Customer Care Representative

CHERY L. P ENNELL

●*** Locust Street, Wamego, KS 66547 785-***-****, ************@*****.***

●PROFESSIONAL SUMMARY

Exceptional communication skills and personable attitude that promotes teamwork in any work environment. Experience in Microsoft Office suite, and knowledgeable in multiple administrative duties: filing, bookkeeping, use of multi-line phone systems and operation of basic office equipment. Skilled in time management, and multitasking, while able to follow strict policy guidelines and objectives.

●HIGHLIGHTS

Computer operation

Customer service

Quick learner

Organizational development

Maintains professionalism under pressure

Medical Admin. Asst. Certificate

Life & Health License Clerical skills

Scheduling

Inventory Management

●PROFESSIONAL E XPERIENCE

Pharmacy Customer Care Representative

●Fielded calls and resolved issues regarding patients/family members and legal representative's medication concerns.

●Accessed and utilized various computer software programs and database systems to sufficiently research correct answers for resolution.

●Prepared well defined case notes when actions were required. Educated and explained pharmacy support related policies.

Health Benefits Customer Care Representative

●Received and/or generated calls to veterans, family members and/or legal representatives concerning eligibility/benefits issues, financial assessment, and responded to their concerns.

●Fielded calls of various topics including Veterans' benefits, eligibility requirements, and other sources of information and related topics.

●Received and responded to inquiries including phone calls and web chats.

●Processed requests and updated veterans' personal database profile and transmitted updates to VHA facilities involved in the veteran's care.

Human Resource

●Processed, verified, and maintained personnel related documentation and actions, including staffing, grievances, performance evaluations, classifications, and employee leaves and absences.

●Recorded data Soldiers' personal database profile.

Farmers Insurance Customer Representative

●Offer information about price quotes to prospective customers while maintaining rapport with existing

clientele.

●Liaise with the companies' insurance agents and process all orders made via telephone.

Assistant Salon Manager – Totally You Salon

●Inventory management, ensure that both back bar and retail products are stocked. Including no overstock.

●Utilize salon management software to maximize appointment efficiency.

●Deliver the best customer experience to clients throughout the salon experience.

●Financial management, managing end of day cash (cashing up), carrying out to the bank.

●Employment History

●Farmers Insurance - Manhattan, KS, April 2017 to July 2018

●Totally you Salon – Wamego, KS, April 2015 to May 2017

●Department of Veteran Affairs - Topeka, KS, July 2013 to December 2014

●United States Army- Fort Riley, KS, February 2006 to December 2012

●References

●Brenda Page-Packard Owner of Totally You Salon 527 Lincoln Ave, Wamego, KS

o602.203.0075(c)

●Linda Rodgers Retired Registered Nurse 915 Ash St. Wamego, KS

o 785 .477.5833 (c)

●Jannell Neil Jannell Neil Farmer Insurance 601 Anderson Ave, 102 Manhattan, KS

o 785-***-****(c)

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