Customer Service Representative
Resume:
Tearre Pringle
Millbrook, AL *****
*************@*****.***
I'm a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer's objections. Self-motivated and a true player.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Technician
BAPTIST Medical Center South - Montgomery, AL
July 2022 to Present
• Providing emotional support for patients and their families
• Collecting blood, urine, and stool samples and delivering them to the lab
• Checking vital signs, like temperature, pulse, and blood pressure
• Conducting certain medical tests and recording results
• Serving meals to patients and monitoring their food and beverage intake
• Reporting changes in a patient's condition to the nurse or medical team
• Escorting patients for an x-ray or when getting discharged from the clinic
• Helping patients with exerciseand mobility, such as getting out of bed and to the bathroom General Cleaner
America Servco Inc, ASI - Montgomery, AL
April 2022 to August 2022
• Maintained commercial buildings
• Swept, dusted, mopped, and shined offices, buildings and facilities
• Cleared trash
• Cleaned restrooms
• Emptied wastepaper and other trash from premises and moved to appropriate receptacles.
• Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces. CSR - Customer Service Representative
Concentrix- Remote work - Columbus, GA
September 2021 to July 2022
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customers' requests for products, services and company information. Health Care Provider
Everise - Plantation, FL
April 2021 to June 2022
I am a health care provider for Ambetter. I make sure members account is up to date and also help with payments. I help the member with setting up their online account or to help get access to their reward. General Cleaner
CLEANERS OF AMERICA - Montgomery, AL
October 2020 to April 2022
• I worked for the Hyundai Plant in Montgomery cleaning their offices and different areas of the plant.
• Cleared trash
• Cleaned restrooms
• Swept, dusted, mopped, and shined offices.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash. Work From Home Customer Service Representative
TRC Staffing - Montgomery, AL
June 2021 to August 2021
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Handled online orders and credit card transactions Caregiver
Answered Prayer Home Care - Montgomery, AL
March 2019 to November 2019
• Assisted patients in running errands
• Assisted patients with mobility
• Assisted with patient's personal supervision
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship. Sales Associate lead/Cashier
Dollar General - Prattville, AL
August 2019 to October 2019
• Trained, coached and mentored new sales associates for maximum performance.
• Provided exceptional customer service to foster customers loyalty and satisfaction.
• Led sales team to exceed quarterly sales goal.
• Monitored sales team performance and provided constructive feedback.
• I worked on the register and stocked the shelves when I didn't have a customer. Housekeeping
Crothall Health Care Services - Montgomery, AL
February 2018 to March 2019
• Cleaned and maintained bedrooms
• Emptied trash
• Changed linens
• Restocked room supplies
• Helped train new hires
• Sanitized (area or item rooms bathrooms counters equipment)
• hosptial housekeeper
Housekeeper
Extended Stay america - Montgomery, AL
July 2017 to March 2019
• Worked as housekeeper in hotel
• Disinfected (area or item rooms bathrooms counters equipment)
• Washed dishes
• Took out trash
• Cleaned windows
• Helped train new hires
Customer Service Representative
SYKES Enterprises, Incorporated - Montgomery, AL
October 2015 to October 2017
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Answered phone and assisted customers with changes
• Confirmed payments, refunds, etc.
• Provided excellent technical support
• Resolved payment and order disputes
Quality Control Inspector
Ms Company - Montgomery, AL
November 2014 to August 2016
• I would check the quality of incoming and outgoing products or material for a company checking for defects.
• inspected and package products meticulously according to manufacturing specifications.
• Discarded and rejected products, materials and equipment not conforming with specifications.
• Identified and helped resolve production problems, increasing output while reducing errors. Cashier/Cook
Churchs Chicken - Montgomery, AL
March 2014 to October 2014
• I would greet customers as the enter the restaurant
• Fulfilled orders in a timely manner
• Fulfilled beverage requests
• Set prep station
• Ensured proper food handling standards
• Cleaned and sanitized tools
Education
High school diploma
Carver High School - Montgomery, AL
2008 to 2012
Skills
• Housekeeping (5 years)
• Cleaning
• Excel
• Word
• Cash Register
• Microsoft Office
• Communications
• Customer Service
• Hospitality
• retail sales
• Restaurant Experience (1 year)
• Food Preparation
• Quality Inspection
• Cash Handling
• POS
• Manufacturing
• Food Safety
• Cooking
• Merchandising
• Packaging
• Serving Experience
• Shift Management
• Home Care
• Meal Preparation
• Guest Services
• Commercial Cleaning
• Typing
• Laundry
• Quality Assurance
• iOS
• Residential Cleaning
• Android
• Technical Support
• Mac OS
• Microsoft Windows
• Help desk
• Supervising experience
• Warehouse experience
• Remote Access Software
• Operating Systems
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
CNA
BLS Certification
AED Certification
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