Service Desk Life Insurance

Sagar D Bangadkar +91-807******

*****************@*****.***

Professional Experience

FIS Global solutions Pvt Ltd Pune Since 25 May 2023 to 15 Nov 2023 Designation Global Support Desk

Assisting International clients for technical issues on calls, It is complete voice process and creating ticket for clients on call, chat or E-mail. Tools used: Service Now (SNOW), CXONE38,GLOBAL PROTECT VPN, CISCO VPN,O365, MS Teams, Internal applications, password reset, account unlock, raising access request for employees, ITIL services, SLA etc

HCL Technology Private Ltd Nagpur(Since 11 Jan 2022 to 21 April 2023) Service Desk Engineer

It was International voice process working on ticketing tool named remedy, where technical issues were solved by taking remote support on MS Teams when required, also getting calls over application and assisting to users over the call for their technical queries. Tools used: Avaya one x communicator.

RED SKY Technology Pvt Ltd (OLX company) (Since 06 Sept 2021 to15 January 2022) Field Technician

Software install and technical solution provider, this software runs cash back on purchase of Particular commodity to increase sales

Aditya Birla Sun Life Insurance company Ltd (Since 31 August 2020 to 14 September 2021) Agency Manager

It is Life Insurance Company; I worked here to make advisors to generate business from advisors

Pratap Technocrats Private Ltd (Telecom Company) ( Since 27 February 2017 to August 2020)

BSS Engineer

Installation and integration Antenna and microwave

M/S Rahul Enterprises (Since July 2012 to December 2016) Site Supervisor

Observing civil construction site to complete work on standard measures, supervision on site Education

Degree Name of Institution Board /University Year of Passing Percentage Electronics

Engineering

Guru Nanak Institution

of Engineering and

Technology

Nagpur university June-2012 55.69%

HSC

Maharashtra Vidyalaya

Khaparkheda

Maharashtra State

Board

Feb-2006 61.00%

SSC

Maharashtra Vidyalaya

Khaparkheda

Maharashtra State

Board

March-2004 62.14%

Technical skills and Proficiency

Operating system Windows

Domain Microsoft Office 365,MS Azure

Language C Language,python

Tools Service Now, Remedy, One X Communicator

,ITIL,MS Team

Personal particular

NAME : - SAGAR D. BANGADKAR

DOB :-13/12/1988

EMAIL-ID : - *****************@*****.***

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