Customer Service Medical Records

DENICE BRYANT

**** ******* *****. # ***.* Cincinnati, OH 45233 513-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 3+ years healthcare industry experience, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry. Eager and quick learner looking to join a stable, secure, and rewarding position in a diverse environment.

oAcademic Honors Recognition / Honor Roll

oCommunicate in a clear and concise manner to ensure satisfactory customer service

oManages time and priorities in multi-task environments

oPays close attention to detail to ensure accuracy and maintain compliant documentation

oAble to work in a deadline-driven environment and meet company guidelines for productivity and quality

oFunction independently with minimal direction and guidance

Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; MS Outlook; Typing Speed: 60 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Critical thinking skills; Attention to detail

Honors/Awards: Ultimate Medical Academy Dean's ListAmerican Red Cross Certified in Adult and Child CPR and First Aid

Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR

Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 60 WPM

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical Terminology

Medical Records Management for the Billing Specialist HIPAA Compliance

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical Terminology

Medical Records Management for the Billing Specialist HIPAA ComplianceGreenway EMR HIPAA Compliance Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office Medical Administrative Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

Certifications

The American Red Cross – Louisville, KY

Cpr/First aid certification

Child CPR First Aid Adult CPR

Child Care Cert in KY

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences – HS Medical Office & Billing Specialist, 2020

HIPAA Essentials for Healthcare Professionals CertificateFully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

North College Hill High School Cincinnati, OH Diploma, 2005

High School Diploma

RELEVANT PROFESSIONAL EXPERIENCE

Destiny Youth Center Group Home – Cincinnati, OH 10/2008 – 05/2012

Resident Care Provider

oProvided assistance to teenage girls in a group home setting

oPrepared meals, handled housekeeping duties, and helped with hygiene and budgeting

oMediated conflicts, worked to resolve problems, and documented and reported resident behavior

oOffered mental and emotional stimulation through facilitation of engaging activities

oCommunicated with social workers and legal authorities, organized medications, and maintained key control

oTrained new personnel and maintained appropriate levels of inventory

ADDITIONAL PROFESSIONAL EXPERIENCE

Teespring Manufacturer – Cincinnati, OHHebron, KY

11/2019 -– Present

Press Operator

oScans designs for apparel into a computer and and loads the apparel on the machine to be printed.

oPrints upwards of 540+ shirts dailyat the end of the day. and

omMaintains a clean and sanitary workplace environment.

oMeets and exceeds daily quota numbers to maintain employment and gain bonuses.

oWorks with 3+ computers at once to input and process design requests with the apparel.

Due to COVID – essential worker – Breaks down 20 Kornit machines and sanitizes stations

TThe Enrichment Center Child Care Agency – Louisville, KY

0106/2015 -– 11/2018

Child Care ProviderParaprofessional Assistant / Instructor

oAssured high priority of health and safety of special needs children and completed incident reports as necessary

oSet a positive example in conduct and maintained safety and cleanliness of the establishment

oCommunicated with parents or guardians regarding daily activities, behaviors, and related issues

oImplemented lesson plans, chaperoned field trips, administered medication

Assisted in the creation of a constructive learning environment

Communicated with parents and/or guardians about daily activities, behaviors, and related issues

Continuously communicated with children, peers, program instructors, management, and parents to promote learning and ensure smooth operations

Developed emotional and mental development in children while encouraging understanding with others and positive self-concepts

Documented and maintained online records of daily activities

Escalated and documented potential issues to prevent further escalation

Established and documented lesson plans with objectives, also provided instruction

Identified signs of emotional or developmental concerns in children and brought observations to the attention of the parent or guardian

Kept records on individual children, including daily observations, information about activities, meals served, and medications administered

Maintained a safe play area

Implemented lesson plans

Coordinated and hosted parties and field trips

Administered medication as needed (e.g. epi pens for students and allergic reactions, administered medications for students with ADD, and other learning needs)

Worked with special needs children

Trained paraprofessional assistant to help with instruction

Deals Inc. Retail – Louisville, KY 02/2013 – 05/2014

Sales Attendant / Cashier / Customer Servicee Representative, 02/2013 – 05/2014

oTrained 35+ cashiers, operated cash register, accepted payments, and provided outstanding customer service

oGreeted customers, took inventory, and ordered supplies

oEngaged in suggestive sales techniques

Processed payments, accepted payments.

Provided customer service, deescalated customers as needed.

Greeted and assisted customers with shopping.

Conducted inventory of stock.

Ordered supplies and new inventory for front end of store to include seasonal needs.

Trained 35+ cashiers in performing cashier, customer service, and stocking duties over the course of employment.

Engaged in suggestive sales techniques.

Stry – Lenkoff – Louisville, KY

Production Worker - 08/2012 – 01/2013

Worked on a team of 2 to print dry-cleaning slips, and performed the work of a 4-person team.

Used attention to detail to box and label dry cleaning slips.

Had to meet productivity metrics of 6,000+ boxes prepared for shipping.

Reinforced policies and procedures.

Destine Youth– Louisville, KYCincinnati, OH

10/2008-05/2012

Resident Care Provider

Group/transitional home setting, 4+ bedroom home where teenage girls (12-17 yrs old) were taught life skills (cooking, cleaning, money-handling, hygiene, budgeting)

Exhibited sensitivity and warmth and promoted a concern for the rights of residents

Mediated conflicts and worked to resolve problems

Monitored and, documented, and reported resident behavioral activity and prescription intake (charting)

Provided high levels of customer service to patient by using positive communication techniques

Provided mental and emotional stimulation through facilitation of engaging activities

Supported residential activities and functions through active planning and participation

Communicated with legal authorities (social workers, guardians ad litem) student progress

Sorted and organized medications.

Maintained key control, ensured facility was secured.

Conducted inventory and maintained appropriate levels of inventory.

Trained 5+ personnel to work directly with students.

VOLUNTEER EXPERIENCE

The West End Baptist Church – Louisville, KY

05/2014 -– 11/2015

Church Volunteer

oAnswered inbound phone calls, filed paperwork, and handled light cleaning duties

oHelped plan church events, completed landscaping duties, and hosted church events

o

oI helped around the church when and where needed included but not limited to, cleaning, filing, answering phones and serving food

oDirected inbound calls

oSupported planning of church events

oCleaned and sanitized inside the facility, performed yard work outside.

oWeekly outreach providing meals for homeless.

oHosted church events.

oMaintained electronic member records in a database with private and /sensitive demographic information.

oHandled money during weekly outreach events and . pPrepared and made bank deposits for the church account.

oMaintained key control, ensured facility was secured, took inventory, and ordered supplies.

oOversaw inventory during event planning, ordered supplies as needed.

oCompleted documentation at end of fundraising events.

Student has 5 kids, each 5 years apart. Student was on bed rest after each child. - gaps

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