Customer Service Data Entry

Meriden, Connecticut ***** 203-***-**** **********************@*****.***

MARGARITA SANTIAGO

I am highly organized and experienced in the Customer Service Industry for over 10 years. Strong detail-oriented and dedicated to helping customers maintain a positive attitude. I am bilingual in Spanish and English. I have many skills and advanced in computer using CRM systems, Dispatch system, Word, Excel, Outlook, PowerPoint, PayPal, Lexus Nexus, Emailage, Itas, Outlook, slack, Admin, SalesForce, Ring Central, Google Sheets, Zendesk, Livery Coach, Zoom, and many other platforms.

PROFESSIONAL

SUMMARY

EXTRA SKILLS ● Detail Oriented

● Problem-solver

● Multi-line Telephone

● Reviewing Applications

Non-Emergency

Transportation Services

●

● Scheduling

● Data Entry

● Teamwork

● Fast-Paced Environment

● Call Centers

● Work From Home

DISPATCHER 05/2018 to 10/2022

Veyo Transportation, Windsor, CT

FRAUD ANALYST 07/2016 to 04/2018

StubHub, East Granby, CT

WORK HISTORY

● Non-emergency transportation

● Monitor and track through the Dispatch Communication System

● Monitor vehicle locations to coordinate timely arrivals.

● Coordinate schedules and communicate changes to drivers.

● Daily huddle

● Detail Oriented

● Monitor new transportation request

● Book transportation

● Fast-paced environment

● Work from home

● Call Center

● Track fraud cases and monitor trends to develop strategies for prevention.

● Analyzed large amounts of data to find patterns of fraud and anomalies. Review reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.

●

Summarized all key information regarding the investigation into a detailed report for delivery to the client.

●

CUSTOMER SERVICE SPECIALIST 10/2014 to 03/2016

Community Renewal Team, Hartford, CT

CALL CENTER REPRESENTATIVE 09/2012 to 09/2014

LogistiCare, North Haven, CT

● CRM Systems

● Detail Oriented

● Review applications for energy assistant

● Determine Eligibility

● Data Entry

● Escalated major issues to the supervisor.

● Multi-line Telephone

● Call Center

● Detail Oriented

● Handled high-volume calls

● Non-Emergency Transportation Services

● Scheduling

● Fast-paced environment

Middlesex Community CollegeCNA Certification, Meriden, CT 09/2008

Hartford High School

High School Diploma, 06/2006

EDUCATION

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