Part-Time Customer Service
Resume:
Lorraine Cifelli
Exceptionally Motivated Employee
Philadelphia, PA 19152
************@*****.***
Inside Sales Representative with a strong work ethic, exceptional sales skills and a successful track- record of growing sales revenue. Talented Marketing Coordinator effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
#readytowork
Authorized to work in the US for any employer
Work Experience
Sales Assistant/ Customer Service Representative and Receptionist BPAS-Huntingdon Valley, PA
August 1992 to Present
19006
● Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
● Set weekly goals for five inside sales representatives.
● Answered customers' questions regarding products, prices and availability.
● Recorded prospect contact information in Salesforce.
● Maintained friendly and professional customer interactions at all times.
● Prepare quarterly investment reports for Multiple Employer Plans.
● Review and process participant statements on a quarterly basis.
● Prepare financial reports on a monthly basis for new sales.
● Prepare and send all company proposals for bid on new plans.
● Take minutes for weekly sales calls.
● Prepare weekly blast emails for Financial Intermediaries and clients.
● Prepare and complete all RFP requests (Request for Proposal).
● Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• In charge of Sales Queue Customer Service line to field incoming sales calls and distribute to the proper Sales Associate to coordinate and prepare proposals based on phone request.
• Answer all incoming phone calls into office.
• Greet clients and set them up for meetings.
• Make appointments for employees.
• Mail and Copying
• Answer Customer Service line and route calls to proper parties. 983
Executive Sales Assistant, 04/1
Mid Atlantic Pension Services, Inc-Cherry Hill, NJ May 1983 to February 2002
08002
● Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
● Coordinated board and committee meetings, including schedules and information preparation and distribution.
● Processed all accounts payable and accounts receivables.
● Compiled annual recommendations for end of fiscal year budgets.
● Completed and processed all contracts for new business.
● Did all Account Receivables (QuickBooks)
● Compiled monthly financial reports including AR and AP.
● Scheduled client/sales meetings.
● Prepared enrollment kits for participants' in Pension Plans.
● Tracked and maintained log of all new and proposed business. Education
High School Diploma
St. Hubert's Catholic High School for Girls - Philadelphia, PA Skills
• Self-motivated (10+ years)
• 75 WPM typing speed (10+ years)
• Salesforce (10+ years)
• Professional phone etiquette (10+ years)
• Constant Contact (1 year)
• Excellent communication skills (10+ years)
• People-oriented (10+ years)
• Database management (Less than 1 year)
• Detail-oriented (10+ years)
• Articulate and well-spoken (10+ years)
• Dedicated team player (10+ years)
• Customer service-oriented (10+ years)
• Superior organizational skills
• Flexible
• Adept multi-tasker
• Accurate and detailed
• Networking enthusiast
• Excellent planner and coordinator (4 years)
• Quickbooks
• Works well under pressure (10+ years)
• Appointment setting (10+ years)
• Invoice processing (10+ years)
• Advanced clerical knowledge (10+ years)
• Conference planning (Less than 1 year)
• Administrative support specialist
• In charge of Sales Queue to answer and route sales proposal requests.
• Customer Service
• Call Center
• Crew Member
• Microsoft Word, PowerPoint, Outlook, Excel (10+ years)
• Inside Sales
• Accounts Receivable
• Office Management
• Event Planning
• Project Management
• Microsoft Excel
• Microsoft Powerpoint
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