Behavioral Health Office Manager

Criselda C. Abad-Santos

**** * **** **, **** Hills CA 91367

Tel: 805-***-**** Fax: 888-***-****

Email: ********@*****.***

QUALIFICATIONS

Postgraduate Training Internship & Residency in Psychiatry St. Luke’s-Roosevelt Hospital

Columbia University

College of Physicians & Surgeons

New York, New York

July 1995 to June 1999

Rotating Internship University of the Philippines

Philippine General Hospital

Manila, Philippines

May 1992 to April 1993

MD University of the Philippines

College of Medicine

Manila, Philippines

June 1987 to April 1993

BS University of the Philippines

Bachelor of Science

Major in Psychology

June 1981 to March 1987

*College Scholar 1981-1982

PROFESSIONAL EXPERIENCE

Practice Administrator and Office Manager, TrueCare Behavioral Health Center, Inc, 6303 Owensmouth Ave Fl 10, Woodland Hills CA 91367, September 9, 2012 to present.

Managing psychiatrists’ schedule and taking care of administrative work to maintain the smooth operation of the medical office. Has excellent English, verbal, written, and interpersonal communication skills. Has strong organizational and multitasking skills. Has the ability to solve problems proactively and manage time efficiently. Has more than 10 years of medical billling experience and submits claims to various payer types in compliance with state and federal regulations. Has experience in Accounts Receivable with knowledge of Medicare, Medicaid and private insurance. Has more than 10 years of experience in psychiatric inpatient hospitals, partial hospitalization programs and intensive outpatient treatment centers. Has experience with Microsoft Office Suite, Google Drive, Slack and DropBox.

General Psychiatrist, True Care Behavioral Health Center, Inc., 6303 Owensmouth Ave Fl 10, Woodland Hills CA 91367, September 9, 2012 to August 23, 2023.

*Solo outpatient private practice serving the psychiatric needs of Los Angeles County, CA and the surrounding communities. Evaluates and diagnoses patients to formulate and administer treatment plans, and collaborates with the primary care physicians and psychotherapists. Provides emotional and behavioral health in an outpatient setting with psychopharmacology and various types of psychotherapies. Adult Psychiatrist, Antelope Valley Wellness & Enrichment Center, Los Angeles County Department of Mental Health, Lancaster CA, May 5, 2010 to June 21, 2012.

*Performs comprehensive psychiatric evaluations and diagnosis of various psychiatric disorders with comorbid substance abuse disorders. Coordinates with the multi- disciplinary team to formulate patients’ individualized treatment plans. Provides psycho- pharmacological treatment and supportive psychotherapy for individual patients, as well as, significant others and family members who are closely involved in their treatment and recovery. Collaborates with the patients’ primary care physicians to ensure patients’ medical and physical well-being. Provides supervision of clinicians and other office staff members.

General Psychiatrist, New Beginning Counseling, 701 E Santa Clara Street, Suite 32, Ventura, CA, February 26, 2010 to October 26, 2010.

*Solo outpatient private practice serving the psychiatric needs of Ventura County, CA and the surrounding communities. Evaluates and diagnoses patients to formulate and administer treatment plans, and collaborates with the primary care physicians and psychotherapists. Provides emotional and behavioral health, as well as substance abuse treatment, in an outpatient setting with psychopharmacology and various types of psychotherapies. Serves as a consultant to other physicians and provides ongoing care to patients with acute and chronic psychiatric disorders. Staff Psychiatrist, Ventura County Medical Center-IPU/Hillmont Psychiatric Center, Ventura, CA, September 14, 2009 to February 25, 2010.

*Provided team leadership in a multidisciplinary setting to an acute adult inpatient hospital program with a daily caseload of 12 patients. Performed comprehensive psychiatric evaluations, diagnosis and psychopharmacological treatments to a diverse population of adult patients in a compassionate environment. Conducted family meetings for psychoeducation and support to help families cope with their mentally ill family members and assist them in maintaining community tenure. Served as an expert witness to mental health hearings for Reise petitions and certifications of involuntary inpatient commitments for patients who need further stabilization in an acute inpatient hospital setting. General Psychiatrist, New Beginning Counseling, LLC, 1006 College Road, Suite 201, Dover, DE, February 16, 2006 to September 13, 2009.

*Solo private practice that maintained a high accessibility and reliability to patients, and committed to providing the highest quality of care for patients with personalized attention in a friendly and courteous environment. Provided emotional and behavioral health, as well as substance abuse treatment, in an outpatient setting with psycho- pharmacology and various types of psychodynamic psychotherapies. Examined, evaluated and diagnosed patients to formulate and administer treatment plans, and collaborated with the primary care physicians of patients. Staff Psychiatrist, Psychotherapeutic Services, Inc., Kent Community Continuum of Care Program, Dover, DE, December 21, 2005 to February 5, 2007.

*Work involved providing leadership for a comprehensive and intensive treatment program which offered a broad range of community treatment and outreach services to facilitate successful daily living and sobriety for individuals with severe psychiatric disabilities. Emergency and crisis intervention services were available 24 hours a day. Psychiatrically disabled adults were provided services so as to achieve the self sufficiency and independence necessary to function successfully in the community and to minimize the time spent by these individuals in institutions. Staff Psychiatrist, Fellowship Health Resources, Inc., Georgetown Group Home & Community Continuum of Care, DE, November 12, 2004 to December 16, 2005.

*Provided team leadership for intensive case management and assertive outreach to persons suffering from mental illness who are experiencing a level of distress that requires ongoing supervision but poses no significant danger that warrants inpatient hospitalization. The multi-disciplinary team designed and implemented a treatment plan that provided comprehensive treatment committed to providing a responsive, compassionate and multi-disciplinary approach to care. Medical Director, Adult Services, St. Jones Center for Behavioral Health/Bayhealth Medical Center, Dover, DE, November 2002 to September 2004.

*Work involved providing team leadership in a multidisciplinary setting to partial and inpatient hospital programs, as well as an outpatient program. Responsible for providing psychiatric evaluations, diagnosis and treatments to patients, as well as, general oversight of medical services, training and supervision of staff. Attending Psychiatrist & Faculty Member, Acute Psychiatric Hospital, Ward-4, St. Elizabeths Hospital, Department of Mental Health, Psychiatry Residency Training Program, Washington, DC, November 1999 to November 2002.

*Provided psychiatric treatment of a full range of psychiatric problems in a medically underserved area in the district. Work involved psychiatric evaluations, diagnosis and formulation of individualized treatment plan in a multidisciplinary inpatient setting and providing psychotherapy, medication management and other treatment modalities. Provided ongoing monitoring, counseling, treatment and early intervention to patients to prevent relapse and re-hospitalization.

Admitting Physician, Medical Center Lucena, Philippines, October 1993 - June 1995

*Work involved initially attending to all emergency admissions and consultations by providing first-line management and later referring them to the specialists for further management once the patients have been stabilized. Supervising Physician, “Merck, Sharp and Dohme Wellness Center”, Robinson’s Galleria, San Juan, Metro Manila, Philippines, August 1994

*Supervised monitoring of walk-in patients' general health status with focus on the effect of high blood cholesterol levels and body weight on their blood pressure. Provided health education regarding the importance of a healthy lifestyle including exercise and diet on maintaining general well-being. REFERENCES

Will be furnished upon request.

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