Customer Service Representative

Career Portfolio provided by Nexxt

iris johnson

Washington, DC 20319

Job Function: Legal Services, Education, Training, & Library

Highest Education: Some College

Portfolio: https://www.nexxt.com/p/D2CA10F2-511D-46E8-96EA-07C6A9F400CD

Career Summary

Constant, exceptional experience in the Direct Support Professional Care, Assistant Pre-School Teacher for Child Care and Development Education, CDA Certification, CPR Certification, Customer Service Representative, Receptionist, Contract and Procurement Assistant, Program Analyst, Project Management, Front Desk Clerk and the arena of Executive Administration duties. Also, served as a Facilitator, Trained Employees under the U.S. Marine Corps, Volunteers of America, Chesapeake (VOAC), Kiddie Academy, and Home Depot. Inventory Specialist, Research Clerk, with oral and written communication skills. Worked for several homes; taking care of disabled adults (in wheel chair); these homes were: Congress, Edson, and 53rd Street Houses and now Stanton. Number of years, performed volunteer work for Montgomery County Hospice Care, the community in Montgomery County and seniors in Washington DC Summary of Abilities: I am very dependable, trustworthy, self-starter and flexible. I have a long history of being a team player with excellent interpersonal skills. I have proven credentials and acknowledgements through-out my working tenure. I constantly, show ability at learning and understanding Policy and Procedures techniques.

Work Experience

Volunteer of America

Chesapeake (VOAC)

Nov '13 - May '23 (9 Years, 6 Months)

Volunteer of America, Chesapeake (VOAC) November 2013 - Present Home Adult Care Services Washington, DC 20032 - Direct Support Professional (DSP) Volunteers of America Chesapeake, Inc. is a faith base, non-profit organization whose mission is to inspire self-reliance, dignity and hope to people - Trained new staff on procedures regarding the house. - Experience in supporting the supervisors on updating the individual (people) books; these books are, the IPP Book (this book, explains the goals and objective of adult in question), temperature log, and facility book - Experienced with finance records; on each individual/client. Experienced in monitoring the fire drill records, and staff training documents - Experienced in supplying supplies for the house, environmental concerns and monthly calendars. Runs to the main office (when asked), and other homes, with the direction of the manager and head nurse. These responsibilities also include individual/client doctor appointments also. - Supported Management performing the inventory process. - Supported Management ensuring the administration typing and research support completed when asked. The Research may include the internet process - Trained new staff regarding the process, and policy and procedures of the home - Support and coordinates activities for the disabled adults in the living Intermediate Care Facility Supports each person keep the spirit of accepting their condition and keeping them in smiles. 1 of 4 3336 6th Street, SE/Apartment 202; ***********@*****.*** Washington, DC 20032 202-***-**** - Supported in the facilitating process in the community integration by maintaining the individual safety. This process allowed me to be very aware of the individuals medically and clinically involvement - Always keep up the cleaning in the home and laundry duties - Transports and participate in the medical appointments to Doctors office and Hospitals for each of the individuals involved - Attend the staff meetings and training that is required - Actively assists; individual with motor activities, with the ability to help themselves. This is by holding and grasping different objects, massage and range of motion to their limbs - Experienced; at the Program, which may involve activities included the operating the care of equipment - Prepares the food according to program development menu plan - Inspects the homes and reports repairs when in need

Teacher Aide

Child Care Education, Oxon Hill, MD

Aug '12 - Nov '13 (1 Year, 3 Months)

Kiddie Academy (Child Care Education) August 2012 November 2013 River Town Maryland, Oxon Hill Maryland (Part Time) Teacher Aide The purpose of this Teachers Aide position is to constantly perform tremendously support by placing a fun and learning education environment - Supported the Teacher in charge choosing a child care center as one of the most difficult decisions a parent has to make - Involved in providing the nurturing, and the variety of activities involved - Assisted each child with their feeding process and physical care, that is designated by the teacher in charge - Supported the Day Care by proving everything required for a safety, modern and full equipped site - Always performed anything and everything that ensured the children physical emotional, social and educational needs were met - Frequently, participated in the enriching activities - Supported teacher in charge enforcing the skills that is introduced and provide instruction to each child as prescribed by the teacher - Constantly, supported the exciting learning experiences and wholesome means and snacks - Worked as a team member delivering messages on the importance of quality child care concerned to the families of the children - Actively involved with after school night and the mid-year parent conferences regarding their child 2 of 4 3336 6th Street, SE/Apartment 302; ***********@*****.*** Washington, DC 20032 202-***-**** - Communicated with the Parent in a compassionately and honest way, regarding their child development (it was greatly appreciated by the parents) - Outstanding working and team player relationship with staff

Cashier, Community Activist (On Call/Temporary)

M Street SE, Washington, DC

Mar '12 - Jul '12 (4 Months)

Washington National Ballpark March 2012-July 2012 M Street SE Washington, DC Cashier, Community Activist (On Call/Temporary) - Constantly, arranged the food orders which was requested by the customers - Constantly; contacted management, if any questions raised on fake currency - Constantly, performed the ability to work with the internet services doing research work for head cashier and management - Provided customer service to the Community with the lasting impression to each and every customer - Assisted the manager, by monitor sections that was provided to the staff

Cashier and Management Assistant

Shady Grove Road, Gaithersburg, MD

Aug '09 - Feb '12 (2 Years, 6 Months)

