Customer Service Assistant Manager

CHERYL TYLOR

**** ****** ** ********,*.Y.*****

{716}251-6375

***********@**********.***

OBJECTIVE

To enter a position that will allow for company and individual growth in a fast-paced, challenging environment.

SKILLS & ABILITIES

Customer Service, Quick Learner, Impeccable organizational skills and team work, Quality Leadership, Conflict Resolution, Use to face paced environments

EXPERIENCE

August 2013- Present

Assistant Manager- Aldi

·Customer service, Problem Solving, Organization, Managing Staff members, training new team members, P&L’S, Inventory, Ordering, and scheduling.

February 2011-August 2013

Certified Training Manager – Barrett T.B

·Trained Shift Leaders and Assistant Managers and provided management on-board and training support,

·Coached Management skills, routines and role development’

·Trained, coached and Validated food safety/quality standards

·Coached Assistant Manager financial and business management skill development.

·Accountable for the control of profit and loss margins by managing cash control, inventory levels and payroll.

·Estimated food and beverage costs and purchased inventory.

·Maintained equipment, facilities and grounds to meet customer service standards.

·Recruited, hired, supervised, scheduled and motivated up to 30 employees.

·Facilitated proper execution of local and corporate marketing programs.

EDUCATION

September 1990- 1994

Williamsville North Highschool- Diploma

ACHIEVEMENTS

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