Customer Service Accounts Receivable

Rob Aylward

Mount Morris, IL *****

*****************@*****.***

+1-847-***-****

Authorized to work in the US for any employer

Work Experience

Store Manager

LL Flooring - Naperville, IL

August 2020 to Present

Manage day to day operations. Customer service in store helping customer pick out floors for their homes. Close installations, resolve customer concerns and complaints in a timely manner. Manage store inventory as well as product deliveries. Manage Monthly budget, approve employee payroll, scheduling, deal with 2 installation companies for the best customer service possible. Shift Leader

Walgreens - South Elgin, IL

May 2014 to July 2020

Unload weekly trucks scanning in products to assure inventory counts are accurate. Maintain a positive work environment for employees. Run day to day operations. Making sure employees did tasks in a timely manner. Customer service oriented.

Education

Some College in General Studies

McHenry County College - McHenry, IL

March 2004 to May 2006

Skills

• Loss Prevention

• Store Management Experience

• Payroll

• Pricing

• Planograms

• Supervising Experience

• Leadership

• Profit & Loss

• Merchandising

• Recruiting

• Cash Handling

• Management

• Human Resources

• Interviewing

• Office Management

• Sales Management

• Conflict Management

• POS

• Freight Experience

• Sales

• Employee Orientation

• Purchasing

• Budgeting

• Financial Report Writing

• Accounts Receivable

• Assistant Manager Experience

• SAP

• Sales management

• Inside sales

• B2B sales

• Cold calling

• CRM software

• Negotiation

• Salesforce

• Supervising experience

• Cash handling

• Outbound sales

• Conflict management

• Profit & loss

• Store management

• Customer service

• Business development

• Supply chain

• Order fulfillment

• Freight

• Warehouse management

• Load & unload

• Office management

• Forklift

• Shift management

• Warehouse management system

• Accounts receivable

• Procurement

• Analysis skills

• Communication skills

• Outside sales

• Driving

• Customer support

• B2B

• Phone etiquette

• Typing

• Continuous improvement

• Teaching

• Quality assurance

Certifications and Licenses

CDL B

May 2023 to May 2027

CDL B

Driver's License

May 2020 to May 2025

Class B CDL air brake endorsement

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