Leadership Management

DAN KISHORE

******.***@*****.*** 267-***-**** Colorado, USA

https://www.linkedin.com/in/dan-kishore-192857236/ SUMMARY

Mr. Dan Kishore has a Leadership, Strategy and Management career spanning over two decades

(27+ years) in diverse industries. Managed Global call center (400+) technology and workforce (40K+). Launched Video on Demand (VoD) products nationally. Created excellent customer experiences. Managed growth and P&L of multiple-LOBs. Achieved exponential revenues with scaled monetization. Excelled in Global Healthcare delivery (Harvard) using AI (MIT) and Telemedicine during COVID pandemic. Created Book-of-Knowledge of holistic healthcare practices aligned with Osteopathic Medicine. Increased Global Healthcare equity using technology. Achieved sustainable energy excellence of 24/7/365 by tandem design of Solar and Wind technologies. Designed/created adept NetZERO energy solutions for multi-billion dollar enterprises. Focused on higher ROI on Capital, Time, Workforce, Infrastructure or multiple parameters.

Excellent leadership skills with seamless global communications. Equipped with time tested leadership frameworks based on Oxford methodology.

I challenge challenging situations! Achieving global excellence at every stride. EDUCATION & ACADEMICS

● Executive Leadership Program, University of Oxford, UK, Saïd School Of Business, 2020

● Global Healthcare Delivery, Harvard University, MA, USA, 2020

● Artificial Intelligence (AI) for Healthcare, Massachusetts Institute of Technology (MIT), 2021

● Prompt Engineering for Generative AI Implementations, 2024

● Program/Project Management Professional (PMP), SkillSoft/Dell, 2012

● Master of Science (MS), Computer Engineering, West Virginia University, 1998

● Bachelor of Science (BS), Electronics & Communications, Osmania University, India, 1996. Thesis on: ‘Machine Learning with AI and Neural Networks’

● Oxford Executive Leadership Think-Tank

● Harvard Global Healthcare Equity Think-Tank

● MIT AI for Healthcare Think-Tank

SKILLS & CAPABILITIES

LEADERSHIP . STRATEGY . TECHNOLOGY . HEALTHCARE . MANAGEMENT . ARTIFICIAL INTELLIGENCE (AI) . GLOBAL TEAMS . AGILE . WATERFALL . COLLABORATION . THINK-TANKS . INNOVATION SUSTAINABILITY . NEGOTIATION . REGULATION . COMMUNICATION . ENTREPRENEURSHIP BLUEPRINTS . ROADMAPS PROMINENT PROFESSIONAL EXPERIENCE

Business Solutions Inc, Leadership Professional (2012 - Current) 1. DirecTV: Product Management/Owner: Executed the National Launch of Streaming On-Demand Video Entertainment products targeting 15 Million customers, to generate $540 MM annually. Implemented Technology Change Management to Agile framework to support $33 Billion revenues

DAN KISHORE

******.***@*****.*** 267-***-**** Colorado, USA https://www.linkedin.com/in/dan-kishore-192857236/ 2. AT&T: Managing Director Global Call center landscape of 450+ centers, 40,000+ agents to support and improve call resolution metrics, deploy cutting edge desktop infrastructure, technology & business compliance, vendor management. About 50 direct reports. 3. Innova NetZero: Corporate Entrepreneur: Partner with $Billion+ Global Corporations to achieve Net Zero Carbon footprint using multitude of Clean Technologies worth $Million+, includes Graphene, Solar, H2 fuel cell (Multiple Net-Zero Clean Techs) 4. Dish Network: Program Mgr, Product Architect: Manage implementing High Speed, Hybrid 5G Software Defined Networks (SDNs) delivering Assured Networks with Network Functions Virtualization (NFV). Enable extreme monetization of 5G services on top of flexible SDN driven Network Slices

5. Ericsson: Client Partner, Business Architect: Enable IoT with 5G Communications. Create, configure, expand 5G/IoT Solutions. Evaluated CenturyLink Comm Network Infrastructure for proposed upgrades. Wholesale and Retail Network Communication Solutions and Management including Design, Implementation of Software Defined Networks (SDNs) using Network Functions Virtualization (NFVs) to create 5G Internet-of-Things (IoT) Assured networks. Manage IoT networks, Introduce AI and monetize transactions

