Customer Service General Manager

Tomani Hamlet

301-***-**** – Cell

**********@*****.***

Objective:

I’m a responsible, dedicated and reliable person seeking a full-time opportunity with a company where I can use my exceptional customer service skills to grow with the company. Excellent problem solving and decision-making skills. I’m results oriented and customer service focused.

Education:

Frostburg University – Some college credits earned

Gwynn Park High School - Graduated 2018

Work Experience:

Taco Bell Assistant General Manager – October 2021 - Present

Responsible for excellent customer service

Lead and manage team members in a fast-paced, dynamic environment

Responsible to support the general manager in managing the daily store operations

Oversee Quality Controls on products

Maintain day-to-day financial controls

Create and manage staff schedules

Interview, hire, train and orientate team

Oversee coaching, counseling and developing staff and managing team relations

Exercise proper food handling, equipment maintenance and facility management

Ensure health and safety inspections and standards are met

Set the tone for the fun, family environment in the restaurant

Maintains effective, thorough, transparent communication with management.

Takes initiative and perform multiple tasks without direct supervision.

Taco Bell Shift lead – March 2021- October 2021

Responsible for excellent customer service

Support the General Manager by running great work shifts and meeting Taco Bell standards.

Responsible for solving problems and willing to help and guide others during the shift.

Responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner.

Ensure the restaurant is a safe place for Team Members to work and customers to visit.

Actively demonstrates customer focus & great customer service.

Assists with recruiting, training, and coaching employees.

Ensures compliance with proper sanitation, food service safety and cleaning standards.

Takes initiative and works in a fast-paced environment performing multiple tasks without direct supervision.

Demonstrates teamwork, issue resolution skills and the ability to multi-task.

Performs food orders and inventory.

Maintains effective, thorough, transparent communication with management.

Prepares products to customer service specifications and brand standards.

Maintains a clean and neat work environment; and works as part of a team.

Taco Bell – Crew member – September 2018- March 2021

Responsible for customer service drive thru purchases

Providing outstanding customer service to Taco Bell customers

Provide the exact change for customers

Operating credit card machines.

Answering questions about menu items

Required to perform excellent customer service duties.

Ensuring that all customers’ food/drinks are proper and correct.

Ensuring that work area is clean and clear of debris.

Recipient of 4 customer service satisfaction surveys

Six flags America – Ride operator - May 2018- November 2018

Responsible for ride operation and safety

Entertain guests while being calm as customers board rides

Operate ride by push and pull switches to launch attractions through the course

Make sure seatbelts are tight, loose items are secure, and lap bars are locked to keep guests safe

Enforce rider restrictions and measure for height requirements

Able to stand for long hours during ride operation

Assist guests in and out of ride vehicles and cycle through the line efficiently and cautiously

Keep ride patios and midways clean

Act as a first responder to ride emergencies and respond appropriately

Tara’s Child Care –Daycare Assistant – December 2016 - May 2018

Responsible for the day-to-day supervision of youth participants at Tara’s Child Care.

Assisted with enforcing childcare rules.

Assisted with administrative day care duties (invoicing, parent notices and filing)

Responsible to work with children ages 6 months-12 year of age.

Assisted with planning and supervising activities with youth.

Responsible for activities including reading books, watching educational TV shows/movies and fun field trips.

Responsible for being aware of children issues/concerns from parents identifying special instructions

Experienced in excellent customer service skills and love working with children.

Responsible for infants and toddlers’ sanitation and sanitation of games and toys

Maintain whereabouts and safety of children at the childcare.

Help prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule.

Assist with preparing curriculum/program materials and assists with developing a list of needed supplies and equipment.

Interact with youth, other assistants and parents.

Supervise youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events.

Observes children for signs that may indicate illness, abuse or neglect and reports concerns to Daycare Provider

Ensures children depart with authorized person according to written parental instruction.

Mealtime prep and coordination of children feeding during breakfast, lunch and snack feeding time.

Participated in kids’ playtime.

Computer Skills:

Proficient with Microsoft Word, Excel, PowerPoint and Standard Internet Browsers

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