Customer Service A Local
Resume:
C.h. Joseph Holley
"Passionate and driven husband and father seeking an opportunity to contribute my skills and to a dynamic and innovative local organization while providing for my family. Springfield, OH 45504
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"Dedicated and committed professional with a strong desire for long-term employment, eager to leverage my skills and experience to contribute to the growth and success of a local business. Known for my reliability, adaptability, and strong work ethic, I am confident in my ability to make a positive impact and thrive in a collaborative and dynamic work environment." Authorized to work in the US for any employer
Work Experience
Owner/Operator
RSAC Regional Storm Assessment Center - Dayton, OH June 2017 to Present
• Successfully canvassed and generated leads for storm assessment services.
• Implemented effective marketing strategies to increase brand visibility and attract new clients.
• Expertly handled insurance claims, ensuring accurate documentation and timely processing. Server/Bartender/Food Prep (Seasonal Yearly)
Elite Catering & Events - Dayton, OH
January 2016 to Present
• Provided exceptional service as a bartender and server during various events.
• Collaborated with the team to ensure smooth operations and customer satisfaction.
• Demonstrated strong multitasking skills in food preparation and maintaining cleanliness. Canvassing/Residential Sales Manager
INTEGRITY CONSTRUCTION - Columbus, OH
September 2015 to 2017
.
• Led a successful canvassing team, achieving targets and generating leads for residential sales.
• Developed and implemented effective sales strategies to maximize revenue.
• Built strong relationships with clients, ensuring customer satisfaction and repeat business. Retail General Manager
UHR Rents - Xenia, OH
January 2010 to August 2016
• Managed overall operations of a retail store, including sales, inventory, and customer service.
• Implemented strategies to increase sales and improve customer experience.
• Led a team of employees, providing training and guidance to ensure high performance. Operations Manager
Mid America Cleaning Contractors - Dayton, OH
January 2005 to December 2009
Customer service, quality control, shipping and receiving, asset management, human asset management, job placement and training of entry level employees. Proactive problem solving with customer and employees giving the best customer service experience possible.time management route management scheduling
Inbound Sales Representative
Nationwide Biweekly Administration, Inc. - Xenia, OH August 2003 to January 2005
Top sales rep.
Worked with leadership to help train new or under performing employees. Work with company to implement better sales processes allowing for a more positive customer experience. Education
Associate in Business Administration
University of Phoenix-Online Campus - Dayton, OH
2004 to 2006
High school diploma in Basic
Portsmouth High School - Portsmouth, OH
1996 to 2002
Skills
• Customer Service (10+ years)
• Problem Resolution (10+ years)
• Asset Management (10+ years)
• Microsoft Office (10+ years)
• Team Leader (10+ years)
• Data Entry (10+ years)
• Cash Management (10+ years)
• Collections (6 years)
• Risk Assessment (10+ years)
• Typing (10+ years)
• Microsoft word (10+ years)
• Social Media Management (10+ years)
• Hiring (8 years)
• Staff Development (10+ years)
• Management
• Inside Sales
• Materials Handling
• Workforce Development
• Strategic Planning
• Inside Sales
• Materials Handling
• Team Management
• CRM Software
• Workforce Development
• Strategic Planning
• Budgeting
• Account Management
• SAP
• Salesforce
• Event Planning
• Business Development
• Logistics
• Outside Sales
• Kitchen Management Experience
• Process Improvement (10+ years)
• Sales Management
• Presentation Skills
• Pricing
• Operations Management
• Merchandising
• Forklift
• Restaurant Experience
• Cooking
• Change Management
• Purchasing
• Negotiation
• Profit & Loss
• Quality Assurance
• Forecasting
• Recruiting
• Research
• Sales
• Basic Math
• Retail Sales
• Phone Etiquette
• Time Management
• Computer Literacy
• Store Management
• Construction
• Construction estimating
• Leadership
• Warehouse experience
• Supervising experience
• Restaurant management
• Microsoft Outlook
• English
• Telemarketing
• Lead generation
• Project planning
• Canvassing
• Inventory control
• Shipping & receiving
• Data collection
• Manufacturing
• Computer skills
• Quality control
• Assembly
• Forklift
• Construction
• Manufacturing
• Quality control
• Warehouse management
• Planograms
• Team management
• Store management
• Quality assurance
• Restaurant experience
• Problem management
• Cooking
• HACCP
• Kitchen management
• Customer service
• Cash handling
• Conflict management
• Supervising experience
• Operations management
• Project planning
• Cash management
• Telemarketing
• SAP
• Sales
• Electrical experience
Certifications and Licenses
Driver's License
Forklift Certification (Miami valley trucking institution,) February 2021 to Present
Pallet Jack Certification
Assessments
Inside sales — Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Teamwork: Interpersonal skills — Proficient
August 2020
Responding to challenging team situations at work
Full results: Proficient
Recruiting — Completed
January 2023
Managing the candidate sourcing and selection process Full results: Completed
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Project timeline management — Proficient
January 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Workplace safety — Proficient
January 2021
Using safe practices at work
Full results: Proficient
Mechanical knowledge — Proficient
January 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
General manager (hospitality) — Proficient
December 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Bartending — Proficient
July 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Warehouse safety — Proficient
September 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Written communication — Proficient
October 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Proficient
January 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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