Customer Service Warehouse Associate
Resume:
Keara Cole
Matthews, NC *****
*********@*****.***
Dedicated professional with a proven track record in delivering unparalleled customer service. Proficient in ensuring transactional efficiency while strictly adhering to regulatory compliance. Adept at cultivating strong client relationships and leveraging sales expertise for optimal results. Known for skillful problem resolution and adept management of confidential information. Demonstrated proficiency in employing cross-selling techniques to drive business growth and client satisfaction. Seeking a role where I can leverage these skills to contribute significantly to the success of an organization.
Willing to relocate to: Mecklenburg County, NC
Authorized to work in the US for any employer
Work Experience
Amazon Warehouse Associate
Amazon Warehouse-Charlotte, NC
November 2023 to Present
• Receive and sort inventory
• Get customer orders ready for delivery
• Use technology like scanners, computers, and handheld printers
• Lift up to 49 pounds
• Stand, walk, push, pull, squat, bend, and reach during shifts
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Work at a height of up to 40 feet on a mezzanine (where applicable) Media Coordinator
Dr. Cole’s Auto Repair LLC-Remote
August 2021 to Present
As co owner of Dr Cole’s Auto repair. I handle all of the book keeping to track repairs and scheduling. I also the media coordinator so I create and edit all content for advertising. Retail Banker II
Woodforest National Bank-Chesapeake, VA
August 2019 to September 2022
The Retail Banker is responsible for the growth of consumer and business customer relationships. Achieve individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to the customer.
Teller
Wells Fargo-Raleigh, NC
July 2017 to August 2019
A teller provides exceptional customer service and spends almost all of his/her time working with Wells Fargo's most important asset, our customers. Tellers are responsible for a variety of tasks including providing excellent customer service, processing account transactions effectively, helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud, and sharing the benefit our customers may receive when meeting with a banker, when appropriate. Tellers are expected to always balance their cash drawers, build great rapport with people, and be strong team players who take pride in performing well and enjoy helping others Teller
BB&T-Henderson, NC
August 2016 to July 2017
Responsible for delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines. Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Proactively participate in the sales/ quality referral process of the branch and engage clients in conversation as directed by management. Customer Care Representative
First Citizens Bank-Raleigh, NC
November 2015 to August 2016
To efficiently and effectively service customers or prospective customers via inbound telephone calls. This position is to provide first call resolution for all retail banking inquiries, commercial inquiries, Online Banking (Business and Retail), Bankcard, fraud, forgery, ID theft, and policy and procedure questions. In addition to service support of these customers, potential cross-sell opportunities should be identified and referred to the appropriate sales area within the bank. Incoming calls are received from customers in multiple states and from multiple banks. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. This person will likely develop and initial specialty area of support in one of the following categories, Bankcard, Business online banking or general servicing. Outbound Sales
Time Warner Cable-Morrisville, NC
March 2013 to September 2013
Educate existing customers and/or potential customers to the benefits and value of Time Warner Cable Services
Accurately process sales orders in multiple billing systems Accurately present products, package options, and services aligned with assigned business strategy. Contacts new/existing subscribers based on marketing campaigns to offer additional services. Manager
Burkes Outlet-Henderson, NC
December 2011 to February 2013
• Store Operations
• Profit and Loss
• Merchandising
• Expense Control
• Opening and Closing the store
• Shrinkage
Education
Bachelor of Science in Information Technology in Information Technology Colorado Technical University Online
August 2012 to Present
Skills
• Tech Support
• Customer Service
• Help Desk
• Troubleshooting
• Call Center
• Data Entry (10+ years)
• Administrative Experience (5 years)
• Phone Etiquette (5 years)
• Administrative Assistant (5 years)
• Computer Skills
• Merchandising
• Microsoft Office
• Retail
• Sales
• Banking
• Profit & Loss
• Desktop Support
• Outbound Sales
• Cold Calling
• Recruiting
• Human resources
• Forecasting
• Operations management
• Bank Secrecy Act
• Supervising experience
• Cash handling
• Loan processing
• Banking
• Customer service
• Sales
• Outbound sales
• Negotiation
• Loss prevention
• Communication skills
• Profit & loss
• Operations management
• Computer skills
• Marketing
• Cold calling
• Typing
• Desktop support
• Customer support
Certifications and Licenses
Driver's license
NMLS
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