Customer Service Medical Billing

LAWNDERSHEA RILEY

**** ******* ****. **. ***-B

TUMWATER, WA 98501

Email: **********@*****.***

Ph: 360-***-****

OBJECTIVE

A motivated individual with strong communication skills. Solid customer service and problem-solving. Effective working independently or competitively with a team. Skilled with interviewing, creating quotes, educating clients, and opening claims. Skilled with medical billing and scheduling. EMPLOYMENT HISTORY

Property & Casualty Producer -State Farm 2023- May 2024 Tumwater, WA

• Prepare and issue insurance policies: Auto, home, boat, Travel Trailers.

• Inform, educate on products and services .

• Daily policy account management.

•. Review Home Policy and their Replacement Costs

• Assist with claims as needed.

• Adjust policies as needed or instructed.

Quality Control Agent- Ascend Staffing 2020 -2023 Olympia, WA

• Assumed responsibility for the implementation of specifications, SOPs, for production lines.

• Ensure raw material and finished product meets or exceeds quality product specification.

• Performed random audits on suppliers, verifying that the supplier is meeting specifications.

• Performed random audits on finished products ensuring products meet or exceed specifications..

• Responsible for facility temperature checks/log.

• Assist with product evaluations.

Family Caretaker - Post Stroke, Dementia 2019-2020 Natchez, MS

• Provided care for my Aunt and Grandmother sharing a home.

• Provided transportation to appointments.

• All shopping & prepared all meals.

• Bathing, dress, groom, all hygiene.

• Assist with in- home Physical Therapy.

• Keep a clean and safe home environment.

• Maintain medications intake and refills.

Office Manager– Nichter Alarm & Surveillance Installation 2014 -2019 Fife, WA

• Prepare and issue company payroll and billing invoices.

• Research project costs with spreadsheets tracking expenditures.

• Transcription, data entry, create and maintain filing system.

• Maintain office supplies and necessities.

• Apply for, and post need building permits.

EDUCATION/CERTIFICATIONS

OFFICE OF INSURANCE COMMISSION STATE OF WASHINGTON INSURANCE PRODUCER LICENSE EFFECTIVE 5/30/2023 EXPRIRES 6/30/2028

PROPERTY & CASUALTY- WAOIC #1208012

CLOVER PARK TECHNICAL COLLEGE, Lakewood, Washington Medical Terminology Certificate March 2010

Medical Billing Specialist Certificate June 2010

CENTRAL WASHINGTON UNIVERSITY, Ellensburg, Washington Bachelor of Arts Criminal Justice Administration 1993.

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