Customer Service Entry Level

Odette Jones

Tampa, FL ***** (***) *** - **** *********@*****.***

Summary

Experienced Customer Service Specialist, Administrative Office Management Professional, Proven Leadership abilities Exceptional written, Communication Skills, Self-Motivated High energy individual very Articulate applying Logical creative approaches to every challenge. Seeking to obtain entry level position with advancement, growth opportunities.

Skills

Research ability

Account management

Conflict resolution techniques

Software Proficient

Schedule coordination

Customer relations

Time Management

Strategic Planning

Experience

EXECUTIVE FIELD REPRESENTATIVE 03/2016 - 08/2017

Davco - Hattiesburg, MS

Consistently met and exceeded weekly goals. Controlling stock levels based on the seasons for cast.

originated displays followed suggestions by gathering information from customers and their reactions to the new merchandise displayed.

Prearranged planned ideas while maintaining awareness of completion of performance.

Placed pricing and descriptive signs on backdrops, merchandise fixtures on sales floor.

Use of computer software for statistics, production, and sales.

FIELD REPRESENTATIVE 04/2012 - 04/2017

RMS - Hattiesburg, MS

Maintained inventory of merchandise and prepared and processed merchandise flow.

Identified problems, diagnosed causes and determined corrective actions regarding customer communications.

Placed pricing and descriptive signs on background backdrops, merchandise fixtures on sales floor.

PERSONAL ASSISTANT 04/2010 - 03/2017

White & Black Connections - Rawls Springs, MS

Prepared Memorandums devised and maintained all office systems including data management, electrical filings.

Arranged travel, Visa accommodations provided general assistance with presentations. Meetings, handling incoming calls appropriately.

Carried out background research, produced documentation briefs, reports and presentations.

Maintained scheduling's appointments, meetings on levels of seniority.

Organized all office operations of equipment, faxes incoming emails postings of responses, correspondents on behalf of executive CEO.

GENERAL OFFICE MANAGER 08/2007 - 12/2010

Bilmar Health - Charlotte, NC

Handled all client intake, appointment information daily document flow.

Managed daily aspects of office transactions filings office memorandums, equipment faxes.

All office computer operations of relevant software programs daily.

Monthly employee evaluations and implementations.

Data management of departmental documents organizing filings

OFFICE MANAGEMENT SPECIALIST 02/2006 - 08/2007

First Liberty Mortgage, Financial - Laurel, MS

Drafted organized reviewed documents for filings and distribution.

Obtained document approvals for local financial mortgage agencies.

Drafted organized reviewed documents for filings.

Prepared all correspondents financial data for analysis.

Organized daily aspects and tasks of corporate office.

Coordinated document flow and logistics of preparation for all closing transactions.

Performed initial client assessments along with analyzing the research process.

Researched updated all required materials needed for corporate office flow.

CLERK/TYPIST - SOCIAL WORKER 08/2005 - 02/2006

Children Family Service - Hattiesburg, MS

Updated filings on all required documents and material for department applications, transactions.

Performed client assessments on case files before transitional research process.

Analyzed departmental documentation for appropriate distribution and filing process.

Reviewed documents foe comments, adequacy steps on pursuing all objectives in case involvement.

Obtained clearances an approval needed from local and state agencies.

Prepared routine office correspondents, memorandums for all departmental use.

PRIMARY RECEPTIONIST 01/2004 - 07/2005

JC Penny's Co / Salon - Hattiesburg, MS

Monitored multiple tasks within each sales department.

Managed salon inventory, multiple phone lines.

Operation of office computer software daily

Open salon daily.

Interacted on behalf of consumers and manufacturing to achieve departmental objectives.

Implemented strategies that increased sales which resulted in consumer monthly growth.

Addressed initial customer concerns to perform the most accurate assessments.

Cash handling and retail sales within salon merchandising department.

CUSTOMER CARE SPECIALIST 03/2002 - 01/2004

Convergys Solutions - Hattiesburg, MS

Resolved consumer issues with logical and creative approaches with positive outcomes.

Implemented corporate strategies that resulted in a 25% growth of customer base.

Increased sales by 15% working with client and management to achieve desired results.

Performed initial client assessments reviewing issues providing adequacy of information.

Education and Training

University of Phoenix - Costa Mesa, CA Associate of Science

Health Human Services, 05/2009

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