Support worker or senior care lead

Harchi Hind

** ******* *****, *** ********* Road, SE9 3UW, London

Email: ******.****@*****.*** Mobile: 077********

PERSONAL STATEMENT

Dynamic and dedicated professional with a fervent passion for customer support, seeking to leverage expertise and enthusiasm in a challenging and fast-paced environment. Possessing a strong background in customer service and a proven track record of delivering exceptional support, I am committed to continually enhancing skills and staying abreast of evolving technologies to provide unparalleled service across various channels. Thrives in dynamic settings, demonstrating adaptability, resilience, and a proactive approach to problem-solving. Ready to take the next step in my career journey and make a meaningful impact on customer satisfaction.

Working in an environment which demands daily interaction with a broad spectrum of people has made me well-organized, dedicated to service, humble, resolute, and innovative. It has also taught me the importance of working expeditiously, meeting targets, and executing tasks excellently, to attain goals and gain an upper hand over the competition.

I am an excellent team player; I embrace challenges and opportunities in a manner that ultimately generates valued-driven results. I look forward to applying my experiences, skills and building synergy in making positive contributions towards the achievement of my utmost goals.

KEY SKILLS

Proactive and flexible approach to tasks and challenges.

Exceptional ability to prioritize effectively and take initiative.

Strong negotiation and communication skills, adept at engaging with individuals at all levels.

Meticulous attention to detail and unwavering commitment to accuracy.

Approachable and collaborative team player, fostering a supportive work environment.

Excellent in written and oral communication

Proficient in IT Skills and Microsoft Office Package.

Pay great attention to details and ability to compare data for accuracy.

Task analysing with comprehensive look at every aspect before starting the work.

Good communicator, and Great listener

Improves comprehension by simplifying complex tasks.

Can work independently and as part of a team.

Good sense of humour and able to motivate and encourage others.

Self-aware and happy to seek opportunities to learn and grow.

Mentally alert and observant

Adaptable, flexible with excellent communication skills

Meet all Health and Safety requirements.

Computer literate

EMPLOYMENT HISTORY

Current placement at Tropics Global College.

Avante Care and Support.

Senior carer March 2015 ongoing

Responsible for delivering a high quality of care and providing support and guidance to the care team and leading by example.

Reviewing and updating care plans ensuring they meets residents needs and wishes.

Promoting high standards of care by ensuring you deliver exceptional care duties, and all staff are supervised appropriately, and shifts run smoothly and efficiently.

Ensuring all areas across the Care Home are kept clean, tidy and pleasant for all residents and family members.

Communicating professional and warmly with visitors, family members and other health care professionals

Promoting the Home in a professional manner and raise awareness of the Home within the local community.

Delivering exceptional customer service by providing high-quality care and support to residents and their families.

Reviewing and updating customer care plans to ensure they align with individual needs and preferences.

Upholding high standards of service delivery by performing care duties with excellence and supervising staff to ensure smooth and efficient shifts.

Maintaining cleanliness, tidiness, and a pleasant atmosphere throughout the care facility for the comfort of residents and their families.

Communicating warmly and professionally with visitors, family members, and other healthcare professionals to ensure effective collaboration and positive experiences.

Promoting the care facility in a professional manner and actively engaging with the local community to raise awareness and foster positive relationships.

Life in Roots Charity April 2023 ongoing

Volunteering one day week

Providing Companionship: Spending time with elderly persons, talking with them and helping them ease their loneliness.

Represent their interests and promote their well-being in society.

Helping with walking, moving around, or helping with activities of daily living.

Play music and dance with them to give them some happiness.

Offering companionship and emotional support to elderly individuals, engaging in conversations and activities to alleviate feelings of loneliness.

Advocating for their interests and advocating for their well-being within the community.

Assisting with mobility, including walking and moving around, and aiding with activities of daily living as needed.

Providing meals and beverages during their visit, ensuring their comfort and satisfaction.

Incorporating music and dancing into interactions to uplift their spirits and bring joy to their day.

Volunteering May 2014 – March 2015

voluntary at cancer research charity

voluntary at youth club afterschool activities

EDUCATION

DIPLOMA LEVEL 5 IN EDUCATION AND TRAINING Empire College

DEGREE IN HEALTH AND SOCIAL CARE University of Bedfordshire

Level 2 in Business Management and Administration Westminster College

INTEREST AND HOBBIES

Enjoy spending time with family and friends, doing exercise and cooking.

Enjoys quality time with family and friends, fostering strong relationships and creating cherished memories.

Passionate about maintaining a healthy lifestyle through regular exercise and physical activity.

Finds joy and fulfilment in the art of cooking, exploring new recipes and flavours to create delicious meals for loved ones.

References available upon request.

Contact this candidate