6. Freddie Mac + Federal Reserve: Program Mgt, Architecture: Design and manage multi-trillion dollar wholesale mortgage remittances from Banks to US Treasury. Manage modernization of Mortgage Backed Securities (MBS) in Capital Markets 7. Lowe's Inc: Director to create World Class contact center capacity of 1500 of agents, promoting excellent customer service. Solicit/review RFPs, Vendor management. ($50MM) 8. Multiple Retail CPG: Operations Mgr, COO: Greatly expanded product portfolios by new scalable dynamic designs (1000s), customized for diverse demographics leveraging Big Data, Automated processes, created new processes, $1+MM revenues, Complete P/L responsibility.

(Retail)

9. TransUnion: Business Architect: Created efficient frameworks to increase ROI by 100% for diverse Line-of-Businesses (LOBs), Consulting Practices. Partner with clients for introducing value added services and incremental revenue. Create Investment instruments to finance business, handle complete P/L, Budgets. BSS & OSS transformation providing Cloud based real time Business Intelligence to support multi-billion dollar investments 10. Macys, Lowes, BestBuy: Sr. Mgr, Business Architect: Enable and Expand eCommerce and Omni Channel revenues, incorporate SEO. Establish excellent Customer Environments with on par Customer Experience and Visual Merchandising to achieve high frequency repeat business. Create high margin product portfolios based on customer demographics and product innovation. Configure high value add-on products for additional revenues, Automate manual processes and achieve high efficiency, establish business continuity, help catapult to scalable profitability. Enable international procurement, reduce costs, establish a reliable Supply Chain. Implement successful marketing campaigns to support Data Analytics to enhance and expand MS Surface Tablet program by 50%. Diversify and increase the customer base for CPG (Consumer Packaged Goods) using Advanced Business Analytics based on product attributes. Create and Manage Omni channel marketing programs involving Digital, TV, Radio, Print and Direct-Mail campaigns involving medium sized cities (1+ Million population) 11. Multiple clients: Program Mgr, Biz Architect: Lead Quote-to-Cash (QTC), Order-to-Cash

(OTC), Business Support Systems (BSS) and Operations Support Systems (OSS) Business and Technology Solutions. Dodd-Frank (GRC) financial reform implementation. 12. BSS/OSS Program Mgt: Create captivating product portfolio and establish frameworks to generate multi-channel incremental and scalable revenues. Drive Business Intelligence with ‘Big Data’ generated by the customer interactions.

DAN KISHORE

******.***@*****.*** 267-***-**** Colorado, USA https://www.linkedin.com/in/dan-kishore-192857236/ 13. Macy’s, Lowes, BestBuy, Level 3, Ericsson: Business Innovation Mgr: Intelligent and efficient Business Transformations bolstered by IT Rationalization and Modernization with Cloud ITSM (Service Management). Process refinement by optimization, new process creation and process re-engineering to increase efficiency and productivity. Dynamic Business reincarnation Roadmaps and implementation Blueprints to achieve sustainable success. Leverage AI (Artificial Intelligence) to resolve complex business problems 14. CenturyLink, Ericsson, Lowes: Business Analysis: Stakeholder requirements repository, develop Conceptual, Analytical and Physical models, Define and Manage Functional acceptance criteria. Diagram process flows, represent Enterprise Architectures (ERDs). Define Data Analytics metrics and Analyze Data Marts, display in Dashboards. Implement Analytics-as-a-Service

(AaaS).

15. University of Vienna: Lead and guide international team of Oncologists to develop holistic analysis of MRI imagery of mammograms using Artificial Intelligence (AI) to help in early detection and intervention of impending cancers. Extend such a framework to map ‘Blood Pressure and circulation patterns in Eyes’ to detect terminal diseases, leverage the framework to map Ischemic strokes in the brain to provide early interventions to Alzheimer’s, Parkinson’s, Epilepsy and such diseases. Provides healthcare solutions to an Global Economic burden in the tune of $46.7 Trillion by the year 2030.

