Customer Service Quality Assurance
Resume:
Jennifer McDowell
Lakewood, CO *****
******************@*****.***
A decade of diverse experiences, demonstrating a multitude of skill sets in many challenging situations and industries. Consistent high performer in numerous positions while demonstrating exceptional customer service and execution of management directives. Team player, with valuable communication skills that drive effective problem solving and customer satisfaction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Southwest Airlines - Denver, CO
November 2018 to August 2022
Providing great customer service to flying passengers. Booking flights, tagging and collecting bags, and printing tickets. Helping customers when there is irregular operations and cancellations. Head Cashier
Lowes - Lakewood, CO
March 2013 to October 2018
Responsible for daily management of the retail store front-end, including: Work flow management
Customer service assurance
Order management
Store appearance
Cross departmental relationships
Customer issue problem solving
Cash management and loss prevention
Management of staff workflow
Intervention Community Corrections Services - Lakewood, CO 2011 to 2012
Lakewood, Colorado
Client Monitor 2011 - 2012
Administration and quality assurance pertaining to the monitoring and compliance of offenders, including:
Client verification and transaction processing
Collection and quality assurance of specimens
Administration of client records
Management of staff workflow
Pro Services Cashier
The Home Depot - Lakewood, CO
2007 to 2011
Daily order management and transaction processing for the store's commercial customers, including: Product and services knowledge and communication to customer Relationship management with recurring commercial customer base Daily customer service assurance and workflow management Commercial credit sales and promotion (individual district leader) Catering Agent
Frontier Airlines - Denver, CO
2005 to 2007
Responsible for the logistics, packaging and distribution of food and beverage products from warehouse locations to assigned flights.
Slot Attendant
The Lodge Casino
2000 to 2005
Responsible for the customer experience on the gaming floor, including: Attention to individual customer needs
Cash management and credit monitoring
Equipment inspection and routine maintenance
Education
Bachelors of Science in Criminal Justice
Metropolitan State College of Denver - Denver, CO
2006 to Present
Associates of Arts in Criminal Justice
Chabot Community College - Hayward, CA
May 1996
Skills
• Customer service
• Travel planning
• English
• Order Management System
• Customer Relationship Management
• Catering
• Retail Management
• Merchandising
• Quality Assurance
• Records Management
• Supply Chain
Additional Information
SKILL SET INVENTORY
Customer service
Time Management
Task Prioritization
Cash Management
Loss Prevention
Strong Interpersonal Skills
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