Customer Service Social Media
Resume:
Ethan J. Cole
*** ****** ****, *********, ** ****3
Phone: 978-***-**** Email: **********@*****.***
EDUCATION
Fitchburg State University
B.S. Environmental and Earth Science, August 2021
SKILLS
● Outstanding ability to communicate with large and diverse groups of people
● Wilderness First Aid and CPR trained
● Demonstrated ability for effective problem and flexibility solving stressful situations on the job
● Excellent interpretive and relationship skills with audiences of all ages and backgrounds
● Able to maintain personal mental health in stressful situation
● Highly Proficient with GIS software (ArcGIS) and developing content for social media platforms
● Developing and executing interpretive ACE programs
● Execution of pre-established educational and interpretive programs
● Acting as lead for training and coaching for new employees EMPLOYMENT
Compass Group, Salem, MA and Weston, MA
Customer Service/Food Preparation
September 1, 2008 to December 1, 2013
● Duties for this job include assisting in food preparation for large crowds, catering events and serving guests. I would handle money as a cashier and sustain a clean and healthy environment within the work place.
Lancaster Parks and Recreation, Lancaster, MA
Attendant/Customer Service
May 28, 2012 to August 31, 2014
● At the town beach working within the parks and recreation department I would assist in maintaining a safe and healthy beach environment and was accountable for all scheduling and financial transactions with patrons. Part of my responsibilities was to monitor all beach permits for accuracy, schedule the work week and opened and closed the beach at the end of the day. All the while I was responsible for visitors being safe within the water, which is why CPR was a requirement I was needed to have. Summer Internship at BSC Group, Worcester, MA
Intern
August 1, 2013 to September 1, 2013
● During this internship I would research topics related to climate change adaptation and what can be done to mitigate it. Duties included researching different techniques to deal with this issue and then presenting these findings in organized manner to a supervisor. GeoVenture, Hawaii Volcanoes National Park
August 1, 2014 to August 30, 2014
● Participated in field study group with a diverse group of people, as we explored and built our knowledge of field. Activities included collecting data on volumetric lava tube flow, and hiking distances of up to ten miles a day in extreme condition. With this in mind I would Study and observe geomorphology and functions of Hawaii’s Volcanoes for 40+hrs/week, introducing be to the National Park Service goal of preservation. American Conservation Experience, Arizona
Corp Member (40+ hours/week)
October 3, 2015-January 23, 2016
● During time spent with Americorps I was responsible for construction and re-construction of trails. Working with multiple park service stations such as Saguaro National Park, Pecos National Historic Park, Sevilleta Wildlife Refuge, and AZ state parks, I was able to further understand the importance of not only preservation, but also conservation. The importance of teamwork, team building, and living and working in small quarters was key for this program. As a worker I would demonstrate the ability to learn and perform Wilderness First Aid Training with a diverse group of people, as well as be trained on how to properly and safely handle safety tools. Duties included re-vegetating areas of concern and rid areas in the southwest U.S. of invasive species, and keep trails within the National Park Service maintained as best as possible for the visitors.
Bureau of Land Management, Alaska
GIS Assistant 40+ hrs/week
February 20, 2016 to June 20, 2016
● Major duties I performed during my time in Alaska was to work as a GIS technician creating a geodatabase tointerpret and present trail data with ArcGIS (ArcMap) program. I was able to enhance my knowledge of the program to educate middle school and high school students during field days on the importance of the environment and cartography with a program I helped develop on leaving no trace while camping. I was able to assist my supervisor and other BLM employees with field work. This included setting up acoustic bat monitors and helping keep up with a clean environment within the work place. I would work for 40+ hrs per week designing maps to help public with transportation needs and demonstrate and be educated with ATV training, Wilderness First Aid, Basic Aviation and Defensive Driving training
Blackbird Farm (Philo,CA)
Resident Assistant (40hours +/week)
September 30, 2016 to March 1, 2017
● As a resident assistant at this residential education based sustainable farm, my duties included educating high school charter school students on the importance on sustainable living. Students would stay on the farm and partake in related courses for six days at a time. My duties included leading groups of 20+ students through sustainable living education programs, running nature hikes, ropes courses and other group building exercises.
Oregon Caves National Monument and Preserve
GS-04 Park Guide (40 hours +/week)
July 12, 2015 to September 12, 2015, May 15, 2017 to November 4, 2017, March 24, 2018 to October 25, 2018
● For my three seasons at Oregon Caves my job was to organize and interpret scientific data to the public for interpretive purposes. This includes leading and presenting guided cave tours at a minimum of three times per day, each one being 90 minutes each with upwards of 25 people, as well as leading tours throughout our historic district within our park and developing a haunted Halloween cave tour for staff to run. In doing so, I would greet visitors and inform them of the importance of safety as we would begin our journey through the cave. Helping visitors plan their visits, directing them to brochures and responding to unique and at times repetitive questions were all part of my duties as well. Group sizes would reach upwards of twenty visitors at a time. After greeting visitors, I would inform them of importance of preservation and threat of white nose syndrome. With safety always in mind, I was given the opportunity to hold meetings with all other tour guides regarding safety standards and expectations. Delegating tour schedules was also a duty of mine, as well as being able to relate to the general public as I roved through the Visitor Center making them feel comfortable while waiting to go through our cave system. Explaining the importance of hiking our trails was a main priority for this position, as well as the importance of preservation when it comes to leaving no trace and minimal impact camping.
