Project Management Level 1, Desktop Support

T'Chaka L. Gaines

**** ********* **.

Decatur, GA 30034

(Cell) 470-***-****

(Home) 770-***-**** Email:*********@*******.***

Objective:

I am seeking a challenging, responsible position. Utilizing my education, experience and training while offering an opportunity for continued personal and professional growth.

Education:

I graduated from Springfield Gardens H.S. in 1972. I am a Microsoft Certified Professional and

I have attended American River College, and Sacramento City College with a major in Computer Science. Course's I studied included Basic, COBOL, Introduction to Data Processing and Pascal. I have recently completed courses from 2012 to 2013 for Project Management, Cisco CCNA and CCNP certification and I received my Security + Certification from April 2012 while attending New Horizon Computer Learning Center.

Training:

I have completed courses from January 2012 through 2013 for Project Management, Cisco CCNA and CCNP certification and I recently received my Security + Certification from April 2012 while attending New Horizon Computer Learning Center. I also completed courses from Cisco's Networking Academy for CCNA/CCNP training and CompUSA for Microsoft's MCSE training which includes Networking Essentials, NT Workstation 4.0, NT Server 4.0, NT Server 4.0 in the Enterprise environment, TCP/IP and Exchange Server 5.5, HWDC, Hewlett-Packard, Unisys, Computer Operations, Word Processing, Intro to Telecommunications, Data Communications

Concepts and Troubleshooting, Word for Windows Level 1, TSO/ISPF from start to finish, Fundamentals of Natural 2 Programming, Beginning and Advanced MVS Job Control Language, Windows NT Ver. 4.0 Level 1, MVS Overview, Beginning Systems Analysis and Design, Inside ADABAS, JCL and TSO/ISPF for Users.

Experience:

Amazon

IT Equipment Coordinator Amazon Fulfillment Center 2255 W. Park Pl, Blvd.

Stone Mountain, GA 30087

April 2020 to August 2022

My responsibilities include the allocation and maintenance of IT equipment throughout the fulfillment center. I am also responsible for RMA and the repair process for all devices under warranty. I am a member of the larger IT team within the facility center and I will specifically support the technicians and engineers in daily projects and activities as directed. My position reports directly to the IT manager for the fulfillment center. I have experience with inventory management and asset tracking; I also have experience with troubleshooting computers and repairs. I am experienced with Microsoft applications including but not limited to MS Word, Excel, Power Point and Outlook. I work flexible shifts and schedules including weekends, nights, holidays, and rotating shifts from days to nights. I maintain inventory levels including storage and procurement. I also have experience troubleshooting thin clients, PS’s, scanners and portable handheld terminals. I also have experience maintaining laser printers and zebra printers; I have excellent customer service abilities and excellent written and verbal communication skills. I am self-motivated and customer centric. I manage multiple customer requests simultaneously and I prioritize work based on department and production objectives.

Department Of Corrections

Information Systems Division

Desktop Support Unit

1960 Alabama Ave

Rancho Cordova, Ca

08/01/99 to 03/30/2007

Job Title: Associate Information Systems Analyst Duties:

I provided 3rd - level technical support to client divisions statewide (Parole, Institutions and Headquarters) for troubleshooting, configuring and maintenance on call tickets and service requests for PC, LAN/WAN and Laptop hardware/software installations, service interruptions, system upgrades and replacement and small cell networks. I use Remedy Helpdesk software for Incident tracking and support mainframe/PC terminal emulation software and connectivity, modem dial-ups, cabling, NT workstation builds, OS installation, and general PC desktop support work. I coordinated with other IT staff and various hardware/software vendors for technical information and updates and evaluations. I also participated in the development of standards, policies and procedures.

