Customer Service Representative
Resume:
Courtney Trevino
Valparaiso, IN *****
**************@*****.***
Customer service representative with over 5 years of experience and proven history of handling high- pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries. Authorized to work in the US for any employer
Work Experience
Customer Experience Specialist
Lowe's Home Improvement
January 2023 to March 2024
I provided potential and existing customers with exceptional services. I also identified customer needs, responded to customer queries, and collaborated with internal departments to optimize customer services and brand awareness.
Customer Service Representative/Collections Agent
TruGreen
July 2021 to January 2023
• Customer service
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Collections
• identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress. Pharmacy Technician
Walgreens - Lansing, IL
September 2016 to May 2018
• Preparing new prescription and refill requests for patients.
• Dispensing medication to patients per the prescription, or provider's orders.
• Packing and labeling a prescribed medication.
• Processing insurance claims.
• Tracking inventory.
• Preparing compounded medications using sterile and non-sterile processes. Lead Line Cook
Taco Bell - Griffith, IN
April 2013 to August 2016
Prepared food items by cutting, chopping, mixing, and preparing sauces. Cooked food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage Education
High School Diploma
George Rogers Clark
Skills
• Customer Service
• Call Center
• CSR
• Administrative Assistant (2 years)
• Microsoft Outlook
• Excel
• Microsoft Word
• Office Experience (2 years)
• Medical Terminology (1 year)
• Data Entry
• Phone Etiquette
• Typing
• Manufacturing
• Medical Office Experience
• Medical Records
• Communications (6 years)
• Retail sales
• Purchasing
• Sales
• Account management
• Negotiation
• Cold Calling
• Food service (5 years)
Certifications and Licenses
Excel
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