Customer Service Package Handler

Aliyah D. Barnes

Customer Service

*** * **** ***

Cell: 678-***-****

Email: **************@*****.***

SUMMARY

Providing customers with high quality services to help troubleshoot, fix issue in a professional manor, and giving the customer satisfaction of services according to the customer’s needs, obligations of the company, and meeting the expectations customer service goals required of me. HIGHLIGHTS

Basic Computer Skills

Microsoft Office Suite - Word, Excel,

PowerPoint, etc.

Able to work with Money Transactions

with high degree of accuracy

Highly Dependable

Able to take incoming telephone calls in

a friendly and professional manner

Excellent Communication Skills

Outstanding Customer Service Skills

Energetic Work Attitude

Works well with Teams and Clients

Self-Motivated

PROFESSIONAL EXPERIENCE

I-Tech, Alpharetta, GA Dec 2017 – May 2018

Logistics Operation Specialist

Inspecting Credit Card Units to ensure the proper operation of device.

Correctly labeling the Credit Card Unit with correct information.

Worked on the operation and functionality of the Staple Pamphlets.

Conduced final checks on units before units were shipped to customers.

Worked with a team to completed large task and operations. Federal Express “FedEx”, Norcross, GA Oct 2017 – Dec 2017 Package Handler - Warehouse

Inspected the imports and exports.

Operated on heavy machines to unload and reload packages.

Physically loaded and unloaded package by hand at a fast pace.

Placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner.

Took inventory for all item received to ensure an organized Warehouse.

Lead a small team to completed daily operations. Wendy’s, Norcross, GA Apr 2015 – Oct 2017

Cashier/ Cook

Respond to question and concerns about service, and escalate calls appropriately.

Operated on cash register money transactions.

Provided excellent customer service and resolution to issues.

Consult with customers on options to help find solutions with their issues.

Maintain inventory and sales.

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

SKILLS

Basic in Microsoft Word and in Microsoft Excel.

Able to work with money and operate cashier machines.

Proficient in writing clear and professional emails in a business environment.

Able to type at a speed of 40 – 50 wpm.

Able to work with money and operate cashier machines. VOLUNTEER WORK

Norcross Cooperative Ministry Homeless Center 2011 – 2015 EDUCATION AND AWARDS

High School Diploma Norcross High School, Norcross, GA Aug 2011 – May 2015 High School Diploma – Awarded Perfect Attendance for 4 Years May 2015

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