Customer Service Food Prep

SHONDRA WESLEY

**** ********* **. *******, ** ***16 901-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality.

Well-organized, manages time and priorities in multi-task environments.

Pays close attention to detail to ensure accuracy and maintain compliant documentation.

Possesses problem solving skills to facilitate problem identification and adaptation to changing situations.

Microsoft Office Applications – MS Excel; MS Word; MS PowerPoint Typing Speed: 65 WPM KEY QUALIFICATIONS

Practice Structure Leadership & Management Medical Terminology Anatomy & Physiology Interpersonal Professional Communications Business Office Operations Medical Office Procedures Medical Practice Management Systems Human Resource Management Organizational Improvements Appointment Scheduling Accounting Payroll Banking Systems Healthcare Law HIPAA Compliance Charting Filing Processing Co-Payments Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification

Housekeeping, Room Inspection, and Housekeeping Supervisor EDUCATION

Ultimate Medical Academy Associate of Applied Science Degree – Healthcare Management, 2020 PROFESSIONAL EXPERIENCE

Sevita - Memphis, TN 2024

● Entered clients homes and assisted with activities of daily living.

● Fed, bathed, and did incontinence care.

● Transported clients from bed to wheelchair.

● Light housekeeping and food prep.

Caring Hearts in HomeCare - Greenville,SC - 2023

● Entered client’s homes and assisted with activities of daily living.

● Fed, bathed, and did incontinence care.

● Transported client’s from bed to wheelchair.

● Light housekeeping and food prep.

Elect HomeCare - Memphis, TN 08/2021- 08/2021

PCA - Patient Care Assistant

● Entered client’s homes and assisted with activities of daily living.

● Fed, bathed, and did incontinence care.

● Transported client’s from bed to wheelchair.

● Light housekeeping and food prep.

Doubletree Hotel - Memphis, TN

06/2021 - 07/2021

Room Inspector

● Assist Housekeeping Supervisor in assignment of rooms.

● Inspect rooms upon completion from housekeeping

● Clean rooms as needed

● Assist in preparing carts for housekeeping staff Shondra Wesley cont.

Randstad - Memphis, TN 05/2021 - 06/2021

Document Sorter

● Received batches of financial invoices

● Sorted invoices for needed paperwork

● Entered information into the computer system

● Prepared paperwork for next phase of cycling

● Put invoices in numerical order from 0-100

Concentrix / United Healthcare Call Center – Memphis, TN 11/2020 – 01/2021 Customer Service Representative II

Took inbound calls, asked and answered questions, and provided information regarding insurance coverage.

Provided assistance with medication information.

Continuously improved call handling skills, system knowledge, and communication skills. Broadway Health & Rehabilitation – West Memphis, AR 12/2016 – 09/2017 Certified Nurse Aide (CNA)

Assisted with activities of daily living - personal hygiene, mobility, and feeding.

Took and recorded vital signs and performed services in a timely and professional manner.

Documented and reported changes in patient habits, condition, and activities.

Maintained the comfort, privacy, and dignity of patients.

Performed all responsibilities in accordance with prescribed safety and infection control procedures. Delaware North (Southland Park Gaming and Racing) – West Memphis, AR 06/2015 – 10/2015 Housekeeper

Kept facilities in clean and orderly condition.

Managed time and priorities to ensure duties were completed within established timelines.

Adhered to prescribed cleaning and security techniques and practices.

Acted in a polite and professional manner when approached by clients to answer questions.

Trained new employees on company policies and job procedures. Full Time Parent – Memphis, TN 08/2014 – 06/2015

Homemaker

Displayed strong leadership skill and managed household budget.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Maintained a fair and consistent set of standards. Kelly Services / XPO Logistics – Memphis, TN 01/2014 – 08/2014 Receiving Clerk

Transitioned from Shipping Clerk to Receiving Clerk 05/2014.

Took orders from pallets and conveyor belts, entered them into a computer system to prepare for stocking.

Printed labels and prepared the items for shipping.

Maintained a clean and organized work environment.

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