Customer Service Store Manager

Katelyn M. Simpson

Phoenixville, PA / 484-***-**** / ****************@*****.***

Related Work Experience

ADMISSIONS ADVISOR

Cygnus Education, Conshohocken, PA (Remote)

February 2023 - Present

● Navigating graduate level prospective students through the admission process for our partner Fielding Graduate University in the fields of psychology and leadership studies.

● 100+ inbound/outbound calls per day. Engaging in live chat/email.

● Coordinating and presenting information sessions with program directors.

● Manages active leads and opportunities in the database systems such as Salesforce, five9, Pardot, Slack, Outlook, Microsoft systems and Zoom. STORE MANAGER

Restoration Hardware, Pottstown, PA

December 2021- February 2023

● Following and adhering to RH’s vision, values and beliefs.

● Maintain quality customer service; building rapport with guests and clients via customer facing and CRM Nexus

● Manage and build talented employees, hiring, scheduling, inventory, visual merchandising, supply purchasing, sales and margin reporting. STORE MANAGER

Cabi, Pottstown, PA

July 2019- December 2021

● Manage and build talented employees, hiring, scheduling, inventory, visual merchandising, supply purchasing.

● Maintain quality customer service; building rapport with guests and clients

● Utilizes QuickBooks- register/ inventory software system, Microsoft and Outlook.

HEALTH AND WELLNESS COACH

Profile by Sanford, Collegeville, PA

December 2018- July 2019

● Coached clients in nutrition, activity and lifestyle changes to meet their goals with bright, trailblazing, compassion

● Furthered business development

● Implemented CRM Dynamics system and Microsoft 365 Education

BACHELOR OF SCIENCE- NUTRITION AND DIETETICS

West Chester University, West Chester, PA

August 2015-May 2018

● Graduated Cum Laude

ASSOCIATE- LIBERAL ARTS

Montgomery County Community College, Blue Bell, PA August 2012- May 2015

● Graduated Magna Cum Laude

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