16. Healthcare Consulting: SME/Advisor: Designed and promoted Consultative Medicine with Telemedicine concepts, reached millions of patients across LMICs on Healthcare subscription based microinsurance models. Pilot developed for serving Latin America (438 Million people) 17. Hirsch Dynamics, Geneva, Switzerland: Technology Architect/Advisor: Partnered with Medical Device Pharmaceutical Companies to improve the design, functionality and lower time to manufacture using AI Machine Learning technology for dental implants 18. Ministry of Health, State of Jalisco, Mexico: SME/Advisor: Healthcare delivery ($301 MM) 19. Founder and CEO of HEEF Foundation pioneering research in Healthcare, Education, Energy and Food focusing on innovative, sustainable, scalable processes and solutions Dell Inc, Managing Principal, Cloud Services (12/2010-8/2012) 20. Dell Inc: Technology Director of complex Business Programs with 15+ different initiatives, 200+ people spread across different countries, 10+ direct reports in business and technology transformation engagements valued over $25 Million. Transform on-premise to Cloud Services on SOA with SaaS, IaaS, PaaS

21. Experian: Tech Sales: Enable $5 Billion financial services to expand into European Markets. Develop framework to monetize transactions, add on Omni Channel revenue streams. VLS Consulting, IT Management (2004-2010)

22. Macys, Lowes, BestBuy: Sr. Mgr, Business Architect: Expand eCommerce and Omni Channel revenues, incorporate SEO. Establish excellent Customer Environments with on par Customer Experience and Visual Merchandising to achieve high frequency repeat business. Create high margin product portfolios based on customer demographics and product innovation. Automate manual processes and achieve high efficiency, establish business continuity, help catapult to scalable profitability. Enable international procurement, reduce costs, establish a reliable Supply Chain. Implement successful marketing campaigns to support Data Analytics to enhance and expand MS Surface Tablet program by 50%. Diversify and increase the customer base for CPG (Consumer Packaged Goods) using Advanced Business Analytics based on product attributes. Create and Manage Omni channel marketing programs involving Digital, TV, Radio, Print and Direct-Mail campaigns

DAN KISHORE

******.***@*****.*** 267-***-**** Colorado, USA https://www.linkedin.com/in/dan-kishore-192857236/ 23. Retail Franchises (Luxury CPG): Business Architect/COO: Automated manual processes, increased ROI on capital investment, designed and established technology infrastructure, reduced cost of operations, optimized procurement to support lean inventory yet increased the revenues, greatly improved margins by reconfiguring the product portfolio. Intelsat Global Services, BSS/OSS Operations Management (9/2002-6/2004) 24. Multiple clients: Program Mgr, Biz Architect: Lead Quote-to-Cash (QTC), Order-to-Cash

(OTC), Business Support Systems (BSS) and Operations Support Systems (OSS) Business and Technology Solutions. Dodd-Frank (GRC) financial reform implementation. 25. BSS/OSS Program Mgt: Create captivating product portfolio and establish frameworks to generate multi-channel incremental and scalable revenues. Drive Business Intelligence with ‘Big Data’ generated by the customer interactions.

CapGemini & Portal Professional Services, Client Partner/Delivery Manager/Tech Sales Director (6/1998-9/2002)

26. Multiple clients: Program Mgr, Biz Architect: Lead Quote-to-Cash (QTC), Order-to-Cash

(OTC), Business Support Systems (BSS) and Operations Support Systems (OSS) Business and Technology Solutions. Dodd-Frank (GRC) financial reform implementation. 27. BSS/OSS Program Mgt: Create captivating product portfolio and establish frameworks to generate multi-channel incremental and scalable revenues. Drive Business Intelligence with ‘Big Data’ generated by the customer interactions.