Department of Corrections

Information Systems Division

OBIS Unit

1920 Alabama Ave.

Rancho Cordova, Ca

06/98 to 08/01/99

Job Title: Associate Information Systems Analyst Duties:

I am the Program Librarian for the OBIS (Offender Based Information System) Unit. I manage all change control activity in the MVS environment; which involves moving Natural and PL/I objects between TEST and DEVL. I also coordinate movement of objects into the production environment with PICU (Production Implementation and Control Unit). I maintain all of the OBIS Programmer’s Manuals in the Programmer’s Library. I check all OBIS JCL for error correction before implementation into the production environment. I have also been involved in the Y2K system testing for all OBIS applications.

Board OF Equalization

Technology Services Division

Unit: Change Control

450 N Street, Room 512

Sacramento, Ca. 94279-0017

1 1/96 to 06/98

Job Title: Assistant Information Systems Analyst Duties:

I am responsible for managing Change Control Procedures within the MVS environment and I also manage and control all changes into Shared and/or Corporate Objects, and other application programming languages; which are mainframe based and Job Control Language. I restore the backup of objects if necessary and restore production objects to the level they were prior to installation of a change control and I install objects into the production environment. I develop and monitor maintenance procedures and insure standards established are adhered to for the migration paths of all applications and I analyze problems or enhancements and indicate which programs are affected and if new programs will be created. I monitor and I process change control processes that includes Natural Catalog Requests, COBOL Catalog Requests, PAC and CONSTRUCT Help Test Production requests. I also created documentation and maintained standards of Change Control Processes and procedures.

Department Of Corrections

Information Systems Branch

Operations Unit

1515 S Street Room 212N Sacramento, Ca.

12/94 to 11/96

Job Title: Information Systems Technician, Range-C Duties:

I work closely with counterparts in the Network Control Center (NCC) to Diagnose and initiate recovery on interrupted networks with troubleshooting tools such as (Netview, Openview, #Esf, etc.). I also initiate and monitor job streams to ensure that production schedules are met. And I verify that output is complete and accurate. I work with Production Implementation Coordination Unit to resolve problems with production by using JCL, TSO, CICS, CLIST, ISPF, MPE, AND MPE XL. I work on a Help Desk assisting customers in resolving problems with PC applications such as Windows, Microsoft Excel, Microsoft Word, and networks, hardware, applications, and production. I Operate computer consoles and all associated peripherals of Hewlett-Packard Series 3000 computer systems and UNIX based systems. I also supply special services to programmer analysts and other users such as store, restores, scans, and special backups upon request.

Department Of Justice

Operations Unit

4949 Broadway Sacramento, Ca.

9/88 to 12/94

Job Title: Computer Operator, Range-C Duties:

While working on a Help Desk, I operated computer consoles and all associated peripherals on the Unisys computer systems. I Diagnose and initiate recovery of interrupted telecommunications; take corrective action by verifying through modems and micom analysis, paradyne analyzer, and AT&T, PAC BELL service engineers for Local and Wide Area Network in support of State Wide Processing Units, and peripherals; resolve system hardware problems for headquarters and law enforcement staff. I assist in the analysis of equipment performance, network vendors, equipment vendors, Justice's teleprocessing unit, and production support. Maintain retention schedules, and archive tapes and backup files; maintain all phases of the tape library.

Occupational Urgent Care Health Systems 1111 Howe Ave.

Sacramento, CA

Computer Operations Unit

6/86 to 9/88

Job Title: Computer Operator Duties:

I operated two Hewlett-Packard 3000 Systems and all peripheral equipment. I maintained all phases of the tape library and report distribution. I assisted users with applications usage; I also installed software, replaced disk drives, motherboards, upgraded and repaired PC's.

Hewlett-Packard Operations Unit

8000 Foothills Blvd. Roseville, Ca.

10/81 to 6/86

Job Title: Computer Operator Duties:

I operated computer consoles and all associated peripherals of Hewlett-Packard Series 3000 computer systems. I performed stores, restores, and backups. I initiated and monitored job streams for production. Managed report distribution and assisted customers in resolving problems with hardware, applications and production. Maintained tape library. I also configured desktop computers, installed software and repaired PC's and mainframe systems.

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