Customer Service Representative
Resume:
Artayvia York
Hinesville Ga *****
**********@*****.***
Highlights: + Well-organized and efficient.
+ Self-starting, goal-oriented strategist whose confidence, perseverance and vision
promote success.
* Quickly learn procedures and methods.
Experience: Jiffy Lube Elkridge, Maryland
Customer Service Representative 2016 to 2018
* Resolved customers’ service and billing complaints by performing activities such
as exchanging merchandise, refunding money, and adjusting bills.
* Completed contract forms, prepared change of address records, and issued
service discontinuance orders, using computers.
* Kept records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken
Mission BBQ Greenbelt, Maryland
Team leader for cashier/food prep 2015 to 2016
* Computed bill, itemized lists and tickets showing amount due, using adding
machine or cash register.
* Trained and managed ten employees on registers and achieved significant
improvements in their productivity.
* Supervised ten employees, scheduled work hours, resolved conflicts, determined
salaries.
Popeye's Greenbelt, Maryland
Cashierifood prep 2014 to 2015
Issued receipts, refunds, credits, and change due to customers.
* Counted money in cash drawers at the beginning of shifts to ensure that amounts
were correct and that there was adequate change.
* Greeted customers entering establishments.
Dollar Tree Baltimore, Maryland
Cashier/stock 2009 to 2011
* Monitored checkout stations to ensure that they had adequate cash available and
that they were staffed appropriately.
* Received payment by cash, check, credit cards, vouchers, and automatic debits.
* Resolved customer complaints.
Education: University District of Columbia Washington, DC
Office Assistant Certification 2007
Northwestern Hyattsville, Maryland
Diploma 2005
References: Available upon request
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