Business Analyst Quality Assurance
Resume:
Shireesha Reddy
****************@*****.***
Professional Summary:
Overall, 12+ years of experience as a Business Analyst expertise in driving quality improvements and operational excellence across diverse industries. Skilled in leveraging data analytics, process optimization, and stakeholder collaboration to provide actionable insights and strategic solutions. Demonstrated success in enhancing business performance, reducing costs, and improving customer satisfaction through robust quality assurance and continuous improvement initiatives. Adept at bridging the gap between technical and business teams, ensuring alignment with organizational goals, and consistently delivering high-quality outcomes.
Skills:
Strategic Planning & Project Management, ETL Testing & Functional Testing, GUI, Agile & Scrum Methodologies, Atlassian Suite, MS Office Suite, Confluence, JIRA, GAP Analysis, ERP Tools, Azure cloud.
HPE, Atlanta, GA (Nov’2023- current)
Sr. Business Analyst
Roles and Responsibilities:
Gathered and prioritized business requirements from users through structured interviews and workshops, ensuring the enhancement project met the strategic objectives and user needs.
Analyzed and documented complex business rules and workflow processes, identifying areas for improvement, and implementing process re-engineering strategies to enhance system efficiency.
Led requirements sessions with subject matter experts (SMEs) to capture functional, non-functional, and security requirements, ensuring comprehensive documentation and alignment with business goals.
Conducted detailed requirements analysis, collaborated with development teams on system design and development, and facilitated thorough testing to ensure quality and functionality of software enhancements.
Created and maintained detailed business requirements documents, system process flows, and use cases, using tools like Visio and Balsamiq to support clear and effective communication among stakeholders.
Developed user interface mockups and wireframes using Balsamiq, ensuring user-friendly design and seamless user experience in the enhanced application.
Produced user documentation and technical specifications, including detailed process flows and swim lane diagrams, to support end-users and technical teams in understanding new system functionalities.
Utilized Microsoft Visio to create and update comprehensive process flow diagrams, ensuring accurate representation of business processes and system interactions.
Facilitated ongoing collaboration and communication between business users and technical teams throughout the project lifecycle, ensuring alignment and timely resolution of issues.
Conducted post-implementation reviews to gather feedback and identify further enhancement opportunities, ensuring continuous improvement and alignment with business objectives.
Developed detailed technical specifications to guide development teams, providing clear instructions on system architecture, data models, and integration points to ensure accurate implementation.
Managed end-to-end testing processes, including unit, integration, and user acceptance testing (UAT), to ensure the accuracy, functionality, and reliability of complex systems and reports, followed by continuous maintenance and optimization to address evolving business requirements.
Conducted thorough requirements analysis for complex application development projects, collaborating with stakeholders to define system specifications and design solutions that met business needs and technical feasibility.
HSBC (May’2017-Oct’2023)
Sr. Business Analyst
Roles and Responsibilities:
Led requirements gathering sessions with diverse stakeholder groups, capturing and prioritizing business requirements to ensure the new application met all user needs and business objectives.
Performed in-depth analysis and documentation of complex business rules and workflows, facilitating the re-engineering of processes to support the new application development.
Facilitated requirements workshops with business and program SMEs to document comprehensive functional, non-functional, and security requirements, ensuring robust and secure application design.
Collaborated with development teams during the design and development phases, ensuring the application architecture met all specified requirements and was scalable for future enhancements.
Managed end-to-end testing processes, including the creation of test plans and test cases, to ensure the new application met all functional and performance criteria.
Developed and maintained detailed documentation, including business requirements, system process flows, use cases, and user interface mockups, using tools like Visio and Balsamiq.
Created high-fidelity wireframes and user interface designs using Balsamiq, translating business requirements into intuitive and user-friendly application interfaces.
Authored comprehensive user documentation and technical specifications to support application users and technical teams, ensuring clarity and ease of use.
Utilized Microsoft Visio to develop and update detailed swim lane diagrams and system process flows, ensuring accurate and clear representation of complex workflows.