Global Customers/Clients:

AT&T, Dell Services, Rackspace, Lowes, Ericsson, CapGemini, CenturyLink (Level 3), XO Communications, DirecTv, Nintendo, Sirius/XM Radio, Dish Network, XO Communications, Intelsat, PanAmSat, Net36, Sprint/Nextel, Bell Atlantic/Verizon/GTE, CenturyLink, Transunion, Experian, US Treasury, Capital Markets, Federal Reserve, Dell Inc, Experian, Macy’s, BestBuy, Lowes, Creative Channel Services, Penteledata, CapGemini, Lockheed Martin, Freddie Mac, Hirsch Dynamics, University of Vienna, Ministry of Health Mexico Technologies Used/Leveraged/Interacted:

Oxford Leadership Framework, Jira, Jira-Align, Confluence, WebEx, Zoom, Cisco Network, GMeet, WebEx Teams, MS Teams, MS PowerPoint, MS Excel, MS Office, Google Charts, AI/ML, Gen AI, LLMs, SDN, NFV, Network Slice, IoT, 5G, Oracle Billing and Revenue (BRM), Amdocs Billing, Inventory Management, Asset Management, Pipeline Billing, Transactional Billing, B2B, B2C billing, Siebel, CRM, SalesForce CRM SFDC, Amdocs Provisioning, Intuit Retail POS Suite, Intuit Retail management, Macy’s POS, LOwes POS, Technology, Architecture, Infrastructure, Cloud Services, IoT, 5G, Telecom, Satellite Communications, Wireless, Wireline, Backhaul, BSS, OSS, Financial Services, Banking, Federal Reserve, Mortgage Securities, Retail, CPG (Consumer Packaged Goods), International Trade, Marketing, Sales, Communication Management, Coherent Teams, Symbiotic Relationships, Business Innovation, Strategy, Transformations, Roadmaps, Blueprints, Business Analytics, Logical Analysis, Business Requirements, Education, Training, Workshops, Distributed Learning, Life Coach, Writer, Governance Regulation Compliance (GRC), GAAP, Basel III, Dodd-Frank, Reforms, Entertainment, Gaming, Media POSSIBLE FUTURE ENGAGEMENTS

Integrate technology in Healthcare . Create intelligent systems leveraging Large Language Modeling

(LLM) AI/ML . Business & Technology Transformation to scale global footprint . Dextrous use of Big Data to predict Customer Behaviors . Develop Telehealth Innovations to create global Healthcare equity . DAN KISHORE

******.***@*****.*** 267-***-**** Colorado, USA https://www.linkedin.com/in/dan-kishore-192857236/ Introduce 5G IoT High Speed networks to automate real-time remote ORs, Autonomous Vehicles, global operations, VR devices . Create precision products (Telecom, Media, Finance) for National release FACILITATED GLOBAL THINK-TANK DISCUSSIONS

● Global Food Crisis: Sustainable solutions, 6/19/2022

● Ukraine: The Right Way at a Wrong time, 1/30/2022

● Leadership in Climate: Blueprint and Roadmap, 11/7/2021

● Social Media: The Good, Bad and Evil, 10/10/2021

● Future of the Global Healthcare Delivery & Equity, 8/14/2021

● Climate Crisis, 6/19/2021, 7/17/2021

● US Infrastructure Bill of $1 Trillion, 8/24/2021

● Vaccine Nationalism, Mental Health, Global Economic Burden, 3/27/2021

● Global Economic Rebuild, 1/30/2021

● Leadership Framework: BREXIT, COVID, 1/9/2021

● Next Generation Exome Sequencing (NGS) Diagnosing Neurological Disorders, Jan 15th, 2023

● Healthcare with Digital Technology, Sep 4th, 2022

● Tech based Optimization of Care Delivery for acute care cases, 5/15/2022

● AI Framework for Opioid Crisis, 3/20/2022

● Hospital at Home (HaH): A Case Study, 2/20/2022

● COVID-19 Containment, 1/23/2022

● Healthcare Equity with Technology, 10/31/2021

● AlphaFold: AI for Predicting Protein Structures to create Medicines, 10/2/2021

● The Future of Healthcare: Keynote Speaker, COINCyDES + Líderes, Mexico, 8/18/2021

● Antiviral Drug Discovery using AI, 8/7/2021

● Telehealth: A Beacon for Comprehensive Virtual Care, 7/10/2021

● EHR/EMR Interoperability: High Value Healthcare with AI, 5/15/2021

● Oak Street Health: AI Driven High-Risk Patient care, 4/17/2021

Contact this candidate