Software Development Customer Service

Mark J. Lackner

**** *********** **. ******: 616-***-****

Norton Shores, MI 49441 email: ****.*******@*****.*** ORGANIZATIONAL LEADERSHIP & PAYMENT SYSTEMS

Results-driven leader with 10 years of manufacturing experience and 20+ years in software development. Proven track record in creating mission-critical technology and manufacturing initiatives that lead to significant business expansion and revenue growth. Recognized for building high-performing teams and achieving key business objectives. A strategic thinker with a focus on maximizing product quality and customer satisfaction.

CORE COMPETENCIES

• Electronic Payments Software Development: 20+ years

• Customer Service

• Manufacturing Operations Management

• Programming Languages: COBOL, C, CL, DB2, SQL, Python, 4690 Basic, Managed Java Development, Microfocus Cobol

• Systems Expertise: iSeries (AS400, IBM i), pSeries (RS/6000, Unix; Microfocus), zSeries

(Mainframe), WANG, VAX, 4690 POS, PC

• Methodologies: SDLC Best Practices, Automated Testing Leadership, Requirements Gathering, Implementation & Post-implementation Support

• Product Development: Software and Manufacturing

• Property Management

• Maintenance & Facilities Management

• ISO 9001 Certification

• U.S. EPA Safer Choice Program & NSF Non-Food Compound Program Management

• Fiscal Responsibility

PROFESSIONAL EXPERIENCE

Biosolutions, LLC – Grand Haven, MI

Manufacturer of environmentally friendly cleaners, metalworking fluids, and disinfectants. General Manager (2021 – Present)

• Managed manufacturing scheduling, purchasing, sales support, financial operations, and board reporting.

• Published finished product certificates of analysis.

• Oversee accounts payable and receivable.

Operations Manager (2013–2021)

• Directed manufacturing, purchasing, customer service, accounting, sales support, and product development.

• Implemented ERP software (Sage 50 Quantum & MISys Manufacturing). Mark J. Lackner Page 2

Professional Experience Continued

• Supported ISO 9001-2015 quality audits and managed U.S. EPA Safer Choice and NSF Non-Food Compound programs.

• Conducted financial analysis and reporting.

Retail Operations/Sales (2011–2013)

• Created an Amazon storefront and an item master database for inventory management.

• Designed internal labels and supported sales efforts. ISD Corporation/ACI Worldwide – Zeeland, MI

Leading provider of secure payment management software and solutions. Vice President of Engineering (iSeries, zSeries, pSeries, Java) (2007–2011)

• Led product management, feature design, and prioritization with stakeholder input.

• Managed software development, continuous testing, version control, and support.

• Forecasted and managed departmental budgets.

Director of Development (iSeries, zSeries, pSeries) (2001–2007)

• Oversaw development, testing, and support for transaction management products.

• Contributed to senior design team for new product requirements. COBOL Development Programmer/Project Manager (iSeries, zSeries, pSeries) (1992–2001) Point of Sale Software Manager (IBM 4690 POS) (1991–1992)

• Managed payment management software updates and support for a large retailer. COBOL Programmer (WANG) (1990–1991)

EDUCATION

Bachelor of Science in Computer Science

Central Michigan University, Mount Pleasant, MI

ADDITIONAL TRAINING

• Leadership Connect (2016-2017), Grand Haven Chamber of Commerce

• Developing Executive Leadership (American Management Association, Dallas, TX) COMPUTER SKILLS

• Software: MS Word, Excel, PowerPoint, Outlook, HP Quality Center

• ERP Systems: Sage 50 Quantum Accounting, MISys Manufacturing

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