Customer Service Representative
Resume:
Ricky Daniel Prindle
********@*****.***
**** ***** ****** *****, ********,wa,
98595
Summary
Motivated individual seeking employment. Outgoing and friendly with strong drive to succeed.
Highly effective Customer service representative with a varied background seeking a challenging position.
Training in conflict resolution in 2016 and completed a six month business and accounting class in 2008.
Advanced computer knowledge .
Highlights & Skills
*Patient and diligent
*Reliable and Trustworthy
*
*Active listening skills
*Advanced Computer Skills
*Basic Microsoft Office skills
* Good Communication
* Multitasking Skills
* Customer service
* Conflict resolution
* Exceptional telephone ettiquete
Lead Tech
Akeman Team Solutions
Ada, Ok
May 2010-Mar 2011
Provided base level IT support to company personnel Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer questions.
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Repaired, upgraded and inspected electronic, electrical and mechanical systems. Fostered relationships with internal and external customers.
Experience
Computer Tech
Self Employed Ada,
Ok
Mar 2011-May 2012
Researched issues on various computer systems to resolve complaints and answer questions.
Supported customers with data connectivity issues. Assisted customers with issues via email and telephone. Developed and maintained positive customer relationships. Created new account, reset passwords and configured access for user. Upgraded hardware in PC and Laptops for Private users. Set up home networks Removed Virus and provided Protection software, and assisted customers in understanding use of Anti Virus/Firewall software. Maintained Client Relations through advertising with FaceBook.
Crew Leader
Ada Roofing & Gutters
Ada, Ok
May 2012-Oct 2016
Managed multiple employees in various job tasks throughout phases of project completion.
Monitored task completion to meet company standards for performance. Delegated daily tasks to team members to optimize group productivity. Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Enforced safety mandates and OSHA restrictions with good leadership skills. Resolved issues among crew members by addressing problems immediately and mediating disagreements.
Maintained work environments that encouraged compliance with safety laws and employment guidelines.
Created shift schedules and communicated to team members.
Contractor
Self Employed Ada,
Ok
Oct 2016-Nov 2019
Visited job sites and reviewed renovation plans to ascertain projects. Evaluated architectural plans and consulted with clients to understand project scope and objectives.
Renovated and produced physical structures to meet timeline and budgetary constraints. Applied changes requested by designers, owners or inspectors to optimize work. Reviewed customer requests, resolved questions and defined specifications before completing orders.
Minimized waste and oversaw cost-effective supplier purchases to reduce expenses. Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
Managed quality control and maintained high level of customer satisfaction. Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Maintenance Fern
King Agency
Konawa, Ok
Nov 2021-Current
Visited job sites and reviewed renovation plans to ascertain projects. Evaluated job site and consulted with owner as to the need of renovation Renovated and produced physical structures to meet timeline and budget constraints. Applied changes requested by owner or inspectors to optimize work. Managed quality control and maintained high level of satisfaction. Delivered high level of service by answering questions and returning phone calls quickly. General Ed
Sasakwa High - Sasakwa, Ok
3.8 GPA
Completed all electives and took certification course for Microsoft Office. Including MS Word, MS Excel, MS Outlook, MS PowerPoint, MS AccessVo in 2006 and MS Frontpage web design. Also compleated Business & Accounting course offered through the Votech.
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Assistant Manager
Domino's Pizza
Jan 2022-Feb 2022
Manage Till, Manage crew members, count inventory, make deposits, preb for open Maintain layber cost and food waist cost, associate and attempt to resolve unsatisfied customer complaints, preform closing manager task.
Education
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