Operations Manager Customer Service
Resume:
EDWARD W. MANSELL
Operations Manager
ABOUT ME
I have vast experience in different managerial settings. I have a keen passion for building a team-oriented organization. I believe that treating and providing excellent customer service needs to be the focus of an organization, I strive to meet this standard. I love interacting with different types of people and building a relationship with them.
CONTACT
PHONE:
EMAIL:
********@**************.***
EDUCATION
Muskingum University
Majors – Business & Economics
Minor – Accounting & History
WORK EXPERIENCE
Avis Budget Group- Operations Manager
November 2011–Current
Ensure daily fleet levels are in place to meet our customers’ needs.
Ensure that the operation is staffed appropriately to provide excellent customer service to our guests.
Ensure that all our top accounts are in clean low-milage vehicles.
Ensure that all special deliveries are taken care of in a timely manner.
Review our guest surveys and take care of any service issues that are found.
. Develop staff through proper training and team building exercises.
CVS Pharmacy-General Store Manager
May 2001-November 2011
. Ensure that inventory levels are correct and properly maintained.
. Ensure that we maintain proper staffing levels to meet business
needs.
. Ensure that all planograms/layouts are update and executed in a
timely manner.
. Ensure that all financial and accounting practices are performed
according to company guidelines.
. Ensure that the facility is well maintained and cleaned daily.
. Develop staff through proper training and team building exercises.
SKILLS
. Team Leader- Helping associates preform daily task thus building
associate moral in the process.
. Adept at assigned reports and perform in a timely manner.
. Passion for providing our guests with the best customer experience.
References available upon request.
Contact this candidate