Customer Service Administrative Assistant
Resume:
KAYLA ROBERTS
*****.*******.****@*******.***
WORK EXPERIENCE:
INDELIBLE SOLUTIONS KPMG Engagement Remote
Position: Monitoring Specialist & Eligibility Specialist / Auditor 4/22 – 03/24
Works remotely, processing all housing daycare/small business assistance applications for facilities in need.
Screened tenants for any previous assistance received.
Verified rental amounts, as well as reviewed income and confirmed eligibility.
Entered data obtained from landlords and property managers and established file records for all applicants into database.
Maintained relationships with landlords, tenants, homeowners, and external property managers through daily follow-ups via outbound call outreach through our five9 system
Pre-screens all businesses for any duplication of benefits or fraud.
Conducts high level data processing procedures via excel spreadsheets and share point.
Inspect facilities financial accounts and transactions to ensure funds are utilized correctly.
USPS Atlanta, GA
Position: Mail Handler Assistant 09/21 – 07/22
Responsible for sorting and moving mail by hand with the assistance of machinery.
Move physical correspondences and packages in and through postal and corporate warehouses and mail systems.
Operates forklifts, canceling machines, and other mail-processing machinery when necessary.
Utilizes the ability to lift and carry 50+ pounds.
Ensures swift and accurate distribution of mail throughout the warehouse.
ELLISON INSURANCE AGENCY Norcross, GA
Position: Administrative Assistant 08/17 – 09/21
Responsible for data entry, customer service, and collecting, tracking, and reviewing documentation.
Processed and reviewed insurance documentation to ensure all documents are complete.
Maintained office supply inventory.
Filed and maintains customer insurance files.
Maintained a strong commitment to confidentiality while handling tasks.
Generated reports, handled multiple projects, and monitored invoices.
Relied on instructions and pre-established guidelines to perform the functions of the job.
L & L JANITORIAL SERVICES Albany, GA
Position: Office Manager/HR Recruiter 01/12 – 07/17
Assisted candidates with applications.
Completed background check and drug screenings.
Reviewed candidates’ resumes, phone screen candidates and schedule interviews.
Communicated all hiring steps to necessary people such as hiring manager and HR team as needed.
Completed candidates onboarding and communicated with them on the status of employment.
Supervised work activities of janitorial personnel in commercial and industrial establishments.
Assigned duties, inspected work, and investigated complaints regarding janitorial services and corrective actions.
Purchased janitorial supplies and equipment, performed periodic inventories, screened applicants, trained new employees, and recommended dismissals.
TELEPERFORMANCE USA Albany, GA
Position: Lead/Supervisor Customer Care Agent 08/07 – 12/11
Provided daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner.
Provided continual evaluation of processes and procedures with the responsibility of suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Ensured employees had appropriate training and other resources to perform their job duties.
Addressed disciplinary and/or performance problems according to company policy.
Assisted management with the daily operations of the call center to include the development, analysis, and implementation of staff, training, telemarketing, scheduling and reward/recognition programs.
EDUCATION:
12/2018 ALBANY STATE UNIVERSITY, Albany, GA
Associate in Criminal Justice
REFERENCES
Available upon request
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