The Home Depot August 2009-February 2012 Shady Grove Road Gaithersburg, Maryland Cashier and Management Assistant (Part Time) - Received numerous recommendations for a job well done - Constantly, ensured efficient operation with empathy for all customers. - Constantly, worked as a team player with head cashiers and management - Frequently, operated the registers - Constantly, answer and ask questions (if any) for performance - Performed thick skill with a smile involving challenges by the customers - Always delighted the customers by going above and beyond the call of duty - Expedited price checks in a quick manner - Constantly, kept a friendly, funny and pleasant style

Customer Service Representation, Administrator Assistant, and Child Care Provider and Teacher

Paramount Day Care, Washington, DC 20032

Jul '06 - Jul '09 (3 Years)

Paramount Day Care July 2006-July 2009 4th Street SE Washington, DC 20032 Customer Service Representation, Administrator Assistant, and Child Care Provider and Teacher (Part Time) - Provided administrative support to the Director of Operations - Frequently, reviewed the checklist for required duties in a timeless manner - Frequently, monitored and developed the filing system 3 of 4 3336 6th Street, SE/Apartment 302; ***********@*****.*** Washington, DC 20032 202-***-**** - Constantly, involved myself with the parents and staff regarding the children education and care - Reviewed travel checks and regular checks involvement - Supported the Day Care; ensuring the site for safety for the children and their parents - Performed tough skin capabilities, relating to parents of the children involved in their education

Receptionist, Front Desk Assistant, Research Specialists

Department of Defense, Washington, DC 20032

May '05 - May '05 (0 Months)

U.S. Marine Corps (Department of Defense) January 1973-May 2005 And/The Federal Deposit Insurance Corporation (FDIC) Washington, DC Receptionist, Front Desk Assistant, Research Specialists, Program Assistant, Procurement Analyst, Receptionists, Customer Service Representative, Legal Secretary, Budget Assistant, Contract Specialists Assistant, Management Analysts Assistant and Executive Secretary Constantly, input into the data base system for line items review, performed front desk functions, frequently used my skills and abilities in many duties assigned - Attended all mandatory meetings, using written communication skills - Followed the checklist provided for duties as assigned - Reviewed the budget summary documents - Supported management, supervisor and the senior employees on my team player skills - Researched file claims, close out records and reviewed invoice documents - Reviewed and monitored Contract Files and perform the process of a Contract for senior employees - Performed readiness for quality control and internal review process - Performed the Fire Evacuation Emergency Associated Plan by ensuring everyone was out Safe - Assisted in the handling of the invoice and budget reports - Worked with the U.S. Marine Corps Generals and other senior officers ensuring the records were met with compliance standards - Ensured all due dates were met - Ensured status reports were give - Typed and completed all data entry information in system - Provided all forms used by the department for budget and financial reasons - Performed quality control ensuring duties assigned were met and reported reasons to Officer in Charge 4 of 4 3336 6th Street, SE/Apartment 302; ***********@*****.*** Washington, DC 20032 202-***-****

Education

Doctorate Degree '23 Education and Volunteer

Feb '23

Recognition, Certifications, Education and Volunteer Appreciation from Doctor Anderson; being concerned for the disabled people (February 2023)

Doctorate Degree '22

Jul '22

Recognition from Doctor Peterson, at Providence Hospital for being a great advocate for people (July 2022)

Doctorate Degree '22

Washington Hospital Center

Jan '20 - Jan '22

Recognized by several doctors offices and hospital staff for outstanding job; such as: Washington Hospital Center; Doctor Richard Wilson, Doctor Anderson (MLK Avenue SE), Providence Hospital and Doctor Lee (Dentist), NE Washington, DC (2020-2022)

Doctorate Degree '23

Jan '15 - May '23

- Recognized by Doctor Anderson (Dentist) for being a Great Advocate for the Disability (2015 to Present)

Doctorate Degree '22

Jan '18 - May '22

- Recognized by Department of Development Services (DDS) regarding the interaction and care given to the disability adults in the home (2018 to May 2022)

Doctorate Degree '21

Jan '18 - Jan '21

- Recognized and complemented for outstanding service by Doctor James Mutcherson, JR, MD and the staff at Providence Hospital for supporting people with disability (2018 to 2021)

Skills

Business Management

(Expert)

Computer Programming

(Expert)

Contract Analysis

(Expert)

Project Manager

(Expert)

Dsp

(Advanced) 9 to 10 Year

Finance

(Advanced) 9 to 10 Year

Inventory

(Advanced) 9 to 10 Year

Ipp

(Advanced) 9 to 10 Year

Typing

(Advanced) 9 to 10 Year

Credit

(Advanced) 6 to 7 Years

Customer Service

(Advanced) 6 to 7 Years

Receptionist

(Advanced) 6 to 7 Years

Retail Sales

(Advanced) 6 to 7 Years

Contract Management

(Intermediate) 3 to 4 Years

Team Player

(Intermediate) 3 to 4 Years

Voice

(Intermediate) 2 to 3 Years

Administrative Support

(Intermediate) 2 to 3 Years

Filing

(Intermediate) 2 to 3 Years

Operations

(Intermediate) 2 to 3 Years

Cashier

(Intermediate) 2 to 3 Years

Clerk

(Novice) 0 to 1 Year

Contract Administration

(Novice) 0 to 1 Year

Cpr

(Novice) 0 to 1 Year

Executive Administration

(Novice) 0 to 1 Year

Government Contract

(Novice) 0 to 1 Year

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