Customer Service Representative
Resume:
Jtezia Baldwin
Always willing to learn new things about my job
Chandler, AZ 85248
*******@*****.***
I’m very compassionate and supportive also have a big desire to accomplish whatever needs to be done, Top-performingcustomer service skills with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative ( month to month ) Culver Company ( Remote) - Chandler, AZ
December 2023 to March 2024
I called people we had a contract with to send out safety materials for electrical businesses and schools on a day-to-day basis
Financial Advisor ( Remote )
Vanguard - Chandler, AZ
May 2023 to November 2023
I assisted clients with their accounts, give balance, make transfers, send receipts, give a better understanding more of their quality balance and how much it either went up or down . Also showed them add more accounts or people and or take them off of their accounts. Caregiver
Ideal Home Care Services - Aliquippa, PA
May 2021 to July 2023
I take care of my client on a daily basis with dinner, meds, cleaning, bathing & exercising . Customer Service Representative (Remote)
Ansafone Contact Centers - Aliquippa, PA
February 2021 to June 2023
My job was to call elderly people and help place orders with their insurance cards or set their insurance cards up, so they can either place orders or pay bills Personal Caregiver
Private Duty Case in Home - Aliquippa, PA
January 2019 to November 2020
Take care of my grandmother with moving around,Laundry,bathing & medications. Caregiver
Right At Home - Aliquippa, PA
July 2019 to October 2019
Took care of my client on a daily basis such a bathing,feeding & transitioning around the house Caregiver for autism
Embrace life - Chandler, AZ
January 2017 to September 2018
I had a daily goal for my client which was to help her with speech, basic math, money, counting & being more social
Customer Service Representative
Rui managment - Chandler, AZ
January 2014 to January 2018
Inbound and outbound calls to customers seeing if they want to make a payment on their bill before their interruption on the television & receive calls on people who want to make a payment Sun devils promotion
CALL CENTER SERVICES - Chandler, AZ
February 2016 to October 2016
Auto Glass Prism, Call previous customers checking on vehicles we did in the pass checking to see how’s everything holding up any chips or cracks if so we get insurance on the phone, so we can set an appointment up to get it fixed .
Whiz Kidz Playland
Teacher - Chandler, AZ
June 2015 to 2016
Taught the 5 & 6 -year-olds on a day-to-day basis
Education
High school or equivalent in Science
American High School - Florida State, FL
August 2012 to June 2015
Skills
• Additional InformationEdit Excellent Working knowledge . Great organizational skills along with the ability to work well in a stressful environment. Exceptional team building and supervisory skills. Effective time management abilities. Possess cultural awareness and sensitivity. Ability to be compassionate and understand the needs of others. Able to adapt to different things & people . Known for remaining calm and patient in hectic situations. Demonstrates ability to do great at any task. (5 years)
• Customer Service (4 years)
• Call Center (3 years)
• Customer Care (2 years)
• Care Giver (3 years)
• Direct Care (2 years)
• Home Care
• Home Health
• Personal Care
• Senior Care
• Cleaning Experience
• Laundry
• Medication Administration
• Nursing
• Cold Calling
• Customer support
• Salesforce
• Purchasing
• Scripting
• Communication skills
• Telemarketing
• Computer skills
• Sales
• Basic Math
• Teaching
• Childcare
• Visual Basic
• Microsoft SQL Server
• MySQL
• Linux
• Math
• Customer service
• Direct sales
• CRM software
• Sales
• Inside sales
• Upselling
• Outbound sales
• Account management
• Customer relationship management
• Insurance sales
• Retail sales
• Telemarketing
• Order entry
• Accounts receivable
• Cold calling
• Typing
• Live chat
• Accounting
• Cash handling
• Pricing
• Payroll
• Salesforce
• Google Docs
• Childcare
• HIPAA
• Medical coding
• Mobile applications
• Software troubleshooting
• Google Suite
• Windows
• Analysis skills
• Medical terminology
• Negotiation
• Fraud prevention and detection
• Sales management
• Human resources
• Workers' compensation law
• Project management
• Business analysis
• Presentation skills
• Conflict management
• Budgeting
• Tutoring
• Cooking
• Supervising experience
• Teaching
• Mac OS
• iOS
• Outbound calling
• Front desk
• Leadership
• Technical support
• Relationship management
• Marketing automation
• Computer networking
• NetSuite
• Laboratory experience
• Medical billing
• Revenue cycle management
• Technical sales
• Business development
• Lead generation
• Marketing
• Product management
• Editing
• Organizational skills
• Administrative experience
• Moodle
• WordPress
Certifications and Licenses
Teaching Certification
Child Development Associate Certification
Community participation support for direct support professionals April 2023 to Present
It’s people who work with someone directly with intellectual or developmental disabilities . DSPs aim to assist people in realizing their full potential.
First Aid Certification
October 2023 to October 2025
CPR Certification
October 2023 to October 2025
Caregiver Certification
Assessments
Basic computer skills — Proficient
January 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Conscientiousness — Proficient
January 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
December 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Security guard skills — Proficient
November 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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