Data Entry Customer Service

Sonia Giri

Las Vegas, NV

Phone: 510-***-****

Email: ************@*****.***

Objective:

Highly motivated and customer-focused individual seeking a challenging position where I can utilize my exceptional communication, administrative, and problem-solving skills to ensure customer satisfaction and contribute to the growth of the company. Skills:

• Excellent communication and interpersonal skills, enabling effective interactions with diverse groups of people.

• Strong attention to detail, ensuring accuracy in data entry and documentation.

• Proficient in Microsoft Word, Excel, email correspondence, and internet navigation.

• Outstanding problem-solving abilities, with a creative and innovative approach to challenges.

• Demonstrated ability to multitask and thrive in a fast-paced environment.

• Customer service oriented, committed to exceeding customer expectations and building strong relationships.

• Adaptable team player with a positive attitude, eager to achieve goals and contribute to a collaborative work environment.

• Hospitality experience, providing a strong foundation in delivering exceptional service.

• Administrative experience, including scheduling, data management, and office support.

Experience:

Sahara Las Vegas Front Desk Agent

09/202*-**-****

Check guests in and out of the hotel in a confident, professional and friendly manner. Complete all checklist items for the appropriate shift Review special requests/needs and assist with the pre-blocking of rooms/suites Maintain complete knowledge of:

■ All hotel offerings, services and hours of operation

■ All hotel restaurant food concepts, menu, dress code and ambiance

■ All hotel day/nightlife concepts, menu, dress code and ambiance

■ All hotel room types/names, layout, amenities and locations

■ All hotel room rates, special packages and promotions

■ Daily arrival & departure lists

■ Scheduled daily group activities, names and location of meeting/banquet rooms

■ Local events, attractions, holiday schedules

Performs various administrative tasks assigned by Sr. Hotel Ops Manager and Hotel Ops Managers

• Provide administrative support to the management team, including scheduling appointments, organizing meetings, and handling travel arrangements.

• Manage and maintain office supplies, ensuring efficient inventory levels to support daily operations.

• Efficiently handle data entry and documentation tasks, maintaining accurate records and files.

• Assist in preparing reports and presentations, contributing to decision-making processes.

• Respond to customer inquiries and concerns, resolving issues to ensure a positive customer experience.

Delivery Driver

Marathon Logistics Partner, Fremont, CA

07/2021 - 02/2022

• Efficiently delivered packages to customers on assigned routes, ensuring timely and accurate deliveries.

• Adhered to company safety regulations and procedures to maintain a safe working environment.

• Utilized GPS systems to navigate routes and track deliveries, providing real-time updates to customers.

• Demonstrated excellent customer service skills, resolving delivery inquiries and concerns promptly.

Inventory Control Clerk

Thermo fisher - Fremont, California

02-2018 - 05-2020

• Responsible for maintaining accurate and up-to-date inventory records, including incoming and outgoing shipments, stock levels, and product locations.

• Conducted regular physical counts of inventory items and reconciled them with database records to identify discrepancies and ensure inventory accuracy.

• Collaborated with the purchasing department to place orders for replenishing low stock items and monitored delivery schedules to avoid stockouts.

• Utilized inventory management software to track inventory movement, generate reports, and analyze stock levels for effective inventory control.

• Conducted quality checks on incoming products to ensure they met company standards, and promptly reported any damaged or defective items.

• Assisted in organizing and optimizing warehouse space to maximize storage capacity and enhance efficiency in handling inventory.

• Worked closely with the sales team to fulfill customer orders promptly and accurately, ensuring timely delivery and customer satisfaction.

• Participated in regular inventory audits and implemented corrective actions to address discrepancies and improve inventory management processes.

• Trained and mentored new inventory clerks, ensuring they understood company procedures and performed their duties effectively

Front Desk Representative

Economy Lodge - Nephi, Utah

06/2016 - 01/2018

• Warmly welcomed visitors, guests, and customers, providing a positive first impression.

• Effectively handled inquiries, providing information, and directing individuals to the appropriate departments.

• Skillfully scheduled appointments, meetings, and conferences, ensuring efficient coordination.

• Assisted in resolving operational and customer challenges, maintaining a high level of customer satisfaction.

Education:

High School Diploma

Juab High School, Nephi, UT

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