Customer Service Truck Driver

Justin Elfils

**************@*****.*** 770-***-**** Winter Haven, FL

SUMMARY

Seasoned professional with 12 years of customer service and collections experience seeking a Work from Home role. Skilled in negotiation, payment collection, and customer issue resolution. Demonstrated ability to adhere to regulations and document activities efficiently.

WORK EXPERIENCE

Pamm English trucking Davenpor, Florida

Driver 06/2023 - Present

• Safely transported goods to predetermined destinations, adhering to strict delivery schedules. Sun coast temp Orlando, Florida

Driver 07/2022 - 11/2023

• Managed the transportation and delivery of goods, ensuring the safe unloading of trailers at designated locations. Carvana Haine city

Car hauler 11/2021 - 05/2022

• Safely transported multi-level car loads utilizing a 75 to 80-foot trailer, adhering to strict safety and delivery timelines.

Dillon Logistics Inc. Mulberry, FL

Truck Driver Nov 2017 - Jan 2021

• Safely operate commercial vehicles to transport goods for Dillon Logistics Inc., ensuring timely deliveries, compliance with regulations, and maintaining detailed logs of travel and cargo. Broadband Interactive Atlanta, GA

Recovery Agent Jun 2015 - Mar 2017

• Enhanced client satisfaction by delivering high-quality customer service and addressing inquiries effectively.

• Facilitated the recovery of outstanding payments by aiding in the collections process.

• Supported asset protection efforts by assisting in the repossession of equipment in compliance with legal standards. GC Services Lakeland, FL

Collections Representative May 2010 - Dec 2010

• Secured agreements with clients to facilitate the full settlement of outstanding debts.

• Managed and allocated monthly financial plans to aid in debt resolution.

• Maintained meticulous records of all collections activities, ensuring compliance and accuracy. InTouch Wireless - T-Mobile The Mobile Solution Lakeland, FL Assistant Manager Jan 2007 - Dec 2009

• Addressed and resolved customer concerns, enhancing satisfaction and loyalty.

• Managed store presentation to ensure a welcoming and appealing environment.

• Cultivated positive customer relationships, fostering a supportive and engaging service experience. EDUCATION

Technical School

Certification

Winter Haven, FL

Nov 2017

CERTIFICATIONS

CDL

CDL A

Tanker Endorsement

Hazmat Endorsement

SKILLS

CDL (3 Years) • CDL Class a (3 Years) • Collections (4 Years) • CREDIT (2 Years) • Security (1 Year) • Driving • Delivery Driver Experience • Load & Unload • Tanker Experience • Box Truck • Commercial Driving • Tractor-Trailer

• Automotive Repair • Route Driving

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