Project Management Customer Service
Resume:
WILBENS DESRAVINES
Royal Palm Beach, FL *****
*****************@*****.***
Management professional with history of meeting challenges in complex *****************@*****.** organizations that rely on collaborative skills to contribute to company m growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives. Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Work Experience
Manger
THE GANNON COMPANY-Delray beach, FL
January 2023 to Present
• Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Fostered positive relationships with clients through proactive communication tactics.
• Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
• Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
• Collaborated with staff to develop and carry out processes, resulting in improved performance. Driver
UBER-WEST PALM BEACH, FL
June 2020 to January 2023
• Maintained clean driving record and obeyed traffic laws and regulations.
• Safeguarded passengers and cargo through careful driving and adherence to traffic laws.
• Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
• Transported people to appointments and destinations on schedule.
• Managed time efficiently when making multiple stops along designated routes.
• Inspected vehicles for mechanical items and safety issues prior to operating them.
• Maintained logs of working hours and vehicle service records according to state and federal regulations.
• Reported any incidents or accidents to the appropriate authorities immediately. Education
DOCTOR OF MODERN LANGUAGES in ARCHITECTURE
December 2016
Skills
• Scheduling and Coordinating
• Customer Relationship Management
• Managing Appointments
• French
• Spanish
• Team Leadership School
• Creole Native
• Sales and Marketing Fluent
• Performance Tracking and Evaluations Native
• Driving
• Door-to-door
• Leadership
• Customer service
• Financial management
• Budgeting
• Negotiation
• Computer skills
• Communication skills
• Retail sales
• Microsoft Office
• Account management
• Wireless sales
• Spanish
Certifications and Licenses
Driver's License
March 2023 to March 2024
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