Administrative Assistant Office Manager
Resume:
SANDRA FERRER
***** ******** ***** **, ****, TX *7494 •281-***-****
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk and teacher.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Key Skills
Short pays, debits & credits
Bank Guarantee
Staff Development & Training
Approve / release orders
Process Improvement
Class room management
Risk Management
Spreadsheet & Database Creation
Commercial Collections
Bookkeeping & Payroll
Credit analysis
Implementing curriculum
Letters of Credit
Financial analysis
Expense Reduction
Negotiation Skills
Bilingual (read, write & speak)
Onboarding/ HR resolution
Experience
Stainless Nickle Piping Product – 2019 to Present
Credit Analyst
CREDIT/ COLLECTIONS:
Assist with order management
Reconcile customer statements/billings
Compile reports regarding finance and credit data.
Assist in Gathering and assessing relevant information about the customer’s business, business relationships, credit history and financial condition.
Communicate decisions and/or information to internal and external customers in a timely and professional manner.
Responsible for account reconciliation, dispute resolution, deduction management and sales tax issues.
Develops electronic credit files for each client and keep them updated with current financial statements, financial spreadsheets, credit agency reports, and ongoing monitoring of credit developments through file memorandum.
Organize and maintain on-site credit files (such as credit applications, bankruptcies, accounts sent to collections).
Supports credit quality and compliance control objectives and procedures.
Monitor payment history and aging reports to ensure invoices are paid within terms.
Contact customers to investigate reasons for late payments, reviewing terms of sales, service, or credit contract with customer and to encourage future payment within terms.
Review of aging reports to obtain status of aged receivables issues, review pending orders and report expected timing of resolution.
Proactively research any billing discrepancies causing collection issues and follow up on customer claims to a conclusion working with sales, customer service and necessary personnel to eliminate customer dissatisfaction and reduce past due dollars attributable to customer
Requests write-offs of unpaid balances within specific dollar limits and time limits
Perform analysis on assigned accounts and make recommendations for payment schedules, payments plan, or to transfer of outstanding credit accounts to collection agencies.
Collect on an assigned portfolio of accounts to minimize DSO and bad debt while maintaining customer relationships.
Documents agreements conducts follow up with customers related to payments made pursuant to the agreement.
Works in a team environment to improve cash flow, delinquency, DSO and minimize bad debt
Provide total support to external and internal customers regarding receivable inquiries in order to obtain permanent resolution of problems/issues.
Process adjustments for customer accounts, including offsets, write-offs and refunds
Reconcile adjustments related to payments posted
Audit and correct rejected payments
US Silica / Sandbox, Katy TX 2018 - 2019
Credit Analyst 2018 to May 2019
CREDIT/ COLLECTIONS
Assist with order management
Reconcile customer statements/billings
Compile reports regarding finance and credit data.
Assist in Gathering and assessing relevant information about the customer’s business, business relationships, credit history and financial condition.
Communicate decisions and/or information to internal and external customers in a timely and professional manner.
Responsible for account reconciliation, dispute resolution, deduction management and sales tax issues.
Develops electronic credit files for each client and keep them updated with current financial statements, financial spreadsheets, credit agency reports, and ongoing monitoring of credit developments through file memorandum.
Organize and maintain on-site credit files (such as credit applications, bankruptcies, accounts sent to collections).
Supports credit quality and compliance control objectives and procedures.
Monitor payment history and aging reports to ensure invoices are paid within terms.
Contact customers to investigate reasons for late payments, reviewing terms of sales, service, or credit contract with customer and to encourage future payment within terms.
Review of aging reports to obtain status of aged receivables issues, review pending orders and report expected timing of resolution.
Proactively research any billing discrepancies causing collection issues and follow up on customer claims to a conclusion working with sales, customer service and necessary personnel to eliminate customer dissatisfaction and reduce past due dollars attributable to customer
Requests write-offs of unpaid balances within specific dollar limits and time limits
Perform analysis on assigned accounts and make recommendations for payment schedules, payments plan, or to transfer of outstanding credit accounts to collection agencies.
Collect on an assigned portfolio of accounts to minimize DSO and bad debt while maintaining customer relationships.
Documents agreements conducts follow up with customers related to payments made pursuant to the agreement.
Works in a team environment to improve cash flow, delinquency, DSO and minimize bad debt
Provide total support to external and internal customers regarding receivable inquiries in order to obtain permanent resolution of problems/issues.
Process receipts and payments for the lockbox, ACH and credit cards
Process adjustments for customer accounts, including offsets, write-offs and refunds
Reconcile adjustments related to payments posted
Audit and correct rejected payments
Hexion, Stafford,TX
2013 to 2017
Credit & Risk Analyst 2013 to 2017
Lead liaison overseeing and managing the collection for LATAM, Quartz, Ceramics and Canada.
Responsible for managing and overseeing an AR portfolio of $10-20 million dollars
Point of contact for the entire Latin American Credit / Collection process
Extending credit through financial statement analysis, D&B, trade references and other financial tools
Approve, hold and release orders
Handling Letters of Credit and bank guarantees pending on the credit line and current status of the account
Conducted end-to-end analysis of existing service and product delivery time, implementing sweeping changes reducing delivery time from 16 weeks to one week.
Increased customer base while maintaining flat headcount as a result of efficiencies gained by reducing delivery time and improvements in client satisfaction.
Transition and trained replacement of companies from Momentive Performance Material.
In charged of the even committee for our site
Eurotainer,U.S. INC Humble, TX 2003 to 2012
Office Manager /Sr. Credit & Risk Analyst 2005 to 2012
Lead liaison overseeing and managing the importation tanks for LATAM and NA regions.
Responsible for managing and overseeing an AR portfolio of $10-15 million dollars
Point of contact for the entire Latin American Credit / Collection process
Extending credit through financial statement analysis, D&B, trade references and other financial tools
Approve, hold and release orders
Handling Letters of Credit and bank guarantees
Conducted end-to-end analysis of existing service and product delivery time, implementing sweeping changes reducing delivery time from 16 weeks to one week.
Increased customer base by over 60% while maintaining flat headcount as a result of efficiencies gained by reducing tank delivery time and improvements in client satisfaction.
A/R Specialist 2003 to 2005
Implemented and managed debt collection process to eliminate outstanding account balances from 1998.
Reduced the backlog of average outstanding payments from 362 to 62 days through actively managing client relationships by identifying and delivering solutions based on their needs.
Handled debits, credits, chargeback’s and deductions
Managed inbound service relationships, acting as the single point of initial and follow-up contact for client relationships.
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
FARA Lafayette, LA
2000 to 2003
Premium auditor, 2000-2003
Process audit over the phone for non-English speakers
Broadmoor Elementary, Lafayette, La
1996 to 2003
Substitute teacher
Teacher assistance
IT support
Tutor before and after school
In School suspension monitor
Education
Universidad Central De Vnzla
1999
Bachorlor in Euducation
University of Southwestern Louisiana, Lafayette, La 1998
Bachelor in Art
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