Customer Service Front Office
Resume:
LA Pearrl Thompson
Need Employment ASAP
Lithonia, GA 30058
*********************@***********.***
• Provided the skills needed to deal successfully with the demands of a diverse patient base and to create positive working relationships with all stakeholders *Proven computer skills.
• Independent worker who is able to complete multiple tasks efficiently and accurately.
• Problem-solving ability and initiative evident in the implementation and maintenance of efficient patient data management systems.
• Committed worker with strong interpersonal and communication skills *Proven record of efficiency in coordinating and organizing appointments and data for a high volume of patients.
• Proficient in a wide range of computer applications.
• Solid scheduling skills and strong customer relations result in the smooth delivery of quality customer care.
• Recognized for the ability to successfully manage multiple tasks and priorities.
• Self-directed worker with an excellent work ethic.
• Proven ability to interact and organize effectively to create a supportive and efficient front office environment.
• Self-starter who works independently and handles multiple priorities competently Willing to relocate to: Tampa, FL - -
Authorized to work in the US for any employer
Work Experience
Sanitation
Home Chef - Lithonia, GA
May 2020 to Present
Ensuring that the building is cleaned and disinfected properly. Disposing of trash
Bailing cardboard boxes and packing them for recycling General Manager
Church's Chicken - Decatur, GA
July 2019 to April 2020
Managed overall daily operations of the establishment which included opening and closing, ensuring cleanliness, and maintaining high standards of customer service
• Took control of financial management activities such as entering deposits, counting cash drawers
• Provided leadership and training activities for junior crew members
• Ensured the store ran by the book.
Medical Receptionist
Auria Clinic - Snellville, GA
April 2018 to November 2019
Scheduling patients, accepting co payments, answering phones, filling paperwork Assistant General Manager
Church's Chicken - Decatur, GA
August 2017 to April 2019
• Managed overall daily operations of the establishment which included opening and closing, ensuring cleanliness, and maintaining high standards of customer service
• Took control of financial management activities such as entering deposits, counting cash drawers
• Provided leadership and training activities for junior crew members Billing Clerk
Piedmont Pediatrics - Atlanta, GA
January 2016 to April 2017
• Moved patients with efficiency from the old Cairn Systems to new PM Systems
• Verified patient insurances and demographics, processed medical bills and sent them to patients or to insurance providers as required
• Maintained effective communication with patients, physicians and front office staff Billing Clerk
Lincare, LLC - Norcross, GA
May 2014 to September 2016
• Set up new patient accounts and updated records and methods of payment as necessary
• Logged incoming payments from insurance providers and patients and updated internal records to reflect current balances
• Reviewed physician notes to ensure they met billing qualifications and guidelines of the insurance company
• Reviewed ICD 9 and ICD 10 codes, reviewed and entered Certificates of Medical Necessity (CMN's), scripts, and physician orders, entered procedure codes
• Ensured that medical equipment was billed to the correct insurance company Medical Records Clerk
Physiotherapy Associates - Lilburn, GA
January 2012 to February 2014
• Collected and reported patient data and information in accordance with health standards
• Used knowledge of medical terminology to schedule patient appointments
• Gathered, processed and maintained patient medical records in compliance with ethical, legal and regulatory compliance
• Collected co-pays and answered and transferred calls in administrative support of full front office Education
Associate's degree in Computer Science
Gwinnett College - Lilburn, GA
April 2013 to August 2015
High school diploma or GED
Skills
• customer service (10+ years)
• ICD 10 (3 years)
• ICD 9 (5 years)
• medical terminology (6 years)
• Shift Supervisor (7 years)
• Team Member (10+ years)
• Food Service (10+ years)
• Crew Member
• Front Desk (5 years)
• Epic (1 year)
• Medical Billing (6 years)
• Front Office
• Medical receptionist (8 years)
• Eclinical
• CPT Coding
• Financial Management
• Insurance Verification
• Medical Records
• Medical Scheduling
• EMR Systems
• Accounting
• Data Entry
• HIPAA
• Hospital Experience
• Medical Office Experience
• Office Administration
• Patient Care
• Transcription
• ICD-9 (3 years)
• Quality Assurance
• Phone Etiquette
• Computer Skills
• Microsoft Powerpoint
• QuickBooks
• Driving
• OFFICE MEDICAL (10+ years)
Certifications and Licenses
Food Handler Certification
Driver's License
April 2023 to June 2026
Additional Information
SKILLS
Customer service (10+ years)
ICD 10 (4 years)
ICD 9 (4 years)
Medical terminology (4 years)
Microsoft Office (5 years)
Management (3 years)
Contact this candidate