Provided ongoing support and maintenance for the new application, addressing user feedback and implementing enhancements to ensure continued alignment with business needs and objectives.
Conducted thorough requirements analysis for complex application development projects, collaborating with stakeholders to define system specifications and design solutions that met business needs and technical feasibility.
Tek Systems (May’2016-May’2017)
Business Analyst
Roles and Responsibilities:
Utilized data visualization tools to present insights and recommendations in a compelling and easily understandable format for stakeholders.
Utilize data visualization tools to translate complex data into meaningful insights for business stakeholders.
Analyze market trends and competitor strategies to provide strategic recommendations for business growth and sustainability.
Facilitate sprint planning, daily scrum, refinement, retrospective, and sprint review events.
Identify key performance indicators (KPIs) and develop dashboards to track and analyze business metrics for informed decision-making.
Proficient in tools such as Visio, SharePoint, and JIRA. Familiar with SQL Server for data analysis.
Proactively identified risks and developed mitigation strategies.
Prepared training deliverables for end users, including user guides and training decks.
Facilitated hands-on training sessions and participated in train-the-trainer courses.
Utilized stakeholder feedback and user input to refine and prioritize requirements, maintaining flexibility to accommodate evolving business needs and project scope changes.
Employed industry-standard methodologies such as Agile or Waterfall to structure and manage technology implementation projects, optimizing efficiency and delivery timelines.
Managed end-to-end testing processes, including unit, integration, and user acceptance testing (UAT), to ensure the accuracy, functionality, and reliability of complex systems and reports, followed by continuous maintenance and optimization to address evolving business requirements.
Collaborated with software vendors and third-party providers to evaluate and integrate off-the-shelf solutions, customizing configurations to meet specific business requirements and preferences.
IBM India Pvt Ltd (Dec’2012-Dec’2015)
Business Analyst
Roles and Responsibilities:
Proficient in gathering business requirements from stakeholders to understand their needs and translate them into technical specifications within Lotus Notes environments.
Skilled in analyzing existing Lotus Notes applications to identify areas for improvement, optimization, and migration to modern platforms.
Experienced in customizing and developing Lotus Notes applications using LotusScript, Formula Language, and other tools to meet specific business requirements.
Capable of designing and implementing workflow automation solutions within Lotus Notes applications to streamline business processes and improve efficiency.
Proficient in planning and executing data migration activities to transfer data from legacy systems to Lotus Notes databases while ensuring data integrity and accuracy.
Skilled in providing training and support to end-users to facilitate the adoption of Lotus Notes applications and ensure effective utilization of features and functionalities.
Knowledgeable about integrating Lotus Notes applications with other systems and platforms to enable seamless data exchange and interoperability.
Experienced in configuring security settings and access controls within Lotus Notes applications to protect sensitive data and comply with security policies and regulations.
Proficient in managing change requests and assessing their impact on Lotus Notes applications, ensuring that changes are implemented effectively and meet business requirements.
Capable of creating comprehensive documentation, including technical specifications, user manuals, and training materials, to facilitate understanding and support of Lotus Notes applications among stakeholders.
Wipro (Apr’2011-May’2012)
Business Analyst
Responsibilities:
Conducted in-depth data analysis to identify trends and areas for improvement, resulting in a 15% increase in customer satisfaction scores.
Implemented a new ticketing system that reduced response time by 25% and streamlined workflow for the support team.
Developed and maintained comprehensive documentation for support processes, ensuring consistency and quality across the team.
Collaborated with cross-functional teams to gather requirements and design solutions that enhance customer support operations.
Managed projects aimed at improving support infrastructure, from initial planning through to execution and post-implementation review.
Designed and delivered training programs for new hires and ongoing professional development for existing staff, improving overall team competency and efficiency.
Conducted regular quality assurance checks and provided actionable insights to senior management, contributing to a 20% reduction in error rates.
Coordinated with IT to ensure all technical systems and software were up-to-date and met the needs of the support team.
Utilized customer feedback and data analytics to drive continuous improvement initiatives, enhancing service delivery and support processes.
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