Service Representatives Washington Dc
Resume:
MARIA
LOURDES
ARRELLAGA
***************@*****.***
Washington, DC 20002
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, can be working with families, catering, restaurant or anywhere. I adapt and learn fast. Great ethic work and happy to work asa team or individually .Determined to make the best job I can do.
PROFESSIONAL SUMMARY
Andrew Goesl - Private Nanny
Washington, DC • 09/2023 - Current
Spilled Milk Catering - Seasonal Catering Server
Washington, DC • 04/2023 - 11/2023
WORK HISTORY
Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
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Oversaw household duties such as light housekeeping tasks or running errands when required.
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• Played games, worked on puzzles, and read books to young children. Monitored schedules to maintain sleeping, eating, and school schedules for children.
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Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
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• In charge of drop off and pick from school.
• Drive to different activties during the day to both kids. Built positive and nurturing environments to support child social and emotional growth.
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Organized and cleaned home after activities by picking up toys and straightening up play room.
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Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
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• Led indoor and outdoor activities to entertain and occupy children. Enhanced children''s emotional well-being by providing consistent and nurturing care.
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• Talk to them in Spanish so they will learn a second language.
• Potty training along with the parents.
• Laundry and tide up their stuffs.
Ocasional babysitting and make sure they go to bed safely and happy.
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Assisted in event setup and teardown, ensuring a smooth transition between functions.
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Provided friendly, courteous service to create memorable moments for guests.
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• Presented food and beverages on buffet tables and drink stations in SKILLS
• Infant care experience
• Schedule Management
• Toddler care experience
• Activity Planning
• Resilience Under Pressure
• Persuasion techniques
• Adaptability to Change
• Social Media Marketing
• Bilingual (Spanish and English)
• Fast learner
• Self motivated
UNIDA
No Degree: International Relations
Anglo Paraguayo
Asuncion, Paraguay • 11/2008
English As A Second Language:
English-as-a-Second-Language
Education
School of San Jose
Asuncion, Paraguay • 11/2006
High School Diploma
EDUCATION
Johana Halbritter - Nanny and House Manager
Gaithersburg, MD • 01/2021 - 07/2023
Elizabeth Schurgin - Private Nanny
Washington, DC • 01/2018 - 12/2020
line with formality and specifications of each event. Enhanced guest experience by providing exceptional service during catered events.
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Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
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Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
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Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
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Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
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• Loaded and unloaded delivery van carefully to maximize efficiency. Arranged linens and table settings according to seating plan and event theme.
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Served appetizers, delivered entrees, and refilled beverages for banquet guests.
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Utilized proper food handling techniques to establish safety and quality of food served.
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Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
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• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines. Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
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Supported children in play activities, meals, and snacks, hygiene and socialization.
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Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
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Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
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Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
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Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
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Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development
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• Sleep training and potty training.
Managed nap and rest times, creating a calm and soothing environment for children to rest, resulting in a much less nap time disruptions and improved overall sleep quality.
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In charge of pick up and drop off to school and different daily activities.
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• Talking and introducing daily spanish.
Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
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• Prepared healthy, allergy appropriate snacks and meals.
• Adapted caregiving approaches based on her individual need to Lauriol Plaza - Restaurant Server
Washington, DC • 03/2017 - 12/2018
Susan Burgess - Childcare Teacher and House Manager Washington, DC • 03/2014 - 01/2017
provide personalized support.
Built positive and nurturing environments to support child social and emotional growth.
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Organized and cleaned home after activities by picking up toys and straightening up play room.
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Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
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Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
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• Led indoor and outdoor activities to entertain and occupy children. Monitored schedules to maintain sleeping, eating, schedules for the baby.
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Helped with weekly physical therapy and speech therapy along with the professional and her mom.
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• Occasional weekend babysitting when the parents went out of town.
• Sleep training.
• Cultivated warm relationships with regular customers. Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
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Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
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• Greeted new customers, discussed specials, and took drink orders. Kept server areas clean and stocked to increase efficiency while working tables.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
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Boosted overall sales by confidently recommending daily specials and upselling menu items.
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Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
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• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines. Supported children in play activities, meals, and snacks, hygiene and socialization.
•
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
•
Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
•
Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
•
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
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Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily
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Johane Trotter - Private Nanny
Washington DC • 05/2012 - 01/2014
Gol Lineas Aereas Inteligentes - Executive Assistant and Costumer Service
Asuncion,Paraguay • 03/2007 - 04/2012
routines.
Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
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Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
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Helped with their spanish homework,and everyday progress as spanish as second language.
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Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations
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Managed to babysit myself many times on whole weekends while their parents where traveling.
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Built positive and nurturing environments to support child social and emotional growth.
•
Organized and cleaned home after activities by picking up toys and straightening up play room.
•
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
•
• Sleep training.
• Pick up from school.
Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
•
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
•
Enhanced children''s emotional well-being by providing consistent and nurturing care.
•
• Led indoor and outdoor activities to entertain and occupy children. Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
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Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
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Developed strong relationships with clients through excellent customer service and regular followups.
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• Assisted call-in customers with questions and orders. Increased sales and customer satisfaction through personalized servicing.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Spoke to customers in native language to increase loyalty and establish relationships.
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Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
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Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
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In charge of any problem a costumer could have during their trip and get direct contact to Sao Paulo for any inconvenient.
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• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Capacitation trip to Sao Paulo to learn the program for sales and teach to my co workers.
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Trip to Buenos Aires as a head of the company to promote the sale of the airline flights.
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English
Full Professional
Spanish
Native or Bilingual
LANGUAGES
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