With ArcGIS in my background I was able to begin to develop a mapping activity of the park for visitors to enjoy. It was able to encourage exploration of our trails and also educate them on the importance of mapping
Canyonlands National Park
GS-05 Park Ranger (40 hours /week)
April 4, 2019 to May 28, 2019
● As a park ranger at Canyonlands National Park my duties included running and developing interpretive material
to present to a diverse audience of visitors. Assisting education with junior ranger programs, and assisting junior ranger with their activities was a fun and rewarding aspect of the job as well. I was also responsible for running fee stations and selling passes, while at the same time running a register at the gift shop and visitor center, and providing assistance to visitors to plan their trip. Roving hiking trails was a common practice to develop a better understanding of the geography and geology of the park, as well as roving campgrounds and presenting campfire programs.
Acadia National Park
GS-04 Park Guide (40 hrs/week)
May 24, 2021 to October 9,, 2021
● As a park guide at Acadia National Park, my duties include developing and presenting interpretive ACE popup programs along with presenting formal interpretive drop in programs. Roving, including on the hiking trails and through bike roves, is a major responsibility in order to connect with visitors and help them in tough situation which may require use of a first aid kit or a bike repair kit. Meeting with visitors, and explaining closures on hiking trails and the safety and importance of respecting said closures is also a crucial part of work done here. Working a desk, stocking desk with interpretive materials and brochures, and planning visitors trips and answering all of their questions and responding to their comments is an important and daily responsibility. Assisting junior rangers with their books and swearing them in is a rewarding and important duty as a park guide at Acadia. Running a point of contact station at a park museum and learning phones and responding to visitors questions via information line are two other job functions at Acadia. Collaborating with workers and helping them develop their own programs are two other activities performed.
Fort Vancouver NHS
GS-04 Visitor Use Assistant (40 hrs/week)
November 21, 2021 to April 23, 2022
● As a Visitor Use Assistant at Fort Vancouver NHS my main duties were to present informal and formal historic programs to visitors on a continuous loop for upwards of three hours to groups of up to 40 people,being responsible for opening and closing point of contact stations, selling passes to visitors, promoting safety in the park and orientating visitors to the geography of the Washington area. Responding to visitor mail and working with other co-workers to deliver a joint program were roles that also accompanied my main duties. I was given the opportunity to interpret indigenous culture as well as natural history which provide a wide spectrum of opportunities to build upon my career in interpretation. Working a desk, stocking desk with interpretive materials and brochures, and planning visitors trips and answering all of their questions and responding to their comments is an important and daily responsibility. Assisting junior rangers with their books and swearing them in is a rewarding and important duty as a Visitor Use Assistant at Fort Vancouver. Organ Pipe Cactus National Monument
GS-05 Park Ranger (40hrs/week)
October 23, 2022 to April 11, 2023
● Park Ranger Duties include developing and presenting a minimum of three programs throughout the seasons. These programs include evening or campfire programs with powerpoint presentation included, and attendance as high as 120 people, a pop up program, and a 1 hr patio talk with visitation as high as 50 people. General ranger duties include open, closing and staffing a desk at a visitor center with upwards of 300 people daily, stocking and preparing park materials and brochures, responding to visitor mail requests, recording daily visitation and weather statistics, and maintaining park facilities and equipment. Programs deal with natural and cultural history and all are given to diverse audiences and backgrounds to enhance visitor experience. Other duties include preparing social media posts, gathering road statistics and running sales for the park gift store and IA passes through RBMS.
Acadia National Park
GS-05 Park Ranger (40 hrs/week)
May 8, 2022 to October 18 2022, April 23, 2023 to October 14, 2023
● As a park ranger at Acadia National Park, my duties included developing and presenting interpretive ACE popup programs along with presenting formal interpretive drop in programs. Programs included weekly boat cruise tours to groups of 55+ visitors and manned drop in programs with visitation has high as 120 visitors. Roving, including on the hiking trails and through bike roves, was a major responsibility in order to connect with visitors and brief them on park safety and leave no safe principles, while being prepared to assist in situations which may require use of a first aid kit or a bike repair kit. Meeting with visitors, and explaining closures on hiking trails and the safety and importance of respecting said closures was also a crucial part of work done here. Working a desk, stocking desk with interpretive materials and brochures, and planning visitors trips and answering all of their questions and responding to their comments was an important and daily responsibility. I was able to act as lead for a point of contact station at a park museum, where I worked collaboratively with other departments within the park to ensure safety and visitor satisfaction. Assisting with phone calls, recording park stats and responding to visitors questions via information line were daily duties and tasks performed as well.
References
Organ Pipe National Monument
Siria Cerda Navarro (Supervisor)
520-***-**** ext.7304
******************@***.***
Oregon Caves National Monument and Preserve and Fort Vancouver NHS Jamie Cleaver (Supervisor)
*************@***.***
Acadia National Park
Kathy Grant (Supervisor)
***********@***.***
Fort Vancouver NHS
Justine Hanrahan (Supervisor)
Acadia National Park
Kelly Morrissey
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