Customer Service Patient Care

SKILLS

EXPERIENCE

NANCY WILLIAMS

601-***-**** ***************@*****.*** Jackson, MS 39213

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service e ciency and satisfaction.

• Customer Services Skills • Product Knowledge

• Quality Focus • Market knowledge

• Documentation Skills • Listening Skills

• Phone Skills • Resolving Conducts

• Multitask • Patience

• Negotiation • Positive Attitude

• Excellent organizational skills • Document Filing

• Bene t Assessment • Medicare Part B

• Payment Collection • Medical Billing

• Call Transfers • [CRM Software Expert

• Microsoft O ce • Patient Care and Con dentiality

• Outbound Calling • Insurance Veri cation

• Call Volume and Quality Metrics • Billing Adjustments and Refunds

• Investigate Claims • Strategic Initiatives

• Premium Calculations • Medicare Compliance

• Manage Renewals • Update Records

• Form Completion and Submission • Registration Coordination

• Reservation Database Management • Reservation Procedures

• Hotel Reservation Systems • Guest Inquiries

• E fective Listening • Payment Processing

• Loyalty Programs • Dynamic Communication Skills

• Inbound Calls • Quality Assurance

• Inbound Customer Calls • Problem-Solving Skills

• Analytical Abilities • Calm and Professional Under Pressure HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Alorica ( Remote )

May 2021 - December 2023

• Adhered to HIPAA regulations when handling con dential patient information. EDUCATION

REFERENCES

• Utilized problem-solving techniques to resolve customer complaints and issues quickly and e ciently. Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics.

•

• Educated customers on available services o fered by the healthcare facility.

• Provided excellent customer service by responding to inquiries in a timely and professional manner.

• Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.

• Processed payments and reconciled accounts.

• Obtained proper authorization and identi cation prior to release of con dential medical records.

• Veri ed and updated changes in patient, physician, or insurance to maintain proper billing.

• Assisted patients with completing paperwork and understanding medical terminology.

• Read from scripts to promote uniformity and consistency in communications.

• Navigated multiple computer systems and applications and utilized search tools to nd information. RESERVATION ASSOCIATE

Candlewood Suites ( Remote )

November 2019 - March 2021

• Documented guest feedback on satisfaction survey forms for further improvement in services provided.

• Processed credit card payments for reservations using POS terminals accurately and securely.

• Maintained an organized ling system for easy retrieval of documents related to reservations. Provided guidance to new team members on proper use of systems and processes related to booking, cancelling, modifying reservations.

•

• Performed data entry tasks to ensure accuracy of customer records in reservation system database.

• Maintained up-to-date knowledge of all products, services, pricing structures, promotions and new developments.

• Participated in weekly meetings to discuss strategies for improving customer service standards.

• Provided accurate information on hotel policies, services and amenities.

• Assisted customers with making changes or canceling existing reservations.

• Successfully managed high-volume customer inquiries in a timely and e cient manner.

• Assisted guests with special requests such as early check-ins, late checkouts, room upgrades. Handled incoming calls from customers inquiring about availability and rates of rooms or other services o fered by the hotel.

•

• Accurately documented customer information in the reservation system.

• Utilized problem solving skills to resolve customer complaints quickly and e ciently. HIGH SCHOOL DIPLOMA

Finch Henry Job Corps, Batesville, MS

Hinds Community College, Raymond, MS

References available upon request

Contact this candidate