Customer Service Representative
Resume:
Lashandra *** Oak Hill Rd Thomas
Covington,Ga ***16
***************@*****.***
Objective : To obtain a position as a clinical scheduling coordinator to help provide a high level of customer service via patient scheduling through the Customer Care Center and to help in creating a positive first impression and providing a quality patient journey experience. Employment
Dekalb medical hospital 2018-2024
Customer Service Representative
• Provide personalized customer service to all patients with an emphasis on scheduling hearing appointments.
• Answer inbound calls as well as assist patients who have specific inquiries.
• Effectively communicate the benefits of seeking provider care in the clinic.
• Practice active listening to better serve patients.
• Stay updated on all applicable aspects of hearing profession and gather, comprehend, and interpret basic patient information for marketing purposes.
• Use sound judgment in managing difficult patient situations, respond promptly to the needs of the patient, and respond to requests for service/assistance.
• Seek out improvement opportunity as well as promote
• Update patient management software database with call notes, changes, and
• Modern office practices, procedures and equipment
• Interpersonal skills using tact, patience, and courtesy
• Collect, research, and analyze data
• Plan and organize work
• Work independently
• Work as a team member
• Policies and procedures involved in SDU payment processing
• Thorough working knowledge of both the State Child Support System (CAMS) and the SMI system
• Modern office practices, procedures and equipment
• Interpersonal skills using tact, patience, and courtesy
• Collect, research, and analyze data
• Plan and organize work
• Work independently
• Work as a team member
Children’s healthcare of Atlanta 2010-2018
Customer Service Representative/phlebotomist
• Possess the ability to work as a team, but also independently at times with limited direction.
• Maintain flexibility and/or the ability to work overtime, as needed, in order to meet stringent schedules and time lines.
• Must be proficient in data entry skills including keyboard, mouse, 10 key pad.
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• Provide personalized customer service to all patients with an emphasis on scheduling hearing appointments.
• Answer inbound calls as well as assist patients who have specific inquiries.
• Effectively communicate the benefits of seeking provider care in the clinic.
• Practice active listening to better serve patients.
• Stay updated on all applicable aspects of hearing profession and gather, comprehend, and interpret basic patient information for marketing purposes.
• Use sound judgment in managing difficult patient situations, respond promptly to the needs of the patient, and respond to requests for service/assistance.
• Seek out improvement opportunity as well as promote
• Update patient management software database with call notes, changes, and
• Complete paper work and verify insurance
• Draw patient blood and spin down to test
• Schedule follow up appointment
• Collect, research, and analyze data
• Plan and organize work
• Work independently
• Work as a team member
• Experience and knowledge of software such as Microsoft Word, Excel and other Windows products.
• Make and answer calls from numerous sources, to include the call center, to gather and verify information and assist with resolving customer related issues.
• Research, analyze and input data.
• Report daily and/or weekly updates on special/on-going projects.
• Possess strong oral and written communication skills. Education
Georgia State University 2005-2009
Bachelor of Science
Laurue Technical Institute. 2006-2008
Medical Assistant diploma
Newton High School. 2002-2005
Diploma
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