Customer Service Sales Associate
Resume:
Cecilia G.
Yañez-luis
San Jose, Ca
****************@*****.***
EXPERIENCE
JP Construction Concrete and Demolition LLC— Customer Service/Bookkeeper/Accountant (remote)
May 2020-current
Bookkeeping and accounting was the most common task I fulfilled in this position. I also had to organize and complete paperwork for this construction company as well as follow up with customers/companies they were working with. I had to complete daily emails, calls and texts with the rest of the employees. Data entry was also a major task I had to complete.
Home Depot #6621, 635 W Capitol Expressway San Jose, Ca 95136— Customer Service Supervisor
July 2018- June 2019
I have been promoted from being a regular sales associate to take on the role as Department Head. I have learned to manage a group of 15-20 associates on a daily basis. Being the Department Head of the customer service department of a big corporation like Home Depot has taught me different skills, such as time management, organizational skills, reporting to district managers, holding associates accountable for their actions, solving customer issues, substitute managers when they are absent and so much more. Not only have I taken the role of managing a department, I have also taken part in completing projects for our District Manager, having VIP such as our Regional and Divisional Presidents in house.
Home Depot #6621, 635 W Capitol Expressway San Jose, Ca 95136— Cashier, Sales Associate, Customer Service
Representative
August 2016- July 2018
Starting as a cashier in less than a week I already got promoted into being a Customer Service Representative. I’ve learned a lot of communication skills in less than a year. My work has been acknowledged with rewards. Vivis Plus, 3066 Story Rd.
San Jose, CA 95127 — Sales Associate
July 2015 - May 2016
It is necessary for me to be multitasking in this position and have great customer service as well.
SKILLS
Computer Skills
Organizational Skills
Use of computer programs
Customer Service
Banking
Document Filing
Data entry
Accounting/Bookkeeping
AWARDS
Superintendent Awards-for a
4.0 GPA
Certificate of
Accomplishment- signed by
the US President
Seal of Biliteracy-English and
Spanish
LANGUAGES
English, Spanish, and some
Portuguese (I understand
conversations)
Sweet Tomatoes, 625 Coleman Ave San Jose, Ca 95110— Cashier/Waitress/Cook
March 2015 - July 2015
Working at a food company, I had to have knowledge on certain positions. I served as a waitress, cashier and in certain occasions a cook. Customer service was necessary as well.
Levi's Stadium, 4900 Marie P DeBartolo Way Santa Clara, Ca 95054— Salesperson
MONTH 20XX - MONTH 20XX
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San Jose High School, 275 N 24th St San Jose, Ca 95116 — Banker’s Assistant
August 2013 - June 2015
Although I wasn’t getting paid in this position, I managed to learn how to fill out important paperwork, file documents, translate, work with large amounts of money and communicate with students, parents and teachers. EDUCATION
San Jose High School, 275 N 24th St San Jose, Ca 95116 — Graduate
August 2011 - June 2015
In my high school career, I took several honors classes and I was certified with the Seal of Biliteracy in Spanish and English. My GPA was usually constant around the 3.4-4.0 average every year.
San Jose City College, 2100 Moorpark Avenue San Jose, 95128—
August 2015 - May 2019
I am currently enrolled in this community college to be able to complete my General Education and transfer out into a four year University. I have now completed my community college career. I have graduated with to associate degrees. I received them in Applied Social and Behavioral Sciences and Biology.
PROJECTS
Tutoring Center — Tutoring
As a high school student, I was tutoring elementary school students the basic concepts for them to be successful in their education.
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