Pharmacy Technician Customer Service
Resume:
Mandy Hines
Kokomo, IN *****
************@*****.***
Objective:
To become a valuable, reliable member of your team and to share my pharmacy technician knowledge.
Certifications and License:
CPhT, through PTCB License # 400************ Expiration 8/31/2023
CSPT (Compounded Sterile Preparation Technician) Certification # 30150420 Expiration 8/31/2022
Controlled Substance Diversion Prevention Certification
Obtained 6/19/2021
Work History:
Community Health Network
Pharmacy Technician Manager.
May 8, 2023 to present
Manage technicians and operations within the pharmacy. Tech schedule, ensuring USP 795/797/800 are being followed, assisting with Diversion in Omnicells, following up with staff on issues, helping buyer to receive orders, cover for the director when off site, attend daily hospital safety huddle, implement departmental/network changes.
Indiana University Health North Hospital - 2/29/2016 to present
11700 N. Meridian St., Carmel IN 46032, 317-***-****. Supervisor: Julia Miller
Duties: Central Pharmacy- Filling medications for patients as well as the Pyxis machines, training new technicians and students, inventory control through Swiss Log, triaging phone calls.
IV Room- Preparing sterile IV products, both hazard and non-hazard, restocking the IV room as needed, training new hires and students, batching medications, accurately use Equashield for chemo preparation, as well as appropriate garbing. Help with performing initial glove fingertip testing for new hires and students, as well as yearly media fill for current staff and help with monitoring temperature and pressures in IV area.
OR Pharmacy- Assist the pharmacist in handing out anesthesia trays to the doctors, prepare IV’s for surgery cases, restock the trays as the doctors bring them back, restock supplies/medications, fill pyxis machines.
Indiana University Health North Hospital (cont.)
Medication Histories- Talk to the patients to get an up to date, accurate list of medications they take at home, enter into Cerner so that doctors and pharmacists can give the proper medication, advise pharmacists of any discrepancies and educations, training new hires and students, working with leadership to train on new standard work.
Schwarz Cancer Center- Assist when needed to prepare chemotherapy and non-hazard IV medications.
Narcotics- Assist the pharmacists with tracking documented waste on various medications sent up patient specific, staying in touch with nursing to ensure waste is documented properly, email nursing managers with discrepancies, ensuring counts are correct and helping with diversion.
Young at Heart Pharmacy - 11/2015 to 2/2016
103rd St, Indianapolis IN 46290, 866-***-****, Supervisor Amanda Doss.
Duties: Adjudicating claims- processing prescriptions to insurance to ensure patient gets them in a timely manner, contact facility managers if there were any problems processing claims.
Reason for leaving: To work in a hospital setting and use my license to the top of my ability.
Walgreens - 8/2006 to 10/2015
2054 Bypass Rd, Winchester KY 40391, 859-***-****, Senior Pharmacy Technician, Supervisor: Krupa Joshi
Duties: Filling prescriptions, following up with insurance and doctors to get medications approved or changed, assisted pharmacists with getting patients ready for flu shots, training new hires, preparing schedules, ordering medications and supplies, entering prescriptions upon receipt, helping maintain inventory.
Reason for leaving: Moved out of state
Tri-County Vet - 7/2004 to 8/2006
Main St Russiaville IN, Vet Tech
Duties: Assisted doctors with pet visits, surgeries and procedures
Reason for leaving: Offered job that was closer to home and allowed for growth
R.I.E./Committee
Rapid Improvement Event:
Narcotic Diversion R.I.E.: Worked in collaboration with nursing, pharmacy, and various other staff. Came up with ways that would help to reduce any diversion problems, implemented new reports that will allow us to follow up with nursing managers to ensure the proper procedures are in place.
Oversight Group: Work with staff to help implement any new processes or expand on a current one. We help encourage the team member with the idea to gather information/data and then put it into place.
References:
Michael Gilliam 859-***-**** Supervisor at Walgreens
Lauren Thornley 317-***-**** Co-worker at IUH North
Shannon Purcell 630-***-**** Co-worker at IUH North
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