **** ***, ****, AZ ***** (M) 928-***-**** *************@*****.***

Objective: My experience in the field of Customer Service both at a retail level and scholastic environment has enabled me the ability to adjust to different situations, analyze facts and develop an alternative course of action as needed to increase productivity. I work well as a team, however I am self-motivated. I follow directives. I am willing to do what it takes to get the job completed.

Work History:

Substitute Teacher – Centennial Middle School Yuma, AZ 2015-present

Implementation of goals and projects as directed. To work in the absence of a regular teacher to aid students in understanding a subject matter, as well as to provide skills required for programmed lessons and purposeful training for the classroom I am assigned.

Substitute Teacher Kinder – 8th grade Crane School District Yuma, AZ 2013-2015

Maintaining classroom management, follow school objectives, procedures and lesson plans. Implementation of goals and projects as directed. To work in the absence of a regular teacher to aid students in understanding a subject matter, as well as to provide skills required for programmed lessons and purposeful training for the classroom I am assigned.

Stay at home mother 2008-2013

Manager Cashier (front-end) KOHLS Yuma, Az 2006-2008

Supervise daily duties of front-end staff. Prepare cash registers daily and for the next shift. Back up cashier. Stock and reconcile cash registers nightly. Responsible for maintaining guest service as per company standard, responsible for the efficient expedition of all guest transactions as well as ensuring guest satisfaction at the service desk and proper control of all cash and media materials and staff.

Soft Lines Manager Super Kmart Yuma, AZ 1992-2002

Responsible for hard line and soft line departments; assign daily tasks to staff, layouts, receiving, scheduling, stocking, open/ close, cash management, back up cashier, placed orders for replenishment, mix/flow. Started as a retail clerk and quickly moved up in positions with hard work, positive mental attitude

SKILLS:

Microsoft Word XP, Internet, 10 key, basic office equipment

Inventory management

Business opening and closing procedures

Store operations

Outstanding communication skills

Team-oriented

Bilingual Spanish/English

Reliable

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