Service Representative Customer
Resume:
Kammi Minnix
P.O. Box ***
Wise, VA. *****
Phone: 276-***-****
*****.*******@*****.***
OBJECTIVE
Highly actuated, careful, and ambitious individual who excels in performing tasks. Possesses skills in customer relations, able to follow and understand instructions, consistently performs to the best of her ability.
HIGHLIGHTS OF EXPERIENCE
Customer Service Representative: Fields incoming calls and inquiries from customers pertaining to claims, 401K plans, and any other concern the customer may have to ensure 100% customer satisfaction. Additional duties include, but are not limited to, following a strict policy and protocol in maintaining account security, and handling calls in a timely manner. Retrieves customer information from a central database, to locate a resolution to routine problems. While accomplishing the above tasks, recognized, and awarded numerous times for perfect attendance, top 10 in the call center, and Employee of the Week.
Certified Nurse Assistant: Provide care to patients, in their homes. Assist patients with basic needs, such as bathing, dressing, mobility, positioning, eating, and grooming, among other things. While accomplishing the above tasks, recognized, and awarded for perfect attendance, and Employee of the Month.
Secretary: Make copies of correspondence and other printed material. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
EMPLOYMENT HISTORY
Ombi Healthcare/Norton, VA/March 2024-Present
Heritage Hall/Big Stone Gap, VA/July 2023-November 2023
SAIC/Clintwood, VA/December 2022-April 2023
Spero Health/Norton, VA/June 2022-December 2022
Carl McAfee Law Firm/Norton,VA/August 2021- June 2022
In Home Care/Wise, VA/January 2020-August 2021
Homemakers/Clintwood, VA/March 2012-January 2020
Serco/Clintwood, VA/August 2011-March 2018
EDUCATION
Liberty University/Bachelors Business Administration/Graduated 2022
Mountain Empire Community College/Associates Business Administration/ Graduated 2003
Wise County Vocational-Technical/Certified Nursing Assistant 1999
Pound High School Diploma/Graduated 1999
CERTIFICATES
Bachelors Business Administration 2022
Associates Business Administration 2003
Certified Nursing Assistant 1999
HONORS
Graduated college with Magna Cum Lauda Honors, due to maintaining a GPA above 3.0.
Currently possess a 3.80 GPA at Liberty University
REFERENCES
Debbie Yates
Wise, VA 24228
Lori Wright
Pound, VA 24279
Leslie Crabtree
Pound, VA 24279
Contact this candidate