Customer Service Executive Assistant
Resume:
Tanya Roberson
***********@***.***
**** ****** ***** ** #*** Grand Prairie, TX, 75050
CAREER OBJECTIVE
To join an organization in a professional position where I may utilize my outstanding customer service, project management and sales skills, along with exceptional computer knowledge and time management abilities to maintain customer satisfaction.
PROFESSIONAL EXPERIENCE
Office Administrator
St. John Missionary Baptist Church, Dallas, TX / May 2016 – Present
Executive assistant to Senior Pastor and manage daily operations, maintain office supplies and church records. Coordinate, plan, and execute church events. Create budgets, accounts payables, oversee payroll, and track and record church income from donations and sales. Inside Sales/Customer Service Representative for leasing out space at the church and promoting business for church daycare.
Inside Sales/Customer Service
Pine Environmental Services, Irving, TX /Mar 2014 – May 2016
Assist customers with inquiries regarding equipment rental, provide order status, and answer general questions. Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood. Issue quotations for equipment rental based on availability, standard pricing and terms and conditions. Assist customers with completion of credit application forms and credit card application forms. Record & investigate customer complaints.
Seasonal Customer Care
Neiman Marcus, Irving, TX / Nov 2014 – May 2015
Provide Customer Service to Neiman Marcus customers shopping via catalog and online divisions. Answer inquiries from customer’s regarding catalog or online items.
Total Access Specialist
Airgas, Grand Prairie, TX / Aug 2013 – Mar 2014
Identify decision makers amongst the targeted leads in order to start sales process. Work with Account Managers and Sales Supervisor to determine essential strategic approaches for sales. Emphasize service or product features and benefits, discuss credit terms, quote prices, and preparing sales order reports . Capture accurate and complete information in SAP. Outbound and inbound account management.
Appraisal Associate
Servicelink, Irving, TX / Apr 2012 – Apr 2013
Manage Client Partnership and Team environment with internal staff. Place orders, answer general customer inquiries and invoice questions, resolve customer complaints. Track and place customer inquiries in computer system. Identify, research, and resolve customer issues using the computer system. Manage Client Relationships and pprovide client specific performance matrix.
Bankruptcy Administrator
National Bankruptcy Services, Dallas, TX / Nov 2010 – Feb 2012
Review Chapter 7 bankruptcy filings for Consumer and Real Properties, Enter bankruptcy information into Bankruptcy Tracking System to monitor delinquency, discharge, case dismissal and closing order. Fax or Mail Reaffirmation Agreement to debtor’s attorney or Pro Se debtor’s for all qualifying accounts. File Proof of Claims for Asset Cases or qualifying jurisdictions. Inspect and prepare qualifying signed Reaffirmation Agreements for jurisdictional filing. Answer customer inquiries, external or internal, by phone or e-mail.
Credit Card Support Coordinator
Hotels.com, Dallas, TX / Aug 2009 – Oct 2010
Assist hotel vendors with Expedia Virtual Credit Card (EVC). Contact J. P. Morgan Chase, issuer of the EVC, for assistance with declines of the credit card. Assist hotel vendors with account payable issues. Escalate account payable issues to Tier II for further research and resolution
Client Support Coordinator
West Interactive Corporation, Oklahoma City, OK / Jan 2002 – Jul 2009
Responsible to act as a liaison between Account Services and the client. Research and provide resolution for all Voice and Data Provisioning Service Order. Handle all escalation, processes, and gap analysis regarding Voice and Date Provisioning Service Order issues in a timely manner while adhering to client and departmental policies and procedures. Manage large scope projects
EDUCATION
University of Central Oklahoma
Edmond, OK
Bachelors of Liberal Arts Criminal Justice (May 2005)
Rose State College
Midwest City, OK
A.A. Criminal Justice (May 2003)
ADDITIONAL SKILLS
Advanced Organizational Skills
Advanced Time Management Skills
SAP
CRM
Microsoft Office
Excellent interpersonal skills and the ability to work under time constraints
REFERENCES
References available upon request
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