Social Media Technical Support
Resume:
Brittany Cumbie
Lithia, FL *****
********************@*****.***
I have experience in call centers for 20+ years. I also have a medical background. I have 25 years of admin/office management background as well. I am certified in Social Media Marketing as well as a licensed notary.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Tax Associate
Concentrix - Tampa, FL
October 2023 to February 2024
I started out helping tax preparers with questions they have and have been advanced to tech support for the CPA's for the software they use for Intuit. PUA Benefits Specialist
Spherion - Philadelphia, PA
May 2021 to September 2021
I assist claimants with filing for benefits, and handle the case, go over requirements, and provide technical support.
Tax Advisor
Sykes Enterprises, Incorporated - Tampa, FL
January 2021 to May 2021
Temp company for TurboTax during tax season.
Assistant
Corbuilt, LLC - Valrico, FL
April 2020 to December 2020
Operated switchboard switchboard, set up consultations and appointments for people to have the jobs estimated and installed. I would also do invoices. Was liaison between the owner and the customer. Medical Specialist
Wellcare Healthcare Plans - Tampa, FL
June 2019 to October 2019
Worked at home for company that provided medical supplies. Temp position. PRN Staff Nurse
Private Home Health Care AidPrivate home health care - Valrico, FL January 2019 to March 2019
I was responsible for treatment for my patient. This included giving her her medicine checking her vitals, giving her baths and meals.
Licensed Insurance Agent
Progressive - Riverview, FL
May 2015 to May 2016
I wrote, maintained, and managed policies from people all over the nation. I provided customer service and technical support.
Licensed Insurance Agent
A1 Insurance - Brandon, FL
January 2014 to August 2014
I was insurance agent that is also an office manager to up to 5 offices. I also work with, and write homeowners policy, commercial auto, and general liability policies. I am very familiar with FR-44 and SR-22 cases as well. I excel at any task I am given and am very eager to learn. I am extremely knowledgeable on rules of insurance. Know how to accurately, swiftly, and efficiently prepare a quote for a customer...even better at getting them to join our company. I excel in QQWebRater, Quickfile, AccuAuto. I go above and beyond to keep a customer and develop rapport with them, because any smart business person knows, it's easier and more cost effective to retain a customer than it is to spend money for a new one. I received a one dollar raise with them being there for only a couple of months. I was left in charge of offices to manage them.
Licensed Insurance Agent
GEICO - Lakeland, FL
August 2010 to August 2013
I assisted in making changes to coverages on policies as well as explaining any coverage questions they had. Set up new policies for customers that requested it. I received several raises based on my performance and was promoted from a grade 60 to a 61 within a matter of months because I was surpassing the metrics set by the company.
Collateral Analyst
Bank of America - Tampa, FL
April 2009 to February 2010
This was a temporary assignment. Underwriting mortgages and processing paperwork. Fraud Specialist
New World Staffing Inc - Tampa, FL
February 2009 to April 2009
The assignment was at JP Morgan Chase. Processed files in the fraud department. Issued credits, validated claims, and denied claims. I was also responsible for sending out final credit letters, resolving claims, and faxing requested information to MasterCard and Visa. Imaging Technician
St. Joseph Medical Center - Tampa, FL
May 2007 to August 2008
Radiology department: Duties included working at the front desk, worked directly with patients to assist with paperwork, registration, insurance questions, and scheduling appointments. Resolved insurance problems. Worked with major insurance companies such as Medicare, Medicaid, Tri Care, and many more. I worked in claims processing as well as reviewing doctors and hospital contracts. I assisted with pricing for insurance as well as CPT codes. I assisted the nurses in getting the patients prepared for their procedures, as well as print out films for the film room. Received many rewards for patient satisfaction. I received promotion from starting out on the switchboards for St. Joseph’s Main, Women’s, Children’s Hospital.
Executive Administrative Assistant
APEX MORTGAGE - Brandon, FL
May 2006 to January 2007
Executive Administrative Assistant providing support at the corporate office to owner of the company. Sent the checks out to all the branches, switchboard operator for over 1500 calls a day. Also verified the checks and did the daily deposits. I worked on loans making sure everything was in compliance. I worked with renewing the licenses as well. I worked on appraisals and was responsible for setting up the new branches on Kroll Factual Data for credit reports. Customer Service Representative
UPS - Tampa, FL
October 2004 to January 2005
Call center supporting UPS customers. Took inbound calls from customers in order to assist them with tracking their packages.
Skills
• Sales
• Customer service
• Marketing
• Office management
• Cash handling
• Underwriting
• Windows
• Technical support
• Pricing
• Product management
• Cash register
• Hospital experience
Certifications and Licenses
Property & Casualty License
Certified Notary Public
CPR Certification
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