Customer Service, Receptionist

Pam Hinkle Email: ***********@*****.*** Cell: 520-***-****

Green Valley, Az. 85614

Professional Summary

Experienced Medical Office Receptionist with a demonstrated history of providing excellent customer service and administrative support in healthcare settings. Skilled in answering phones, scheduling appointments, assisting patients with hearing aid services and repairs, and managing patient demographics. Proficient in handling insurance claims, processing payments, and maintaining accurate records using Quickbooks. Key Skills

Time Management Client Relations Detail oriented

HIPAA Compliance Shipping & Recieving Key-Holder (opening & closing)

Conflict Resolution Electronic Medical Records Loyalty & Integrity Professional Experience

Giraffe Hearing - Medical Office Receptionist - Green Valley, AZ. July 2019 to Present Answering phones & Relaying Messages Assist Clients with Hearing Aid Service, Repairs Working with Hearing Impaired Seniors Scheduling Appointments Creating/Updated Patient Demographics Roomed patients & Assisted Audiologist as needed Checked Patients In & Out Answer & Resolved Patients Questions & Concerns Collected Co-pays and Fees UPS, FEDEX, Processing, & Distributing Mail. Entered All payments into Quickbooks Registered Hearing Aids with Vendors for 2 Offices Created Excel Spreadsheets & Tracked data, Balancing monies. Purchases, Shipments & Inventory for 2 Offices Daily Opening & Closing the Office- (Key-holder) Clear Choice Hearing - Medical Office Receptionist - Aliso Viejo, CA. September-2016 to February-2018 Assist clients with Hearing Aid Service & Repairs Scheduling Appointment Working with Hearing Impaired Seniors Roomed patients & Assisted Audiologist as needed Creating/Updating Patient Demographics

Temple Bat Yahm - Receptionist - Newport Beach, CA. May-2015 to August-2016 Answering Phones &Customer Services

Directing calls/ Taking Messages Maintained all files. Paper & Electronic Sorting/Distributing Mail/ Meter Postage for Outgoing Mail Proficient in all Business Machinery Created and maintained New and Existing Member files Typing Welcome Letters, Creating Labels Helping Customers at the Temple’s Gift Shop Prepared & Mailed Business Campaigns Responsible for All Entry & Exits through Security Gated Campus Dr. Brian Heller D.D.C - Medical Office Receptionist - Costa Mesa, Ca. March 2014 to April 2015 Answering phones &Customer Services Roomed patients & Assisted Doctors with therapy Scheduling Appointments Posted Insurance/Co-Insurance/Co Pays Electronically Checked In & Out Patients Entered CPT Codes

Assisted Doctors with X-ray Processing QuickBooks & Chiro-Software Follow up or Reschedule Appointments Worker’s Compensation Authorization Verifying Insurance

Education

American College of Healthcare in Riverside, CA (Billing/Coding/Medical Office) Graduated: 6/2010