Customer Service Guest Experience

Farida Patty ***** Oak St.

Addison TX. *****

TEL: (424) - 389- 6013

EMAIL:

******.*******@*****.***

Objective: Experienced cocktail waitress with a proven track record of delivering exceptional service in upscale restaurants in both New York City and Las Vegas. Seeking to leverage my expertise in mixology, customer service, and attention to detail to contribute to a high-end establishment where I can enhance the overall guest experience and drive revenue growth.

EXPERIENCE

TWA Hotel, New YORK — Cocktail Waitress

April 2018 - 2020

● Provided top-notch service to discerning clientele in a fast-paced, high-volume environment.

● Demonstrated mastery in crafting and serving a wide range of cocktails, ensuring consistency and quality with each drink.

● Developed strong relationships with regular customers, enhancing their dining experience and driving repeat business.

● Collaborated closely with the bar and kitchen staff to ensure seamless communication and efficiency in service.

● Maintained a polished and professional appearance, adhering to the restaurant's standards of grooming and attire.

● Implemented up-selling techniques to increase revenue and maximize profitability.

Lobby Bar- Caesars Palace, Las Vegas — Cocktail Waitress May 2017 - March 2018

● Excelled in delivering exceptional service to a diverse clientele in one of the world's premier dining destinations.

● Managed multiple tables simultaneously, prioritizing tasks effectively to ensure timely and efficient service.

● Leveraged extensive knowledge of mixology to make personalized recommendations and provide guidance on beverage selections.

● Consistently met and exceeded sales targets through strategic upselling and suggestive selling techniques.

SKILLS

- Extensive knowledge of

cocktails, spirits, and wine.

- Strong interpersonal and

communication skills.

- Ability to thrive in a

fast-paced, high-pressure

environment.

- Exceptional customer service

and hospitality skills.

- Proficient in POS systems

and restaurant management

software.

- Team player with a

collaborative attitude.

- Ability to provide

exceptional service,

anticipate customer needs,

and create a positive dining

experience.

- Strong attention to detail

to ensure accuracy in taking

orders, preparing drinks,

and delivering them to

customers.

- Capability to handle

multiple tasks

● Collaborated with the bar team to create signature cocktails and seasonal drink specials, contributing to the restaurant's innovative beverage program.

● Maintained a positive attitude and calm demeanor in high-pressure situations, ensuring a memorable dining experience for guests.

Green Hail, Dallas —Marketing Coordinator

May 2023 - Present

● Assisted in the development and execution of marketing campaigns to promote products and services.

● Conducted market research and competitor analysis to identify new opportunities and market trends.

● Coordinated promotional events and trade shows to increase brand visibility and attract potential customers.

● Managed email marketing campaigns, including content creation, list segmentation, and performance tracking.

● Produced marketing collateral, such as brochures, flyers, and banners, to support sales and promotional activities.

● Assisted with the creation and optimization of website content to improve search engine visibility and user experience..

EDUCATION

Liberty High School, Las Vegas

June 2014

University Of Las Vegas, Nevada — Business Administration June 2018

simultaneously, such as

taking orders, serving

drinks, clearing tables, and

attending to customer

requests in a fast-paced

environment.

Contact this candidate