Customer Service, Patient Care, management, bookkeeping, planograms

Lynnette Hill

*** ****** ****** ************, ** 72802 479-***-**** / Cell (662}408-2264

• ********.*.****@*****.***

SUMMARY: Highly talented and engaging customer service professional with many years of experience in different areas of operations. Proven ability to perform and oversee daily operations and improve workflow, efficiency, and accuracy. Outstanding interpersonal skills, motivated, and detail oriented.

EXPERIENCE:

Oasis Outsourcing Admin II, LLC (Westminster, CO) 09/2023 to Present Teacher

Part time 35 hours/wk/$11.00 hourly

•Implement lesson plans, while ensuring the integrity of academic time and in a manner, which motivates students to learn and participate.

•Organize students for effective instruction.

•Report all student injuries, accidents, illnesses, and discipline problems to the appropriate authority immediately or as soon as reasonably possible.

•Respect and maintain confidentiality of student and school personnel information.

•Maintain discipline and classroom control that fosters a safe and positive learning environment for all students and staff in accordance with school policies.

•Ensure the adequate supervision to assure health, welfare, and safety of all students.

•Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.

•Maintain a high level of ethical behavior and confidentiality when dealing with students, staff, and/or parent information.

MedExpress/Optum/UHG (Russellville, AR) 07/2020 to 09/2022 Front Office Assistant

Full time 36 hours/wk/$16.66 hourly

•Scheduling and rescheduling patient appointments.

•Coordinated with patient care team to review clinic availability to ensure patients were scheduled appropriately to reflect clinical staffing, and made changes as necessary.

•Processed incoming patient secure messaging and coordinated with care team as appropriate.

•Participated in team huddles and team meetings to manage, plan, problem solve and follow up with patient care.

•Identified and corrected incomplete or incorrect insurance encounters to ensure payment.

•Entered appropriate information into the electronic health record.

•Monitored demographic information to assure readiness for patient visits.

•Managed patient systems to verify and validate accuracy and resolved any issues.

•Evaluated patient information and clinic schedule lists to determine whether the patient required an immediate evaluation.

•Routine interaction with departmental staff and center manager to improve processes within the clinic.

•Entered, modified, and retrieved sensitive information into or from electronic health records, scheduling systems, and/or reports.

•Performed patient support work.

•Patient referrals to other clinics, specialists, or hospitals.

•Provided customer service and identified patient concerns to ensure outstanding resolutions.

•Advanced level of medical terminology used by clinicians.

•Provided specialized and expert administrative patient support, while working collaboratively in an interdisciplinary coordinated care system, using a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources.

•Expert in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care system.

•Developed and maintained effective and efficient communication with the patients, care teams, and other agencies during the inpatient to outpatient discharge.

•Notified patients of normal lab results.

•Managed a system for follow-up care if necessary.

•Collaborated and communicated with doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to ensure medical care of patients is met.

•Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

•Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

•Advanced knowledge of policies and procedures associated with operational activities that affect patient flow and patient support care such as appointments, patient referrals, follow-up care, overbooking, and provider availability.

•Experienced in working with multiple disciplines such as Physicians, Nurse practitioners, Psycologists, Psychiatrists, Medical doctors, Physical therapists, Occupational therapists, and others.

•Knowledge performing scheduling audits.

North MS Medical Center (Tupelo, MS) 09/2019 to 05/2020

Certified Pharmacy Technician

Full time 35 hours/wk/$13.76 hourly

•Interact with internal and external staff to promote hospital’s mission and vision.

•Responsible for medication inventory levels, checking in med shipments, notifying appropriate personnel of supply needs. Repacking bulk meds into unit dose packaging, and daily restocking of meds.

•Perform required record keeping and monthly review of inventory for out-of-date medications.

•Routine interaction with departmental staff and supervisor to provide improvements to the medication process.

Walgreens (Olive Branch, MS) 07/2016 to 12/2019

Certified Pharmacy Technician

Full time 32 hours/wk/$12.52 hourly

•Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.

•Use computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.

•Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety and build customer loyalty.

•Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting.

Dodge’s Southern Style (Olive Branch, MS) 04/2015 – 11/2017

Bookkeeper

Part time 25 hours/wk/$25.00 hourly

•Manage company data using reports from daily sales to track and forecast daily and monthly operations.

•Keen ability to analyze cost control, providing timely financial information that supports corporate goals and objectives.

•Regulate company invoicing and distribute highly confidential documentation, correspondence and relevant reports.

•Analyze information from competitors to improve current sales strategies.

• Support major projects and programs to include maintenance, gathering and compiling records to include goals and milestones, tracking databases, record-keeping.

•Prepare reports, briefings, spreadsheets and correspondence using a wide-range of complex and confidential data. Includes proof-reading and attention to detail for document editing and format.

•Liaison for various areas such as facility, technology, supply, personnel and other administrative or operational duties.

•Assists with coordinating meetings and conferences, preparing requests and maintaining records.

Right to the Moon Alice (Rosco, NY) 01/2013 – 12/2014

Personal Assistant

Full time 35 hours/wk/$10.00 hourly

•Initiated bar code system to regulate inventory and improve distribution rates.

•Created and maintained invoices for incoming and outgoing shipments of rental clothing to production studios.

•Prepared clothing for rental and shipping, including sewing in rental tags and inspecting the quality to ensure customer satisfaction.

EDUCATION: University of Central Arkansas (Conway, AR) 1996 – 1999

Radiology

United States Navy 1992-1995

Aerographer’s School

ADDITIONAL: Customer Service ● Data Entry ● MS Office ● Cash Balancing ● Accounts Payable & Receivable ● Invoicing ● Bookkeeping ● Management ● Auditing ● Photo Imaging ● Banking ● Payroll ● Billing ●Staffing ● Merchandising ● Scheduling ●Athena● MS Works● EMR ●Copy/fax machine ● 9-Key● Windows 10 ●MD Web ●Explorer ●Microsoft Edge ● Email ● Messenger ●Excel ●Cash Register ●Multiline phone ●Filing

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