Customer Service Care

Brittany Lohman

*** ******** ** *********, ** ***03

309-***-**** **************@*****.***

Professional Summary

My 25 plus years of Customer Service started with Walt Disney World, which motivated me to further my education and experience in Hospitality Management. I worked for Marriott International, Westin and Hyatt holding various positions from Customer Service Manager, Concierge, Bartender to In-Room Dining Supervisor. As part of the Hyatt Food and Beverage Management team, I had the opportunity to cross train in all departments and outlets to assist my colleagues with improving their departments for our guests needs. I am enjoying my remote/ telecommunication positions that i have held with Thomason Management and my current roll at Breakthru Beverage as a Customer Care Representative. Highlights and Skills

• Organized and disciplined to prioritize and manage my time efficiently.

• Very captivated with operations.

• Excellent verbal and written communication skills

• Creative problem solver

• Achieved Customer Service Awards

• Certified in all of Walt Disney Worlds elective training classes. Experience

Breakthru Beverage Group

Customer Care Representative - Dec 2023 to Present

• Insure all guests orders and requests are filled and satisfied to their business needs.

• Maintain a quality score of 99.7 on an average of 1875 calls per month.

• I have been part of the 100% club numerous times, where I have shown my proficiency to multi task while being in high volume work environment.

Vfw Lawrence Cross Post 2602

Bar Manager - July 2020 to December 2023

• Monthly fundraisers to benefit the community

• Monthly budgets were met and overall monthly Outstanding Rating from Officers of the committee.

Owner and Operator

Hands on Daqs - November 2015 to February 2020

• We were a fresh ingredient daiquiri bar on the coast of Mississippi.

• We won numerous community awards for our product, our staff and our atmosphere. Director of Social Media

Thomason Management - July 2014 to July 2016

• Telecommuter with live Skype meetings every Tuesday. Physical weekly meetings every quarter

• Collaborated to build revenue through Google Analytics

• Managed our Social Media calendar

• Customer Service with our fans and subscribers.

Head Daytime Bartender

Mulligans Irish Pub – June 2009 to July 2014

• Ordering

• Inventory

• Ensuring quality customer satisfaction

In-Room Dining Supervisor, Concierge, Bartender

Hyatt Regency Lake Las Vegas and Hyatt Regency Grand Cypress Orlando – April 2006 to June 2009

• Ensuring service was delivered in a quality and timely manner

• Scheduling

• Providing guests with an incredible visit/stay

Bartender

Westin Grande Bohemian Orlando – March 2003 to December 2005

• I created the martini and cocktail menu

• Cash handling

• High volume

Customer Service Manager, Concierge, Front Desk Agent, Bartender Marriott International – May 1998 to March 2003

• I provided precise information to satisfy each individual guests needs.

• Planning and overseeing the budget for Employee Appreciation Day

• Ability to multitask with computers, guests and phones Head Bartender, Attractions Hostess

Walt Disney World – June 1997 to March 2003

• Organizing a weekly wine tasting with resort guests

• Create a monthly drink special with appetizer pairing.

• Efficiently operate attractions to maximum guest count while creating a lifetime of memories Education

Hospitality Management

Valencia State College

Kissimmee, Florida

References

Upon request

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